Midway Collision Center

Horrible!!! Their customer service is awful!
Got in an accident beginning of December and my front left side got messed up, 2 months later it’s still in the shop for the simple reason that they can’t figure out how to attach my front bumper correctly. My husband and I have gone to pick it up 3 times and the last time we got it home and 2 days later I went to get in and realized the bumper was poking out with no clips attached. Took it back and while I waited on my rental car, there was a customer who had been in a horrible accident and had no teeth because he said he ate his steering wheel and before he even got to the door a man wearing a black polo who appeared to be a manager and front desk staff made fun of him. If I wasn’t waiting on them to fix their error I would have immediately told them off and taken my business elsewhere. I can’t believe that a business would ever operate in this way.
I am filing a complaint with bbb and hoping that this review can be seen by someone who cares.

Probably one of the worst experiences I have ever had. I have called my insurance company and made sure no one else gets them recommended to them. After thirty days of being lied to or as they put it «misspoken» I go to pick up my car and it looks like complete crap. Lines off. Paint poor. Pieces were slanted and didn’t fit. Then I get told they can try again but it will be another two days. STAY AWAY FROM HERE! Do not let them touch your car if you actually like it. Also they bill you more than what the parts are if you purchase them directly from a dealership. Really?!

Really appreciate the professionalism and quality work they did on my vehicle. Kept me informed and clearly explained what they were doing to repair my car. Got it out on time and looking brand new. Hopefully I won’t ever see them again personally, however, I highly recommend.

Took my truck over to the shop for a estimate on some hail damage they said they could not to a estimate because it had some previous damage already yes it is a work truck had a dent in the top of the tail gate and one at the bottom of the door. My daughter just came over to the house she had her car fixed or there after she was hit in the door and fender they replaced the door with a new on and it has a dent bye the handle in it? they repainted the hood and didn’t fix any of the ships they just pained right over the spots its fish eyed all over and color does not match stay away form them.

Should be a Zero. Absolutely worst customer experience. Was told to come in and we set a date and time to have the car looked at. When I arrived there was no one in the office. Finally found someone who then found Mike the State Farm guy. Mike acted as if he’d never heard of me despite SF sending the paperwork, 2 phone conversations and an appointment.
He then proceeded to treat me in the most condescending manner. In my entire (rather long) life I’ve never experienced this level of rudeness. He then told me he couldn’t provide an estimate for State Farm as there was prior damage. I inquired what he was referencing and when he couldn’t or wouldn’t say while I shared there was no prior damage he finally walked me to the car. We had been rear ended and our bumper was hanging on by a thread. The prior damage was 2 nickle/​dime size nicks to the paint on the lower side of the bumper where rocks had kicked up from the AZ road (shocking!) on the opposite side from where we were hit. He then shared with me that my car 9 year old might have to be totaled by SFarm as it had nicks like that all over it. He pointed out a brand new lexus and said, this is what cars are supposed to look like. Once I’d left promising to never return I realized this probably was the old how repair guys treat women situation, up until now I’d never experienced it. It was horrible. Don’t go here — they don’t deserve your business.

Needed an estimate for a damaged door on my Nissan Pathfinder. Called in advance, they said to just walk in. Got there and the two teenage girls at the reception asked me to fill up the form — provide my insurance information and sign a long disclaimer. I just wrote my name and my phone number and refused to sign anything — I just needed an estimate. After 5 minutes an associate comes out and tells me how he has two more clients coming in 10 minutes… (why do I care?). So he starts explaining how the door color will have to be blended in with the front and back panel. Great! How much will it cost? He asks me if I’m paying out of pocket or through insurance. I said I just need an estimate so I can make that decision. He gets visually irritated and tells me he’s gonna go grab his camera but stop half way, hands me the form I filled up earlier and says: «You have to give me your address, I’m not giving you any estimate unless you give me your address.» Walks away. I said thank you, got in my car and left. These people don’t care about fixing your car, they just want to see how much money can they get out of your insurance.

Stellar and quick service! My car was rear ended so the repairs were through that guys insurance and midway was preferred. Now I don’t even want to talk about the repairs because they were fine, however they cleaned out and detailed my dirty hot mess of a car!!! Whoa!!! Unexpected but thank you! Customer service and communication through the process were exemplary!

