Massage Envy – Camelback

I’m over the Massage Envy thing as I canceled my membership this month, But before I go, I have to give a major should out Mercedes who is by far my very most favorite therapist at this location. She has helped me through 2 pregnancies and I am so grateful to her for that. Her pressure is perfect, her movements somehow just feel better than anyone else and she really listens to what you need. Sometimes she even identifies what I need that I didn’t even know and she is dead on. My only negative feedback is that we always seem to start a little late, but I keep going back to her because I would rather miss out on a few minutes of a 50 minute/​90 minutes massage than go to anyone else. Thank you Mercedes!

Excellent! Professional, trustworthy, knowledgeable, integritive, and passionate about helping you feel better. Stellar staff! What an awesome experience!

The location is nice, the rooms are comfortable and the tables are good.
But, it is tremendously hit or miss with the therapists. My last two therapists (90 minutes each time) were both terrible but in different ways. The first one really needed to cut her finger nails and needed to take directions better. The second one (last weekend) simply forgot to do one of my legs. When I said something, she said that we were out of time and wouldn’t do it.
While I think the management wants feedback, their setup to get feedback is not good as you need to badmouth a therapist in a crowded room with therapists walking in and out and other customers standing around.

While I’ve been coming to this location for quite awhile, it had been a long time since I’d been in. When I called for an appointment today, I got Alex on the phone and I learned the therapist I’d been seeing before moved to another location. This location is most convenient for me, so I asked for a recommendation. I told Alex about my line of work as a hairdresser and makeup artist, and what I needed in a massage. He recommended someone initially, but after further listening to my needs, he ended up recommending Justin. Wow, was that a perfect recommendation! Justin provided the exact kind of massage I need! My work really takes a toll on certain areas of my body, and Justin focused on those areas using just the right amount of pressure and working specific pressure points that made a huge difference. Literally, one of the best massages I’ve ever had. No joke. (And I’ve had a lot of massages over the years.) More theraputic and less about just overall relaxation. At certain times it hurt a little, but it had been a long time since my last massage and I was stiff and sore, so it was the kind that hurts so good! My body hasn’t felt this good in a long time. I also appreciate that Alex listened to what my needs were on the phone and recommended a therapist that turned out to be absolutely amazing.
The only reason I’m giving 4 stars here is that I hate all the rules and restrictions related to the membership… that annoys me big time. When people have paid their money every month and have accumulated excess massages, we should be able to do pretty much whatever we want with them. But alas we cannot, and that’s very irritating.
However, 5+++ stars to the therapist, Justin! He was fantastic, and I’ve already rebooked with him! Go see him, you won’t regret it!

Massage vets: book Vanessa or Melissa for a great massage. I can tell they have been massaging for a while and they are good at what they do. I know they both have 5+ years experience. Provided excellent massage technique and just enough pressure to get the knots out! They don’t smell, they don’t talk your ear off and provide a smooth massage experience! Love them both!
Also enjoyed the renovations at the Camelback location.

Every visit is a treat and you leave feeling like you had a mini vacation! Sergio is one of their newer staff members, but by far one of the best massages I’ve ever had. If you have issues due to the gym or sitting at a desk all day, he knows what to do!
The staff is always courteous and helpful. I’ve been a member for years.
Money well spent for sure!

I went there on Mothers Day at 630 pm for a facial as I am pregnant and felt like a massage while pregnant is a waste. The facial was done by Jen she was amazing, upbeat, unpretentious, very knowledgeable, really addressed my skin concerns, she didn’t push products, my facial was awesome even a day later, my skin is glowing, feels like silk, and my pores are vanished! I will definitely be back in there with her for another facial!

They have remodel recently. Not sure that I like the changes. At first no one answered the phone on Sunday but I was able to get the therapist that I requested.. I was greeted right on time. The place looked nice and clean. I was checked in with no wait. the therapist was friendly

UPDATE: I know I wrote a review a few months ago below but today I received notice that the ME company is now being involved in a class action lawsuit nationally. Please Google «How to cancel a massage envy contract» before signing your life away to these vultures and you’ll see how many complaints are out there. I’m shocked they’re still in business at all.

