Indigo Palms Apartment

This place is horrible. Please do your research. Nothing but bad people. Office staff aren’t helpful. It has just went downhill since management changed. I would recommend you move to a safe area because this isn’t it.

If you want your rent to go up $ 20 to $ 30 a month for being a perfect resident… live here. They send you a letter when your lease is about to be up saying what a great resident you are and that they are raising your rent. The first year I was here it was fine. When I signed my lease at the end of year 1 it went up about $ 8 a month which is fine. The second lease I signed… it went up $ 20 a month. I just now got my letter to re-​up my lease and they are going to increase my rent by ANOTHER $ 27 A MONTH!!! THAT’S A TOTAL OF $ 55/​MONTH AFTER TWO YEARS ON A SPOTLESS RENTERS RECORD!!! They make it sound like they are doing you a favor!!! I’m a fantastic resident. I pay my rent on time. I never complain (until now) and I never get complaints from other residents. So as a FAVOR TO ME they are raising my rent AGAIN!!! DO NOT MOVE HERE!!!

I thought Monterey village was bad, this place is much worse. The office cares zero about there tenants, and are always very rude. I have yet to meet or speak to the property manager, seems she’s like the wizard of Oz behind the curtain giving the orders all the time. Not to mention the creepy maintenence staff… they will do nothing about other tenant issues, such as noise complaints or parking violations, they will immediately direct you to their wonky security people or tell you to call the police. I don’t even like going in the office, and try to avoid it at all costs. My roomate has a window in her room that doesn’t fit the frame, they have been out twice and state «that’s the right window»… ummm, it’s blazing hot in her room in the summer and freezing cold in the winter from the draft…
Definitely can’t wait to move out of here. And by all means, don’t waste your time, energy and money with this property. Horrible customer service.

If you like to live next to a lady with 7 cats that defecate next to your front door non stop and Raquel the Manager refuses to address the issue come on down. I pay 747.00 no subsidized housing for me and cannot even enjoy the peaceful enjoyment of my home. I here my neighbor scream at her 3 children baby boys daily, no repercussions. Sh, e smokes like a chimney and disposes the refuge you guessed it on my front door step. I have complained 8 times. I have filed with Maricopa Health Department. Thank God they notified me today they will be on site next week. I see maggots crawl outside my door in the fecal mess and flies in abundance. The greatest gift is Monsoon season refreshing the smell with each rain. I work 13 – 14 hours a day to live like a prisoner in my bedroom. I vomit entering and exiting my home. Now that is luxury living, come on down!!!

I really wanted to like it here until today. The grounds are nice, rent is reasonable and for the most part it’s quiet.
So when I moved in and my dryer and fridge were broken and all my food spoiled I overlooked it since both were replaced by the courteous and attentive maintenance staff within 24 hours.
When I repeatedly can’t park in my assigned space because of an illegal parker, and there is really no way to enforce the so-​called reserved spaces here I try to overlook it. Parking is a problem here. Not enough spaces. The dirt bags know they can pretty much park anywhere even in someone else’s reserved space without consequence.
But what happened this morning and management’s reaction or lack thereof I cannot overlook. I go to the on-​site gym very early. This morning I was followed by four guys who jumped the pool fence and proceeded to knock on the locked gym door while I was in the gym alone. They wouldn’t leave. After 15 minutes I used my cell to call the on-​site security who promised they were on there way. After another 15 minutes and the guys still at the gym door leering at me I called the cops. After another 30 minutes the guys finally left. I never saw security or the cops as I ran back to my apartment. I don’t know the guys or what they wanted but I was very frightened and felt like a hostage inside the gym as they all lurked at the door. I figured they didn’t live in the complex as they were jumping the pool fence in lieu of using the key.
Later this afternoon I personally went to the office to speak with a manager about what occurred this am. When I told her I had to call the police this morning for an incident at the gym she responded that she was too busy and she would call me.
Guess what? It’s the end of the business day, the office is closed and I never heard from her. I am an attorney. If I managed a property and a resident was trying to tell me about an incident whereby they had to call the police, I’d take notice. I’d want to know about it right away to take steps to rectify the situation and possibly limit my employer from liability.
I guess that’s not the way management rolls at this place. Maybe it’s because police presence is routine in this complex or because they just don’t care about the residents or their safety.
I really really don’t want to believe the latter but actions or in this case inaction speaks louder than, well you know.
Thinking of renting here, proceed with caution.
An update to this review, I did receive a call from the manager and the corporate office this am. My concerns were heard and I was urged to fill out an incident report. I feel that something will be done to improve security. I understand this is not the most desirable neighborhood in Phoenix; however I am hopeful the complex will take measures to improve as a result of this incident.

It is a worst place, most of units around us including our unit have bed bugs issue. They treated 3 times in my unit, still we are finding bed bugs. All our furniture and clothes and kitchen appliances got messed up. Even we are finding bed bugs in the washer and dryer. So, we told them we will vacate in 60 days and they asked us to pay buy out fee. I asked managee, Why should I pay buy out fee, if the problem is in your apartment. She said I can’t help you anything. It’s worst management. When we first moved in most of the kitchen items was broke. Rust marks in the bath tubs and they covers with withner.
I highly recommend not to lease in this apartment.

