Jack’s Auto Alignment & Brakes

These people are very honest. I was sure I needed an alignment, because my tires went bad. The technician told me that my car is in alignment and I needed to rotate my tires regularly. Therefore they did not charge me for an alignment since it was not needed.
Very honest. Thanks!

Ken, the owner, pointed out a couple of upcoming wear issues in control arm bushings. He made my lifted Tacoma track straight; feels like it’s connected to the road again. Very friendly, courteous and professional. They’re not that busy first thing in the a.m.

Great place with honest employees! Brought my car in to get it aligned and after they looked at everything, it showed i didn’t actually need an alignment. No charge and very polite! They earned a customer for life!

I checked Unilocal for alignment shops with good ratings close to my job and found Jack’s. Their website says alignments take up to an hour so I was hoping to get a ride back and forth to work, only ½ mile away right on Thomas — I’m not a workaholic, just a lot on my plate — but their receptionist said sorry, they couldn’t with only two techs on duty. So I went in at 9 am expecting to twiddle my thumbs for 45 – 60 minutes. Twenty minutes later she said «You’re all done». I had a quick chat with the tech for his opinion on a steering part and at 9:25 I pulled back into work. My fear of losing an hour was unrealized.
While I was there, I saw the manager (owner?) give two people the results of their alignment checks (both requiring other repairs before an actual alignment could be done) and tell them there was no charge.
They are fast, no-​nonsense and check alignments for free. A good resource to have.

I would rather get a computer aligment and get a print out of my specs, pricing is high too for a 2wd aligment, other that that it was done quick

I have been going to this place exclusively for the past 14 yrs. 4 vehicles later. My daughter will make the 35 mile drive to bring her Durango here as well. No bs about this place and the fact that they do your alignment the old school way, makes it all much better. Bought some new tires for my Lincoln with a free computer alignment… my Lincoln just would not drive right after 3 attempts with the computer. Gave up! Made the drive to Jacks and as soon as I drove away, no problem. It drove wonderful, never should have attempted the «computer» alignment, but since it was free… why not? Jacks was worth the money and time.

These guys get five stars. First, I found their prices to be the lowest in town. I didn’t call every shop, but they were about 10 to 20% lower than everyone else. Second, and most important, they didn’t take a dime from me. They gave my alignment a thorough check, and found that it was not the issue. They made some helpful recommendations and sent me on my way with a free inspection and peace of mind. It’s rare to find a mechanic these days that operates with such integrity.

I called to have my car aligned and they told me over the phone of their warranty. After the work was done, and my card charged, I inquire about the warranty and they then tell me AFTERWARD that since I have «mixed tires» they would not cover a warranty. I say okaaaaay and leave only to find out that the car steers to one side,
I politely call with the intention of just having them adjust this, no big deal sort of attitude to which I’m told it will not steer right due to mixed tires, at that pint I’m mad because I’m given attitude for
Something they didn’t tell me about TWICE and when I show up im told it will never stir right but he could move a tire which may improve things. After talking and trying to figure out if it’s worth a try, I soon I get the «just go find someone who will make you happy» cop out. The only positive was that I was refunded for this shifty experience. Steer clear from here!

After taking my car to Art’s Auto Body (just up the street), Dave had recommended Jack’s because this place specialized in the issue I was having with my car. Took my car in first thing the next morning, and within ten minutes, they had me on my way… just a few loose bolts, and they didn’t even charge me. Honestly and politeness is what will keep me as a customer.

You’re much better off just paying like $ 20 extra for an alignment and going to a dealership or other professional place where they have a real alignment rack than this hole in the wall. They just seemed clueless about my car.
Rude people that talk down to you, understaffed, junky room to wait in, and take far longer than they promise. The price is just not that much of a discount, I’d gladly pay a tiny bit more.
They also just seemed out of their element, like they were feeling their way through the job.

Place looks clean, inside help is very nice. My technician though was rude, condescending and drove my truck like it was a hotrod. The alignment feels good, steering wheel is still off but better. The attitude adjustment is the only thing bringing down the rating.

I have a 1962 Thunderbird with custom air suspension, and had come here on the recommendation of one of my friends who takes his older car here as well. Jack’s did a fantastic job aligning the front end of my car. It’s never felt more solid. They were quick and professional, and their prices are great. I’ll definitely be back.