BEWARE OF SIGNING A CONTRACT WITH MASSAGE ENVY!!! I asked the sales associate if I could cancel anytime and she said yes. I went to cancel a few months later because I could no longer afford the service and the associate said you cannot cancel for a year unless you’re disabled or move 25 miles away from a massage envy. When I asked to speak with a manager because the previous sales associate had mislead me and said I could cancel anytime with no strings attached, the sales associate said there was no manager. When I asked for the corporate number they said they did not have a corporate phone number. This company has horrible service And now I am stuck with them for a year!

Do Not Sign Up for a Massage Envy Membership
I enrolled with Massage Envy October 2014 on what I was told a «trial» basis. The sales girl I talked to approached me after a massage, told me about the discounts if I joined the membership. I told her that a membership would not be beneficial to me since I travel a lot and not sure if I would use Massage Envy all the time. She told me I can ‘try’ it out by signing up and cancel whenever I wanted. Although I reviewed the membership paperwork with her, she said that management always makes exceptions and that cancellations are easy to do in the case I was not happy with the services after I gave it a try for a couple months. Well, I was not happy with Massage Envy services. It was too hard to book any appointments in other cities, they were too far from where I would be staying and the times I did go in for an appointment– I felt cattle herded and it was not pleasant. I wanted a more relaxing experience.
All of this information was relayed to the Massage Envy Camelback manager, Siouxy Luna. She was kind enough to offer me more services but I declined and told her that I wanted to end my membership. She cancelled my membership and through an email said «I unfortunately will not be able to give you a refund for the one payment that did go through.» I had a verbal conversation with Ms. Luna about the additional charge of $ 59.99 and she said I had one year to use up that extra massage paid for $ 59.99. I told her that I was fine about the $ 59.99 payment and I would use the massage that I already paid for. I went to make an appointment last week on March 26, 2015 and they told me that I did not have any credit. I have since spoke with Alyssa, another manager at Massage Envy Camelback and she told me I was mistaken and my payment of $ 59.99 at Massage Envy is no longer valid. I asked her why Massage Envy would take $ 59.99 of my money and not give me any services, and she told me that she cannot break policy. Alyssa did not take responsibility for Siouxy Luna’s actions. I am not understanding why Massage Envy is not honoring my payment of $ 59.99. Is Massage Envy comfortable with taking $ 59.99 from customers and not giving them service? It is not like I am asking for a free massage. I already paid $ 59.99. All I am asking for Massage Envy to honor my payment of $ 59.99 or Massage Envy to refund me $ 59.99. It is not right to take money from people and not give them service or goods in exchange.

They were nice to me and the massage was very relaxing but one thing that really pissed me off is I called ahead of time to let them know i would be a little late for my appointment and they said oh no its fine come on down. We started at 5:13 and ended at 5:55 and i still had to pay $ 80 for the massage. Point is they should have told me hey your not going to get the full hour and I would’ve just rescheduled. Kinda shady if you ask me. Besides that though it was okay so just make sure you show up on time I guess. I have had great experiences at other massage envys though so check em out.

Not happy with the customer service. I booked a massage for my sister and I, who was only in town for a few days and when we showed up they only me down. I went ahead and let my sister have the massage since this was supposed to be her birthday present. All the guy said was sorry, didn’t even try to remedy the situation. Never coming here again.

Horrible service and unorganized. I should have listened to the reviews. Please don’t waste your time or gas. The only positive what is the young gentleman and young female working the front desk that were nice.

I come to this location at least once a week for a 90 or 120 minute massage. For me, deep tissue offers the best therapy. By far, the BEST deep tissue therapist here is Bryce. He is so incredibly intuitive and provides a relaxing yet healing massage. He’s great about communicating and adapting to any preferences.
I really enjoy everyone who works in the front as well. They are all so helpful and friendly. They make everything so easy, you couldn’t ask for a more pleasant and professional group of folks. I usually come after 5pm during the week, so that’s my frame of reference.
My suggestion to new members is to try out different therapists and modalities until you find what you like. If you find a person you really like, stay with that person. The therapist or front desk staff can tell you their schedule, and when you book your appointment just ask to see that person and it’s all set.
Also, it sounds silly, but communicate. The therapist would want to know if something is not to your liking, so just let them know.
Tip — ask the front desk staff for recommendations. A lot of them seem to purchase massages as well and can give you good advice as far as who they like for certain modalities. Although as I said, for deep tissue, Bryce is your man!
Bonus Tip — you can leave your gratuity on your credit card when you check in. I sometimes do this so I can just walk out the door when I’m done. They way I’m all relaxed and don’t have to think about it or wait to check out.
Bonus Bonus Tip — If you are in a pinch for time and feeling super tight, ask them to focus on 2 or 3 key areas. Don’t go crazy if you only have an hour to work with. Hit those trouble spots hard!
I know some folks have complaints about the whole membership model. I find it to be a great value and I use the heck out of it. Since I’m happy with my massages I never have issues concerning membership. Whether it’s this or something else, I say treat yourself!

