Greyhound Bus Lines

HORRIBLE. We got off before the bus even left the station. Rude staff and disgusting bus. I feel dirty from even walking on the bus.

Had to take the greyhound from LA to Phoenix, and was pretty unhappy with both stations to be honest, this one in particular was just really dirty, and getting help or info about your bus was all but impossible, which is ironic because there really aren’t that many people at the station looking to get help or waiting to talk to staff. It just seems like everyone is doing the bare minimum to get their jobs done and no one really cares about you or helping you.
I guess on the bright side, there’s a food stand/​somewhere you can buy some food if you need it.

Currently writing this review while waiting for about the past two hours for my friend to arrive. His bus was constantly delayed. This is not the first time either. This time, it was delayed, and on his way back his driver got lost… He also missed the turn to get to Greyhound…

Worst way to travel ever!!! Always overbooked but more than willing to sell you a ticket knowing that you might have to wait hours for the next bus. I will never use Greyhound again.

Can I give less than a one star? we will NEVER use greyhound again. They are HORRIBLE! Bought a ticket, less than 5 minutes later tried to return it, to be told there is no return but since the guy on the phone didn’t speak English that was our fault we weren’t aware of their return policy. Add that, with sitting on a filthy bus, with horrible service… yep. I realize it is a crappy job, but maybe if the company would stop being ran by twatwaffles they’d actually have some return customers!

1 hour late and they sold tickets more they have and make me wait to next scheduled after hour

The absolute worst! The busses are always late, and rarely working. The seats are narrow and uncomfortable, and the staff is rude and unprofessional. These busses would be outdated and unacceptable in the 1960’s, which incidentally is when they were made. Avoid greyhound if you can. It’s a literal shit show, especially if you’re near the bathroom on the bus.

There are so many negative reviews for this bus line and they are probably justified. Just keep in mind that these buses are going to be late and the stuff at the bus station will be not helpful. So if you’re on a flexible schedule then this might be a good option, if you’re expecting a good quality service on time this is not the bus line to go with.

I don’t think I’ll ever ride Greyhound again. Their customer service stinks. The busses aren’t very clean and they are never on schedule.
I traveled from El Paso to Los Angeles and back. I was stuck in Phoenix for 4 hours because we were told there was no driver. I had my 7 month old daughter with me. It was not a good experience.
On the way back there was a rude man yelling and cussing on the phone at someone and the driver didn’t ask him to quiet it down once. This happened from Phoenix all the way to El Paso. From 10PM until 5:30 AM! The profanity and yelling was too much to handle. On this trip back I also had my 4 year old son with me. Its not quite something we wanted to hear.
No thanks. I suppose I’ll drive next time.

My bus is over four hours late and I’m so livid right now. They won’t give me a refund because I don’t have my receipt even though my name is on my ticket and I have my id.

DO NOT USE GREYHOUND! NOT EVEN AS LAST RESORT. They will sell you the ticket and the bus will get full and you will have to wait HOURS for the next bus.

Worst greyhound yet. Horrid front desk people that feel so negatively they bring it to others

I have used Greyhound before back on the East Coast and I don’t know why but the buses they use here in Arizona are pretty trashy and worn. The buses reek of urine from the bathroom, the plugs don’t work, the chairs’ felt are down to the bare threads, and the people who work there are the meanest people you will ever meet. Don’t get me wrong, I got there on time and it was super cheap which are the most important factors.

They overbooked and I had to wait hours for the next bus with no ticket voucher. and absolutely no help from Kim the employee in the red shirt. terrible customer service. I strongly encourage all of you to choose different bus companies

Greyhound is a company and a mindset that is in SERIOUS need of professionalism and manners. The counter staff is mostly rude and the drivers certainly need manners as well. It appears to be a THUG management style that knows that it’s clients are poor and really have no other options and can treat them however they like.
I use it as a last resort. If the Train were close to Phoenix I would take it anytime over the bus
If you lose your printout to bad so sad you have to buy a whole new ticket. Yea I would think you can trace and not get taken advantage of.
It is next to impossible to get through to corporate nor are you given an address to write or e mail your concerns.
This is a company that loud and clear do not care about the people they serve.
If I could give zero stars I would.
If there are any words stronger to describe my utmost contempt for this organization consider it said.