If I could rate 0 stars I would.
I was recommended this company to fix my car by my insurance company a few months ago and boy was I in for a treat. I had ran over some road debris and had to have my muffler and oil pan replaced after a diagnosis by their technicians. They had to order my parts which I knew would take a little time (overall 2 weeks) from start to finish. They told me each time I called «call in a few days» so I felt I was nagging them each time I called for a progress report.
After completion everything seemed alright for the time being but in a few weeks my car became increasingly louder and louder. I am no tech, but I knew for a fact it was exhaust related. I thought maybe a gasket was bad or the muffler wasn’t tightened down all the way. I called and set up an appointment to check up what was going on with my vehicle, knowing something was not right. After having my car there for a couple days I was excited to get it back and not have it sound like a go-​cart. Started it up — it sounded exactly the same. I walked back in and the receptionist got a tech to talk to me. «We took off the muffler and reattached it, it’s making the same sound» «I think 95% it’s your manifold» I had ran over a large metal object that shredded my muffler, oil pan and dented my manifold heat gasket. The technician said — «Well we didn’t replace that, so we can’t fix it».
I called my insurance company and let them know my car hadn’t been fixed correctly. They let me know I could have it looked at again at this location or another if I didn’t feel comfortable bringing it back. At this point I’d rather take it ANY WHERE but Midway. I brought it Earnhardt Kia after setting up an appointment and they let me know right away it was the manifold cracked and needed replacement. I knew I had a small oil leak (my driveway had more and more spots) Earnhardt let me know the oil leak I had they could literally «watch the oil drip in real time». Not only had Midway given me the run around on fixing my car in the first place — they didn’t even fix the oil leak or LET ME KNOW ABOUT IT after my second visit.
It’s just baffling a place like this can stay in business with how they conduct themselves. If youre thinking about going here to fix your car, think again! I wouldn’t take a bicycle to have a chain replaced with them. I know this is a book to read but if I can save one person from getting hosed from this place it’s more than worth the 10 minutes it took to type this up.

We used midway because statefarm suggested them because one of their customers hit our car. We are very happy with the repairs. You can’t tell there was ever any damage.
The length of the process was a tad ridiculous considering how little damage the car actually had. It took 3 weeks and each week we were told «it will be ready by the end of next week». We are not happy with the statefarm rep we had to deal with there because he basically flat out lied to us more than once. The 2^nd time he called to tell us the car would be done «end of next week» he said the rim & axle was a few days out. Then the following week he calls again to tell us he can’t find the rim we had and have to pick a different one. If he would have told us that the week prior, it wouldn’t hae been as annoying. We were given 3 options with horrible pictures to choose from. So in the email to tell him which rim we decided with, we stated we wanted to keep the old rims (3 were perfect conditions and we can get them online still). We go to pick up the car, we ask the girls at the front if the rims will be in the car. She said if we told Mike we wanted to keep them then yes. Mike pulls the car up and we asked him. He said he had no idea we wanted to keep them and we never told him. (like I said, it was the same email we sent saying which rim we wanted). He said the guys already threw them out. But then in the same conversation said the guy he got our new rims for wanted them to salvage. Then tried to play it off like we got this awesome deal. We weren’t paying a dime because it wasn’t our fault in the accident.
Overall, after 3 long weeks and 2 rental cars, we got our car back and probably won’t be dealing with midway ever again.

Not exactly thrilled about being «the duchess.»
Technically, I can’t say «I’ve experienced better» because this is the extent of my experience with body shops, but I can’t help but imagine better is out there.
I’ve had my poor car worked on twice here.
The first time, some old dude drove into the side of my car. It was fairly painless and I don’t recall exactly how long it took but it was nice that the rental return was next door making a one-​stop-​shop for closing out the whole ordeal!
This second time, I will say the turnaround time was good. But, there were issues with the pick up. Apparently, the car is «difficult to burp» so the red temperature light remained on as I drove away after my first attempt. An hour and a half inconvenienced since I had already returned the rental before this problem became evident and I had to re-​rent the car… it’s hard not to be skeptical after an experience like that.
It’s not a fun time, knowing you have costly repairs taking place, that your car is no longer «original.»
I can’t discern how much of my lack of enthusiasm is for the collision center’s workmanship and how much is just because the kind of scenario that causes you to have to come here is generally a bummer all around… Rounding up, for this reason.
They are State Farm approved.

I had two vehicles repaired here. I had issues with both. We had our service van in and it took over 3 months to fix. After it was ready… the van had damage that wasn’t there when we took it ! I had to prove to Midway based on pictures that they caused the damage. They finally agreed to fix it. Secondly my personal car had the bumper replaced and painted. 6 months later I get backed into and the paint cracks and chips off. Obvisouly I knew that damage came from someone backing into me. However I took it for repair at another shop and they told me the paint should not be cracking like that. That they did not prep the bumper correctly. I had to replace the bumper again. With both of these issues the service was awful and I will never go back. I worked with Larry Davis. He was all smiles until I had issues. After that he wouldn’t even come out of his office.