My review has to start with what do people expect? This is one of the cheapest apartments in the area. I lived here for a year, my actual first experience in an apartment after 30 years in a house.
Pros:
If you pay your rent on time the management leaves you alone.
Rif Raff? I think not, the parking lot is almost empty during the day, which indicates working type people.
It was quiet for the most part except my upstairs neighbor.
When I signed up the garages were only $ 35/​m, even off special they are $ 70/​m, cheaper than a storage unit.
Contrary to another review the work out room was a ONE time charge of $ 15, not a monthly charge.
The maintenance people were prompt.
The pool was kept clean.
Cons: people use the lot to abandon cars
Walls are thin, my upstairs neighbor is what drove me out.
They raised rent pretty drastically after the first year.
Work out room is not the greatest but in the year we stayed everything worked fine.
The area is not the greatest but be smart as you should in any area.
Unfortunately this place did not work for me, people are expecting luxury without the luxury price.

bed bugs, bed bugs, cockroaches! ! the most unfriendly staff ever!!! they just want to change you for everything! ! apartments are crap! dont move in!!!

I lived here over 3 years. This Area is NOT SAFE. My wife’s car was broken in to and 6 months later my apartment was broken in to. The area is full of child molesters and the Gates are always broken and wide open, so you want to think twice before living here specially if you have kids.
The management is terrible. They will ruin your rental history over a small thing. The assistant manager at indigo palms apartments Gabriela sent me a note on the 18^th day of the month saying that when I paid my rent I paid it 3 cents short! not 30 cents or $ 3 (three cents short) and i have to pay 3 cents immediately.
I called her and i told her sorry i did not know the exact amount and i will pay extra 3 cents next time. she said rudely NO NO NO you have to pay this immediately. She did not let me talk to the manager and then she hang up on me!!!
I tried to explain to her that i have to go and buy a money order for 3 cents since I am out of checks. She did not care and said well if you wait tell the next payment we will tell who ever ask about your rental history that you were short on one payment!!!
since it was my last 2 months i did not want to ruin my perfect rental history. I went to Fry’s and got a money order for 3 cents. The lady at Fry’s asked me again and again how much? after I explained the 3 cent money order she said THAT IS RIDICULOUS!
When i gave Gabriela — Gabbie the 3 cents money order she tried to make it easy by telling me that she sent many many notes over One penny!!! Then she Tried to make a joke of it by saying: «passing these notes is a good exercise and a good way to lose weight hehehe» Very funny!
Before I left, I got a cleaning lady to clean my apartment even though it was clean, but I want it to be super clean because i did not want to have any issues since they are so difficult.

these apartments suck big time!!!
the other residents bring in bugs and the lady’s in the front office wont do shit about it we have to call an exterminator
the gates to keep us safe we cant even get into our own gates because they are broken
the grounds are always a freaking messy trash always around
the gym holly crap do you really want me to get into that you (i) pay extra each month for is and it is a complete joke every time something is broken never fixed the fans inside there is only one that works
the bathrooms are never cleaned and one time i was in the gym every day for a week and never toilet paper, not water cups the rug is nasty never cleaned or vacuumed and all ripped up the air conditioner is always broken just came back to my apartment from there and it was nicer out side than in side all because the a/​c box needs a battery and to be worked on
but the bitches in the office don’t care i bet they would if they had to work in 85 degrees temp
this complex is the worst place to live i would not tel my worst enemy to live here
please go to a different apartment complex please i beg of you people please