Terrible Terrible Terrible Customer Service! I have had the worst service regarding my membership for over a year. They are always blaming «computer glitches» when over charging or withdrawing charges without consent. And they won’t let me out! They don’t even try to make it right! Not worth the hassles at all!

I love that the place has been remodeled. Very cozy! Ed was a great therapist and worked some tough knots out of my back! I love that they are doing facials now too! Great job massage envy.
Only negative was that I couldn’t understand the mumbling guy who took my appointment.

Just walked out of what may have been the best massage I’ve ever had in my life. One word… T H E R A P Y!!! Kandy was phenomenal. Just the right pressure, targeted my problem areas, amazing aroma therapy (rosemary mint), hot towel wrap, and just all around relaxing. For this quality and price– you don’t need no fancy overrated spa. Kandy at massage envy on 16^th and camelback will be my go to gal going forward! Thank you Kandy, I feel brand new!

had a appointment with Kristi. She is amazing. I had some other fancy massage places — it wasn’t any better.
Really tries to stretch and loosen whatever is knotted or clumped. LOVE her. LOVE her.

I’ve already Unilocaled massage envy at a different location and gave it one star, but I had the misfortune to come back and I felt like it would be a disservice to you to not tell you my experience. So I recently had a birthday and bless her heart, one of my best friends decides to get me a $ 50 gift certificate. With a fake smile and ingenuine enthusiasm, I said «Thank you!» Ugh, here we go again, I thought and boy, was I right.
I have this feeling that Massage Envy just loves to hire people that recently got out of massage school without any real world experience. Now, I am a PROFESSIONAL massage getter. I love massages and I am a huge massage therapy snob– so let me throw that out there. I get a massage every month– if not, every two weeks.
I decided to take the gift certificate and make an appointment for an 90 minute massage since hey, it’s free. Right? I tell the girl who is booking my appointment that I want someone who is strong and great at deep tissue. She goes, «Oh yea, you would love xxx!» I don’t remember her name.
So great, I get there. First of all, my appointment starts a little late. I tell the girl what I want — firm, strong, lots of pressure on shoulders and neck. She is like «great». Once she started, oh bloody hell! The massage hurt! I felt like she was picking at my muscle. I felt like she was using two fingers and trying to dig sand out of my shoulder blade. Then to my neck, same thing. Five minutes pass (it felt like 30 minutes), I wanted her to stop! The whole time, I was trying to devise a plan to get outta there without being rude. «Um, I’m sorry, but I have to go home.» Um, I’m sorry but I don’t feel good. Keep my money.” I’ve never felt like doing that EVER in the middle of a massage. I’m the type of person that even with some touch, I fall into relaxation bliss. So I finally say, «Can you go a little lighter?» That helped a little. So the whole time, I’m clenching my buttcheeks hoping I can just get through this ninety minute massage!
I did finally find a way to get through it though. Sometime in the middle of the massage, I couldn’t handle it anymore that I started talking to the therapist. I normally NEVER talk. Talking doesn’t allow you to relax, but in order for me to get through this, I HAD to talk to this lady. I left completely regretting my time wasted there. I should of never come back and I should of given the gift certificate to someone else. Of course, the clerk in front asked me how my massage was and I said «ok» — anything to get outta there. I even tipped because talking to the massage therapist actually made me feel like I established some kind of connection with her — since now I know she is a mom with x amount of kids.
The pros is that they didn’t pressure me to get a membership and they were nice. NICE doesn’t always get the girl. In this case, NICE wasn’t good enough.