GOPRO CAMERA STOLEN ON GREYHOUND BUS.
I don’t know how this company is still running. I had my GoPro Camera stolen from my bag that was zipped up and next to me, while I had a nap on this bus. This camera had a memory card that contained a years worth of travelling across the USA for the first time and many first time experiences… all these photos, videos and memories lost. I called up Greyhound and the lady on the phone was rude about it and extremely unhelpful, and saying that I could not get compensation for my stolen GoPro as it was my responsibility.
I also had a feeling it was the couple next to me who blatantly stared at me when I woke up (I’m guessing to make sure I didn’t notice that my GoPro was missing), and told customer service if they could check security cameras, but they did not allow this. Seriously just spend a bit more money and fly, don’t use greyhound!

Still waiting after an hour wait… No update as to when we will be boarding, no nothing! Customer service is not anything Greyhound cares for. This has been a horrid experience. I wonder how much longer we will be here. .. Update: we have now been here over 2 hours… Seriously… What the???

Knew it would be a mistake taking Greyhound again. I had to use them in a pinch a few months ago because my Mother had emergency surgery and I got to Salt Lake city faster. Coming home I got bitten by bedbugs! This trip I was simply trying to save money. I’m sitting at a table in the filthy food area when the rude cashier began yelling at a gentleman in Spanish. The gentleman obviously did not understand, so the attendant called Security. Security arrived and also began speaking Spanish! Apparently they were accusing the gentleman of taking something. I told the two that if they were going to accuse someone they should do it in a language everyone understands. They then had another little conversation in Spanish and the Security Guard came over and demanded to see my ticket. I showed it to him and he then asked for the receipt for my soda in front of me. It wasn’t in my pocket so I asked him why he wants the receipt. He told me the attendant said I didn’t pay for it. (I took receipt out of my bag, showed it to him, and asked for him to put that accusation in writing) Of course he wouldn’t do that. At that point another employee showed up and also began babbling in spanish. He turned around and angrily told me «this is America and we can speak whatever language we want». I told him he was exactly right. I’m a combat veteran who has defended that right, however, that gentleman over there has the right to understand and defend himself from his accusers. He then went on a crazy tirade about the Constitution means nothing on Greyhounds private property. There was also an off duty attendant yelling as well. I got my pack and walked away. I’m accusing No one of anything, just thought I would write about my experience.
I will say the station is dirty and the restrooms are filthy. The employees are lethargic at best and rudeness is the norm. Security is Barney Fife aggressive and seems to pay quite a lot of attention to the opposite sex.

This is by far the worst Greyhound station I’ve ever been to! I’ve had great experiences in the past but this place is full of staff and bus drivers that are just not knowledgeable of anything.
First, I called ahead to make sure I got priority seating. They confirm what it’s true on the website; that they had priority seating for the bus ride I was taking, which is an express ride. When I got there, the gentleman working the counter said there is no priority seating, and that my bag would not need a tag when I asked for one, saying it was super full. Her told me I didn’t need one.
So I got in line and I asked the guy loading the cargo if he thought it would be better to throw it under. He also confirmed it would fit up top. I got on the bus, but wasn’t priority seated, even with my stamped «A» ticket told me I should be one of the first people on the bus. I was 3^rd to last. Yay for being next to the smelly piss for 16 hours.
On the bus I couldn’t fit my bag on the overheas bin so I put it on the seat next to me. Tai, the bus driver, came over to argue with me to make sure it went up top despite the fact that he let another gentleman keep his bag on his accompanying seat. When I told him the desk clerk and the baggage loader both told me I didn’t need a tag and that it would fit, and of course that it was my responsibility to get a tag, he called me «sweety» derogatorily. Thanks for your sexism, but I don’t identify as female asshole. He then shoved my bag up top and made it fit by damaging the contents, stating, «See it does fit.»
Then I found out only half of the electricity works on the bus and of course it’s the half of the bus I’m sitting on. Didn’t I pay for this wifi?! Icing on this shit cake.
Seriously difficult to deal with these people. They just really need to figure their shit out, so they don’t lie to costumers one second just to have another employee say the opposite thing.

I m giving it a 3 star rating many because after a bad experience at the Glendale’s bus station this seems much better.
1. It’s small and tidier than the last one.
2. There is free wifi.
3. Proper place to sit.
Cons are
Loud… Because of TVs, even though no one seems to be watching them.