I spent 6 months here, and I never really had any «serious» issues. I originally signed a 12 month lease, but ended up moving out earlier because my job moved me to another city. Here were some Pros and Cons during my 6 month stay:
Pros:
— The grounds are very well kept. There were always landscapers out working, the place looked great from the outside in.
— Great location. The neighborhood is a little suspect, but everything you need is 5 minutes away. Home Depot, Petsmart, Fry’s, Target, Wal-​Mart. You’re close to the freeway and Sky Harbor is about 10 minutes away. This is probably the most convenient location to have for a pretty reasonable price.
— The floor plans were very spacious and nicely laid out.
— I lived in one the buildings that faced out towards McDowell Road. This road is very busy all the time, and I never really had any issues with noise. However, if I opened the windows I would hear some traffic, but it wasn’t bad. They also did a nice job with tree placement — every window in my apartment was surrounded by trees and it was really beautiful.
— No bug issues! I never had a problem with bugs of any sort… ever.
Cons:
— The complex is gated, however, the gates probably worked for 1 week out of the 6 months that I lived here.
— The parking situation is terrible. Each apartment has its own covered parking spot, but there are hardly any uncovered spots for guests. Also, people parked in my covered spot ALL the time. I had a corner spot, so not only did people park there overnight, but people would double park behind me and used that area to load/​unload things. The towing policy isn’t effective at all, so when people parked in my spot there was really nothing I could do about it.
— The appliances are very old. In the 6 months that I lived there my dryer broke, the garbage disposal was broken the day I moved in, the bathroom sink had to be replaced and a piece in the shower had to be replaced so I could get hot water running through it. On the plus side, the Maintenance guys were awesome, and all of my issues were resolved within a couple of days. It took about 5 days to get my dryer fixed.
When I first moved in there were always police helicopters flying overhead, but that only lasted a few months. There’s definitely a lot of «rif-​raff» hanging around the complex and living there. I lived on the second floor and I had a horrible family living below me that made a lot of noise and played music so loud every night I thought a night club was on the other side of the wall. They also parked in my spot constantly.
The walls were pretty thin in the bathroom, and I could hear the person next to me taking showers and I always heard their AC click on and at one point their pipes were leaking so I could always hear the dripping. Sometimes I could hear talking and I heard someone sneeze once. This was only when I was standing in the bathroom, though.
I never had my car broken into, and I never heard any stories of it happening to anyone else while I was there.
The fire alarm was pulled one night at around 3am and it was terrible.
All in all I would say I didn’t hate it here, but I didn’t love it here either. I never used the pool or the workout facility and I hardly ever went into the office or interacted with the management staff. If I had to move back there today I probably wouldn’t.

Do not live here. I have lived here for 2 years. I have lived in apartments for 14 years and this is absolutely the worst I have experienced. My actual apartment is fine. It comes down to the onsite management and the owner, Allison Shelton. The front gates have been broken at least 75% of the time. And every time I ask management about the status of the gates being repaired, they say the new part will be here next week. I think we are going on a 4 month streak of the gates not working. They have not made any improvements to the property aesthetics since I moved in. It needs some major freshening up.
Carpets are trashed in the apartments and they refuse to replace. Also, you are not allowed to hang up any shade screens on the patio, so choose the direction your apartment faces carefully. If your windows are south facing, you will have high electric bills in the summer.
There are a LOT of parties on this property, a lot of noise, a lot of domestic disputes, weekly visits from the police, etc. If you have friends come to visit, there is no parking at night. And I would not recommend walking around the property at night.
One positive is the maintenance crew. They are always friendly and kind. But if you walk into the office, be prepared to be met with an attitude.

I lived here for 3 months and I had to move out.
From the day of move-​in, the manager and staff suddenly notified me that the unit that I was supposed to move into had water damages from the second floor, and they found out about it just that morning. I had scheduled two weeks prior to move-​in and all I can assume is that they did not inspect, clean, or run maintenance in any shape or form. So I had to move into a temporary, second floor unit for a week with furnitures, appliances, TVs, and boxes of stuff from my old place. They made me move twice because they could not handle their business.
The manager is a stingy, inconsiderate, selfish woman who has no regard for others and the residents. The staff are just as bad because the manager probably instructs them to treat the residents the same.
The washer and dryer units do not work at all. Even after 3 months, they were never properly fixed.
Avoid at all costs.

I agree, the office staff are sooo two faced! and managers change all the time! i’ve seen changes in management for the two years. i’ve been with the apartment for two years and my experience keeps getting worst, the longer that I stay!
The only star I am giving is for the maintainance crew because they are the only people who are sincere about helping out.

My boyfriend and I have lived here for a little over a year, and since the first week it’s been horrible. We have loud people coming in and out everyday/​night since the gates are ALWAYS broken. Bumping their loud music and honking their horns repeatedly. Our roof started leaking when those rain storms were here, took them 3 days to fix, and still hasn’t fixed it from the inside. Someone always pulls the fire alarms late at night around 10−11pm. And the dumpsters are always full. People just throw their mattresses and old couches next them and they are there for days. The parking sucks. If you have company over they have to park outside of the complex on the side of the road cause there are NEVER any free spots. I wouldn’t recommend this place to anyone. It’s loud, dirty, and to expensive for what’s going on around you. Not worth your money.

Alright, I lived in this complex for 2 years and I do have some pros and cons to living at this place.
Pros
1. Sky Harbor is 5 minutes away
2. Downtown Phoenix is 10 minutes away
3. Old Town Scottsdale is 15 minutes away.
4. Arcadia is 2 minutes away.
5. Biltmore is 10 minutes away.
6. Washer and dryer in each unit.
7. On site gym with 2 pools.

As far as the complex itself goes it actually not that bad. Outside aesthetics is pretty nice and is up kept quite well. As far as the actual apartment, it’s nothing special, but it doesn’t look run down. It’s an apartment. They provide a space for you and that’s pretty much it.
Cons
1. It’s not in the best neighborhood in the world.
2. There is not ample parking for tenants/​guests.
3. The staff can be very pretentious
4. It can take awhile for maintenance to be done.
5. A lot of Riff Raff’s live here.
All in all I didn’t have a terrible time living here. I met some cool people and a lot of douche bags as well. I wouldn’t live here again.