Jiffy Lube

They left my fiancé’s car with the door open and keys inside outside for ten minutes… As five men continued to work on one vehicle they all were hovering around. How many men does it take on one vehicle? I almost question their skills and incompetence. Only one of the men had good customer service skills and the rest looked extremely young. I don’t know how much I trust a
company that takes five men for a simple oil change. Also, they tried pushing everything under the sun… as usual. I will not be coming back. $ 120 later.

Great service, I was in and out quickly. They changed my oil and didn’t try to sell me things I didn’t need. The manager was pleasant to deal with and very professional.

They greater me in the driveway, took care of everything and followed my detail instructions. I am a car guy and want things a certain way.

One word to sum up the service «Impressed!» I had a phenomenal first time experience at this Jiffy Lube. I took my car to get an oil change, air filter replacement, new cabin filter and coolant flush. With no appointment I rolled right in and was out in lighting speed. The three gentleman including one of the managers all worked with each other to tag team my car. How often can you go get any time of service where all employees are hands on? You can’t say one person was lazy at this shop they all worked with each other to get my car in and out. Prior to any of the services they explained to me or showed me what was wrong. Then they showed me the break down of cost along with options. After that my car was serviced and I was out.
The shop is clean and welcoming. A TV is playing while you wait. The staff is super friendly named Shayne, Keith and one other gentlemen you can count on. I know nothing about cars but enough to know when something ain’t right. I feel confident in bringing any vehicle I own to this Jiffy Lube due to the integrity of the staff and the superior customer service. I will return and you best believe let everyone I know how impressed I am.

Hi everyone my name is Shayne Mcgurthy I’m the new Store Manager at this location and would like to invite anyone who has had a unpleasant experience previously to come speak to me or my new Assistant Manager Chris so we can take care of you on your future vehicle needs. Thank you

I love this place. Great service, great team, reasonable cost, and fast service. They made jokes and had fun with me. Definitely coming back.

I asked to be shown my airfilter prior to changing it (to ensure it’s condition), the Assist. Manager agreed. After about 15 minutes my car was moved out of the bay and I was prompted to review the bill to take care of the charges.
I was a little bummed my request to see the air filter wasn’t remembered and asked to see the filter they changed out. My conversation in negotiating the services made me suspect of their business practices on this day. The Assist. Manager pulled out the engine air filter from the trash. I’ve changed out serveral myself in the past and have seen dirty filters. I’ve had other services recommend not changing out the air filter at times because it wasn’t needed.
What the Assist. Manager didn’t know, I had changed out the airfilter about 5000 miles prior. This time, the filter didn’t need to be changed. With my van outside of the bay, I asked them to put my used filter back in and wasn’t going to pay for the new one they installed. He obliged but felt like I was being manipulated.
I’ve experienced good service and know what it looks like, being in a service industry myself. People will forget what you tell them and show them. In the service industry as competive as it is, customers remember 100% how you make them feel.
I didn’t feel like a valued customer. I felt like they wanted to upsell me and they were doing what was best for their numbers, rather than what was best for me, the customer.
It may have been just a rough day for them but unfortunately, it has colored my view of their shop. If they are willing to do this for a $ 25 filter, what else would they compromise on my vehicle. I will drive a little further and pay a little more, for a service organization that values my needs.

Good service. The employees were all very polite and helped me as soon as I arrived. Very pleased with my oil change, will be coming back to this location for my jetta tdi!

Following a tire rotation on 12/​26, I found two of the wheel lug nuts only hand tight. One fell out in a parking lot and was luckily found. Not impressed.

These guys were very professional. They could tell from the moment I got there I just wanted to be in and out, not a lot of upgrades.
They made their suggestions selectively, and I was out in about 20 – 25 minutes.
Being a girl and going by myself it can always be stressful when they try and confuse you and sell you stuff. That is not at all what happened. Very courteous to me. I will be back considering it is so close to my work.
Thanks guys

Went in today during my lunch break for a quick oil change. Whenever I choose Jiffy Lube, I never really know what I’m going to get. Some locations are ok, others are pretty darn slow.
I hit this location today, at around 1pm and was on the road in less than a half hour! It wasn’t very busy, but I was very pleased with the service.
They didn’t push on the up-​selling, of course they asked, but I liked that there wasn’t the high pressure there normally is.
The two techs were very pleasant, and the manager was very friendly and kind. They did a good job cleaning the windows/​vacuuming as well! This location is a good 8 miles from work, but I chose it because they had the best reviews of all the Jiffy Lubes in a 10 mile radius.
I will be defintely be coming back to this location! Great job. Got the speed and convenience I was looking for.

SLOW SLOW SLOW. We waited almost 45 minutes for them to change the oil in two cars that were in progress before we ever arrived. Then it was another 30 minutes to change our oil. No «jiffiness» here. Always try to up sell you unnecessary services and products using fear tactics. We won’t be back.

So far so good. I’m from NM where jiffy was great. I hope to find the same here. Was greeted right as I stepped out of my car, they gave me the rundown of a basic oil change and there inspections. That was nice. 10 min then I will set up AZ account and shale see how long it takes em to know it out.

I enjoy this location. I’ve had bad experiences at other large chain shops. This place always takes care of me.

To save money, I took my Mini Cooper for an oil change here but you have to bring your own filter, drain plug and filter removal tool. The techs were very friendly too.

Great service, efficiency. I arrived at 4pm and was in my car by 425pm! Thanks for a great job, guys!