H&R Block

I made an appointment for 7:30pm to get my taxes done. I walked in at 7:24 and was told I wouldn’t be seen until 8:00pm because they were running behind. That would be ok with me if I didn’t then hear them say that they took a walk in.
I would have appreciated a phone call to advise me that they are running late! I wasn’t late to the appointment and I find it rude to take another person and have me wait 30 mins.
Very unprofessional and after 10 years I will be taking my business elsewhere!

I have resorted to writing a letter to the CEO because it has been over 3 months and I still have NO REFUND and have made about 40 phone calls since April 15^th, speaking with everyone and anyone. Now the issue is that the computer says that it is a franchise office when it is infact a corporate office so the «are ha I g issues processing my refund». Even after sending this letter I am having issues getting my money back!
Dear Mr. Cobb,
This is an e-​mail to you about a situation at one of your H and R Blocks. I am a customer and am very dissatisfied with the service I have received. I have contacted everyone I can about the issue and no one is able to help. That is why I have escalated the issue and e-​mailed you. Please help my family and I.
Below is a copy of the issue I sent to Better Business Bauru on 5÷20÷15 with no response:
I went to H and R Block on April 13^th 2015 because we were not sure how to go about the First Time Home Buyer’s Credit since we sold the home and needed to claim it on this year’s taxes. The Manager of the H and R Block (Maureen) we went to did our taxes and was not sure how to go about the credit. She submitted it anyways and it got rejected. I had to call the IRS during peak season (April 14^th) to ask what forms to fill out. We filled out the forms and sent them to H and R Block to copy over the numbers exactly. They were not copied exactly and our taxes were rejected again. We called to have some of the numbers changed and resubmitted. She resubmitted it, but the numbers were STILL wrong and it got rejected. She gave us the paperwork and told us to submit it ourselves via Postal Service since by this time it was April 15^th at 7:00pm. Before we did this, we opened up the envelope to review the contents and it was STILL wrong. We were then forced to do our taxes ourselves online via Tax Act Software at 9:00pm on April 15^th. When speaking with the IRS, they suggested that we get our money back because ultimately we are the ones responsible for our taxes and will be held liable for any fraudulent numbers entered and could face jail time and heavy fines. We filed a claim on April 15^th to get our money back for services not rendered and were told that within 7 – 10 business days we would be contacted. We were not contacted. I called and inquired again. We were told another 7 – 10 business days. Again, we were not contacted. I called for a third time and were told that the case has been sent to a regional department in Phoenix and to wait another week. I asked if this regional department could be contacted, no one knows their number. No one has contacted us. We just want our money back because they did not do our taxes. The amount is around $ 400.00.
Update: My request for a refund was sent to the regional office May 18^th 2015 the customer service department can not help me since the case was sent to the regional office on 3131 Thunderbird road. Their office is only open for appointment only and no one can contact them. Your corporate office customer relations office said that they can not help either, but the supervisor did send an email.
Around 20 – 30 phone calls, I know most of the staff in the customer service department by name at this point, and no one can help me get my money back. I am hoping that you, the CEO, can pull some strings to get my money back please. It was an awful experience and after all, I did my own taxes. The next steps are to contact, the local news team, write a letter to the Attorney General and/​or small claims court. This seems like an awful big hassle just to do taxes don’t you think? Thank you for your time and help in resolving this matter.