Brought my car here for a second opinion on suspension and alignment problems. First shop, oddly right behind Jack’s, quoted my $ 2,700 for new upper and lower control arms and a bunch of other stuff.
Jack’s found that my alignment was way out and caused my tires to separate. New set of tires on, alignment done and they found that my suspension problem was a cracked bushing on the control arm. $ 500 and the tires from Discount and I’m driving down the road.
So far I am very happy with the results.

This business doesn’t put care, soul, and heart into their work. I had to come back within 10 minutes after alignment was done. My steering wheel was still off center (not centered). After I came back they fixed it without even saying Sorry. This is not type of people I want to do business with. I don’t recommend this business.
Update* year and a half later I have just got an alignment done again and it seems the job was done properly except my steering wheel was off centered again and upon returning to the shop to have them adjust it; however, without a single word or discussion the owner silently returned my money back and said in my face «go find someone who’ll make you happy»… I was stunned and left.

I took my car to AAA at 10^th St and Camelback Road to get an estimate for new front and rear brakes for my Altima — $ 880. And that included the AAA discount.
I then took it to Jack’s on Thomas Road. I saw decent Unilocal reviews and their location was convenient.
Within 1 hour of dropping it off, they called me with an estimate — $ 362, including tax.
Yeah, I know ! Crazy Good — and a savings of $ 520.
So, I went ahead — they called in another hour & the work was done. Easy, convenient, quick & very reasonably priced.
I support smaller, locally owned businesses when possible. This is a great find !
5 Stars for Jack’s — I highly recommend them.

Ken is the Man! I’ve been to network alignment 3 times, 2 different shops. Ken took to time to figure out my problem and not let me leave until it was right and I was happy. I have a Toyota Tacoma lifted and he mad it perfect! I will be telling everyone if you want it done right go see ken! He reminds me of a guy who just knows his stuff and can fix anything. Not some young guy been doing it for 5 years and thinks he is king. Thanks so much for taking the time and making my 40 minute drive WELL worth it!

Very good old-​school alignment shop that does alignments by hand. Great service and good work.
Recommended.

Torn on the review here.
They’re an absolutely professional shop that specializes in the dark arts of manual suspension /​alignments. I drove up and explained my problem and right off the bat the owner told me that he’d happily take a look but he didn’t expect he was going to be able to fix my problem. He said Mercedes has been allowing less and less alignment options on the newer cars. So happily he took the car in, checked the front and the rear… spent a good 30 minutes measuring and analyzing. He came back, handed me the keys and said «yup… not much we can do, your alignment’s actually perfect». Boooo! :(
But since there wasn’t anything wrong… he didn’t charge me despite spending 30 minutes on it. Yaaaaayyy I guess :)
Not totally thrilled, I decided hold off on my review and went to a second shop… figuring i’d get a second oppinion. They too took a look at it and basically told me the same thing… the alignment is perfect.
I want to give Jack’s 5 stars for being up front and honest, and actually trying. I want to give them 3 stars for not actually fixing my problem. but I suppose that’s like asking your orthopedist to give you a recommendation on your headache. it’s not exactly fair.
So… 4 stars it is! I can’t say Unilocal was wrong. All the reviews were spot on. honest, helpful, and professional.

Jack’s does auto alignments. If your car needs an alignment, this is the place to come.
I had a new steering rack installed and I could have had they guy who installed it do the alignment, but I knew (from several years of being a customer), that Jack’s was the place to come. In and out in under 20 minutes. Drives perfect. Great price.

My experience today at Sun Devil auto. Was remarkably wonderful. I started this morning looking for a auto shop to help me with the truck. In my third stop was the Sun Devil auto shop. I am mediately was acknowledged. By the staff. Mr Francisco Torres, ask me what brought me in. I asked if they do a diagnostic in the truck. I also ask him you can do a check on the breaks well I have the truck and the shop. .
I am mediately felt like I made the right choice. The extra care and attention was absolutely high quality coming from the staff member. Mr Francisco into step by step in show me every detail that I needed to know what kind of work the truck need it. I really appreciated that. Mr Francisco is very honest and not making an upsell. I make sure that I was driving safely on the road with a safe vehicle I will definitely keep my interest in the shop for as long as I live here in Arizona. I recommend this shop to all my friends and family honesty is the best policy.