Luxury Motorsports

Delt with Ken Spaulding, Deanna Hannan, and «Larry» in service.
Sept 26 we drove the vehicle off the lot after going to F&I.
I messaged Deanna on October 1^st 2015 letting her know engine was over heating and my AC was inoperable following a Check Engine Light. She advised me they would take care of it and to contact Larry in service.
Spoke with Larry and went over my concerns; He set me up an appointment to bring it in 10÷5÷2015 (Monday Morning) However, due to my work schedule, I let Larry know I would be dropping it off Sunday. He said this would be fine and to simply leave my key w/​the sales department.
Monday 10÷5÷2015 I received a call around 10:30 AM for Larry letting me know he had received the vehicle and would keep me posted through the process of repairs.
Wednesday 10÷7÷2015 I called and spoke w/​Larry to receive an update, I was told they took it out for a test drive and they noticed it was leaking coolant, so he had ordered and was waiting on raid. hoses.
Friday 10÷9÷2015 I called Larry about est 12:30 hoping for another update because I know radiator hoses don’t take 2 – 3 days to order. He had told me it had just turned out to be hose clamps… (So why am I waiting several days for hoses???) He told me vehicle will be ready to be picked up at the end of the day Monday.

Monday 10/​12/​2015 My girlfriend had arrived to pick it up, she had to call me and tell me that it looked like they had crashed the car. So I advised her not to take possession of the vehicle and I had left work early to meet her there.
I arrived to review it, and it was pretty clear. the front bumper had been bottomed out and cracked, the rocker arms were cracked and hanging poorly, and the driver side of the rear bumper was cracked with an inward flex, and poorly hung on the car, with a scuff on the driver side tail-​lamp.
They tried suggesting «we had brought it in that way»… I have a lot of photos that prove otherwise.
So as you can imagine at this point we are extremely upset. No one wanted to claim responsibility between sales or service. It got to the point where my girlfriend and I called the bank to discover options to roll out of the deal. Unfortunately the deal had already been funded and this dealer doesn’t have enough integrity to buy back the loan.
We left the vehicle that night, I’ve been in the business long enough to know not to take possession.
Tuesday 10/​13/​2015
We had advised that we had contacted the bank (The bank had also reached out to the dealer)
We were told by Ken they would be fixing the body damage and would be ready by Friday 10/​16/​2015. We requested the name of the shop the where repairs were being done, But they refused to tell us where the car was.
Friday 10/​16/​2015 Received a call 1:30pm The car was ready but «they didn’t wana drive it through the rain w/​a new paint job» I understood, we arranged to pick it up Saturday.
Saturday 10/​17/​2015 We arrived to pick up the vehicle, they handed us the key and sent us out the door AND THEY STILL REFUSE TO GIVE US ANY SERVICE RECORDS AS PERFORMED. I picked up the vehicle with poor body work, paint dust and over spray all over the vehicle and the interior, and an empty gas tank. they somehow put 133 miles on my car over a week… I should have just left the car, but I’d rather take the car and pay for the body work rather than continuing to deal with this circus of snakes.
TODAY 10/​19/​2015 @ 7:18am traveling east on carefree hwy, the vehicle is once again over heating and A/​C is out… SO LONG THE SHORT, THE 1 PROBLEM I BROUGHT IT IN FOR WASEN’T FIXED AND NOW THE CAR IS MORE F***ED UP THAN WHEN I BROUGH IT IN!
Time wasted and absolute pathetic «After sales to service» practice.
We were advised we have a case based on exchange of messages, photographs, and refusal to provide any documentation for the services that were supposedly performed.
Letter has been submitted to Attorney General and they will be contacted by the family attorney.

I’ve been car shopping for the past 4 days. Going to all this big dealers to try to get the car that I had my mind set on. While all these other dealers were trying to rip me off, I found my truck that I was looking for but on top of that with a lot of extras that I was not even being offered by the other dealers. From the moment I walked in and spoke with Mathew, then Kenny got involve to get us approved and gave us financial advice, to the time I drove home with the truck of my dreams… This team showed me the best car buying experience I have ever had. Thanks Luxury Motorsports. I recommend this place to EVERYONE

Such a great buying experience. Matthew was a great and respectful salesman, never felt pressured throughout the whole process. The staff was super friendly and I was in and out of the dealership with no problems. Super efficient paperwork processing. Overall very satisfied with the whole experience.

Deanna Hannan at Luxury motorsports in Phoenix was not your typical, make a sales type sales person! She was very personal & made the purchase of our new Lexus SUV pleasant & very smooth! Luxury motorsports is very lucky to have an employee like Deanna! I highly recommend her to everyone & anyone who is looking to purchase a luxury vehicle! You won’t regret it! I promise!

