Metro Appliance Service

These people are dicks. They were sent out by my home warranty company, the repair man was an asshole, and they tried to charge me 2 service fees to fix one problem with my microwave. Don’t deal with these people if you have a choice.

Home Warranty company sent them out to repair my under counter Scotsman Ice Maker. The ice maker was 18 months old, $ 3500 retail, and after about 10 minutes, the technician deem it «un-​repairable». Proceeded to charge me the $ 65 service charge and left. I called American Ice Machines, they send out a technician the same day. After 10 minutes he found a switch that could have been the problem, replaced it, did not charge me and it now works. Lazy lazy people that find it is easier to make the $ 65 service fee than actually fix the problem. FYI the Home warranty company is Old Republic Home Warranty and I have never had a more terrible experience with any warranty company. All of their service contacts are horrible.

Old Republic sent them out to look at gas range on the 12^th. Wasn’t comfortable with them at the time and the repair person claimed parts may take 2 weeks. I found the parts at 4 … 4 separate places in stock and available — these were legitimate places with return policies that could have been in my hands no later than the following morning and in most instances in my hands that same day. On the 19^th I am still trying to get the stove fixed and Metro claims one of the parts was special order. Not at all true. I gave all of the places where the part was available on the 12^th to Old Republic today (19^th) and OR indicates that it may be that Metro may have just had a supplier relationship they wanted to use which is not my problem. When I have a need that is not under policy, I will NOT be calling a company who lies about parts being in stock or special order and also a company who tries to pass on their cost of doing business to me. Bad reviews here and other sites are well earned.

I also dealt with Julie, and agree that it was one of the worst customer service experiences I’ve ever had. I contacted the company to set up an appointment, and was told by Julie she wouldn’t take any calls to schedule appointments before 8 am and that I would have to call back. She then called me back a few minutes later and said they had a cancellation and could put me in for that afternoon, in a 4 hour time frame. I took the appointment to try to get the appliance fixed as soon as possible, then called around to see if someone would be able to be there. I called her back and apologized, indicated I was not able to leave work nor was anyone else, and asked if I could reschedule for a later time or another day. She went off and told me how inconsiderate and thoughtless I was for cancelling after accepting the appointment; I again apologized, stated I was not trying to be inconsiderate and still wanted an appointment, just was not able to have someone there at that time. She repeatedly cut me off to again tell me how inconsiderate I was; when I stated she had not said, and so I was not aware, during the initial conversation that I would not be able to reschedule, she stated «I shouldn’t have to tell you that,» and «now I’m going to have to call around to try to fill that spot.» I’ve never been spoken to like that by a «professional» representing a business, and believe it’s a very telling, and embarassing depiction of Metro Appliance as a company.

Referred by home warranty company for service on a Whirlpool fridge. Rather efficient I thought for this limited transaction. They attempted to contact me at 7AM next business day after I placed service call with the warranty company offering an appointment slot that same morning. I missed the call and didn’t hear the voicemail until an hour or so later, but they still had slot available and were at the house within an hour. To my embarrassment the source of the knocking noise coming from the fridge was just the metal lever in the un-​connected ice maker that had been knocked into the «on» position by frozen foodstuffs — it periodically trying to gauge level of non-​existent ice in tray and banging as it scraped past food blocking it on the way down, Scheduler was polite, professional, and pleasant to speak with. Only my housemate met and dealt with the repairman, and I have no report of negative dealings there.
Only complaint is I think they charge the home warranty customer more for the service call than they do for customers with no service contract. The terms of the home warranty specify that the contract holder is responsible for the cost of the service call up to the $ 85 deductible, which becomes the default amount — though for customers off the street, the charge is significantly less — by $ 20 or more — that however, may be more appropriately laid at the foot of the warranty company and the terms of the contract than this provider who provided amazingly rapid response to our self-​created illusion of a problem.

BEWARE OF METRO APPLIANCE — They were dispatched by my home warranty company to address a minor refrigerator issue. The issue was a vacuum condenser light flashing. The technician from Metro told me that the 2 Sub Zero refrigerators in my kitchen needed a Freon charge. Immediately after completing the work the temperature in both refrigerators began to increase. I called Metro Appliance and they told me that this was normal and that it takes 24 hours for the refrigerators to readjust. BTW — both refrigerators had consistent temperatures for years prior to this service.
After another visit by a more experienced Metro Appliance technician I was told that the compressor on one refrigerator had gone and the other refrigerator was fine. By later that day one refrigerator and freezer were at 70 degrees F and the other had the freezer functioning but the refrigerator was at 58 degrees. I complained to the warranty company who called Metro Appliance to reschedule a technician. Metro declined coming out to fix the problem they started.
In the end the warranty company sent in a Sub Zero certified technician who said that both refrigerators were over charged and the technician who did the work should have known better than to over charge the units with freon. We are now finally getting things resolved (4 weeks later). The repairs are estimated to be $ 3,800. Metro Appliance not being Sub Zero certified should never have serviced Sub Zero’s, the outcome is proof.

I have a service contract on my washer. This is the only company that comes out to my area for appliance repair, so I have no choice. In the past I have always had issues getting things repaired within a reasonable time. In the past I’ve waited 2 – 3 months after getting the run around from Metro Appliance. This time I waited 2 weeks. I didn’t complain even though the repair guy promised 1 week. I guess they are getting better.

Used this company through my appliance warranty. They were contracted for my job by Home Depot. The women that I spoke to on the phone were friendly and efficient. The technician however was far from friendly and actually bordered on rude. The service was completed adequately and my washing machine is now working. However, it was over a week from their first service call to get it working as they don’t stock the motor required to fix my GE washer. Normally this wouldn’t seem odd to me, however I have two family members that had the same problem with their GE washer and found endless Internet posts indicating that this a known issue with washers in general, but especially GE. When I had my refrigerator serviced through the same warranty, but different service company, they had a variety of expensive parts with them on the first visit and completed the job without needing to order anything or return. The same was true of a family members experience with this same washer. The service company came with motor in hand and repaired the same day.
But again, it was repaired and it was repaired properly. I was however disappointed to be without a washer for over a week and bothered by the attitude of the technician. The job was completed and I don’t expect to have any further issues, but I also won’t use this service company again, even if going through my warranty.