I’m from clear over on the other side of the valley in the south east area of Mesa –Gilbert.
The Salesman puts on a face pretends to act like he is doing you a favor. Tells you things to make you feel good about yourself.
We got a loan on a really good vehicle. The bank we used even called an set up a payment for it. At arrival the vehicle was already sold, even after they knew we were buy it. If you have any common sense you will never buy from this location!

Just an update. Make sure you get more than a 500 mile warranty. So far I found I have a hole in my waterpump causing me to keep loosing all my coolant and water. Which the guy at luxury assured me my gauge was just broken because he’s an expert on hummers. Now I’m stuck with some other issue because the damn thing won’t start :/​BE VERY CAREFUL BUYING FROM THEM. BETTER YET DON’T

I

I expressed interest in a 2013 Dodge Challenger online and was shortly contacted by Deanna who gave me a call. Deanna was very nice and we setup an appointment to meet. I arrived at the dealership and met up with Deanna and was soon taken for a test drive. The car was cherry and I knew I had to have it. Deanna was very attentive to my financial needs and I felt very confident driving off the lot with my new vehicle and the terms of my financing. I would highly recommend Deanna Hannan work with you if you find yourself at this dealership. This was my best vehicle purchase experience to date.

I thought I better provide an update since my post on 6−10−14. The issue is still unresolved. I still have a hole in my speaker. Luxury Motorsports made a weak attempt at trying to doctor up the issue and my vehicle was in their shop for one day and this did not fix the problem to completion. Per Land Rover of Scottsdale’s estimate you cannot replace the speaker cover, you have to replace the entire door panel. Of course Luxury Motorsports does not want to pay the money to replace this door panel. I was told on the date of purchase, 3−31−14, that the part was ordered and the speaker would be fixed to my satisfaction in one week, with no holes. Do not believe anything you are told!!! I should have said the deal is off and when you get this fixed give me a call. I unfortunately tend to believe that people are telling me the truth. One thing I did do correct, is to decline the extended warranty. What a scam!!! You can get a much better warranty from another dealer. Do your homework, it will save you a bunch of money!!! My complaint is on the bbb website. This will be ongoing until the bbb decides the issue is unresolved and then the entire complaint will be available for consumers to view.

I purchased a used Infiniti from Luxury Motorsports. The vehicle needed paint touch up and tires. The service department went out of their way to take care of all of my requests. I am quite pleased with the service. I am glad that we purchased the extended warranty from Luxury Motorsports. I believe that we will be well taken care of if we have any future service requirements.
Thanks,
Mark

As bad as it gets!
Salesperson Wendy was nice but from there it was downhill.
The finance person was simply condescending and dismissive. When I brought up concerns with the car after the test drive, he dismissed my concerns with a wave of his hand and a condescending voice. I almost walked out but gave Wendy a second chance.
While waiting, the salesman in the next cubicle was railroading a customer on the phone to come in. «I can’t discuss a deal on the phone, you need to be here, when can you come down? No, we can’t discuss numbers on the phone, when can you come down?» I call BS! I’ve bought a car over the phone before — talk price, work a deal, come down to sign the deal.
When Wendy came back with the deal it was absurd. They were off by thousands, many thousands. Plus they obscure everything and only show the payment, hiding the sales price, trade-​in value, financing terms, etc.
The car I was looking at was not well cared for by its previous owner (s). Essentially, it was crap, just like my experience at this place.

Please do not waste your time here unless you are paying for a car in cash, having it inspected by a mechanic beforehand, and not buying a warranty.
Otherwise, you are likely to get taken advantage of.
I bought a vehicle that needed a new TPMS system because they switched out the wheels for me. When I brought the car back to have them installed (they told me the TMPS were in) there was nothing! I was told to come back later.
This was fine, but then I decided to cancel the warranty I bought because 4800 dollars seemed ridiculous!
This is where the battle began, and it took a full four months to get my refund. They never sent the funds to the warranty company (this is coming from the company) and claimed they had.
Long story short (and after at least a phone call a week to the dealership or warranty company), I got my check.
I had to have the warranty company contact the dealership and tell them upfront that they had not received funds.
Then, magically, the check was found and I picked it up that day!
I’m glad they finally settled the issue after me bothering them for four months, but it should not have to come to this.
Beware if you are doing anything more than paying for a car in total, and get it inspected!

I am a VERY picky car owner and was looking for a very specific car, Luxury Motorsports happen to have the car I was looking for. Buying a car should be simple and straight forward; having sold cars in the past, this is what I expect and this is what I got at Luxury Motorsports. I got the car I was looking for at the price I asked, the buying process was smooth and I left without a second thought. Thinking about another car in a year or so and will defiantly give the crew at Luxury Motorsports first shot at finding me the car I want. The range of cars offered here is staggering, from 150k supercars to daily commuters, no matter the price attention detail is the same. I have sent several friends to LM and they had the same experience. Great dealer. 5 stars.
Dominic Green
Local-​AutoGeek