My Neighborhood Handyman, LLC

Kent is a very nice guy, however, his work ethics were not up to par… I.e. Was late for the appointment & he took a 4 hour lunch break, We had to call him several times to ask if he forgot us! Yikes! He did a good job installing a ceiling light fixture!

After moving into our home, we made a list of items on the punch list to repair so my husband could work on other projects. All of the items were completed okay with the exception of one. We had a door on our barn (tack room) that needed to be replaced. They replaced the door with one that was about 6-​inches too short! When I said something to «Rich» his fix was to take cinder blocks and place them at the opening on the bottom… now we had to step over cinder blocks to enter the room! He «promised» to return to put metal over the cinder block so it wasn’t visible from a distance. I could not believe anyone would think this looked okay, even for a barn! After a couple weeks my husband special ordered a door and replaced it himself with the right sized door. The most expensive part of the $ 600+ bill was the door… have never heard back from anyone and it’s been over a month.

We hired this company to prep and paint our 2000 sq. foot single level home. It took them 4 weeks, rarely two days in a row and rarely more than a few hours in the afternoon. The drywall man was fantastic. The man that sanded our facia out front was amazing. Once the workmen hit the sides and back of the house the detail work went out the window. After pointing out many many things that needed to be fixed, touched up, etc. a week later when the owner came to collect his money, I think 1 out of 6 items had been done. One time when I pointed out an area that needed to have a heavier coat applied I was told with a chuckle that it is an outside of a home and let’s not get so picky. Well, this weekend my husband and I are spending it fixing mistakes and doing things that were not done that were listed on the contract. We paid almost $ 5000 for a sloppy paint job. Even the neighbors have mentioned things about the house and are shocked that this company left it the way it was. After getting more frustrated by the day, I paid them just to get them out of my hair. I will not be recommending this company to any of our friends or neighbors. One more thing, when the owner originally met with me he said his experience was in high end remodels which I now find hard to believe as that line of work requires detail oriented workers.

We moved to north Phoenix a few months ago and ended up needing a handyman to finish up our punch list of items that needed to be done. Ran a Google search for «handyman 85 050» and got several possibilities. Called the first one and went over list of 6 items to be done. Quoted a price of $ 300 – 400 over the phone and a wait time of 8 days. Seemed high and decided to call #2 on the list. Really glad we did! Talked to the owner Kent on the phone and we set an appointment for the following day. He arrived on schedule and we went over the list. Quoted a price that was approx ½ the other bid. We agreed and he immediately started on the list. Less than 2 hours later, everything was done and done to our satisfaction. If and when we need something else done, My Neighborhood Handyman will be who we call. Thanks Kent!

I met Kent Axtell whose business is My Neighborhood Handyman LLC more than 2 years ago. He has worked in my winter house in Scottsdale, Arizona (we are snowbirds from New York) at least a dozen times and he
helped me with an emergency repair at a rental house I owned in Phx. as well.
Kent is always extremely polite and responsive. There is no job too big or too small for him to tackle. In addition to his extraordinary ability he has been able to solve problems for me that no other tradesperson could. I had 3 locksmiths to the house to work on the locks for my custom sliders and a bathroom pocket door lock.
None of them could fix any of them, or figure it out. Kent showed me how to lock the slider in less than a minute and did not charge me. He also fixed the unfixable pocket door lock! He’s also extremely smart. I mentioned a problem I was having with the length of time it took the water to the master bath to get hot. He stated that it was the distance of the bath from the hot water heater. And I figured that was it.
A few days later of his own initiative he called me and said he though he had a solution for my hot water problem. And sure enough what he rigged worked and now the water to the bathroom gets hot almost immediately.
He is thorough and professional and I don’t think there is any household job he couldn’t handle. Sometimes he runs a bit behind schedule, but the wait for him is worth it and he always calls. Heck nobody is perfect, but Kent and his men are pretty close to it. I wouldn’t hesitate to recommend him.

We met with Kent Axtell, the owner, and got an estimate to patch and repaint a wall and repair three drawers. While we thought the estimate was a little high, he seemed to be a nice guy and we wanted to support a local business so decided to go ahead with him. We wrote him a check for half the estimate up front with the remainder due upon completion.
Originally, we were told that we would be contacted within the next day or two. After a couple days, a different man called us to patch the wall. The wall got patched but not painted. After a few more days of no contact, we called Kent and was told that we should put the drawers out front and he would pick them up that evening. After 3 days, the drawers still had not been picked up. We called again, and he said he would pick up the drawers that evening and fix them over the weekend. We also mentioned that the other work was still unfinished and he said he would come out the next week.
The next week, someone else came by and said that Kent wasn’t coming out and that this was the first he had heard about this job. He also said that Kent had picked up the drawers but not fixed them. By this point, it had been nearly three weeks since we had gotten the original estimate. While the job was eventually done, it wasn’t handled professionally at all. Additionally, the drawer repairs were done in a somewhat amateurish manner.
The fact that there was very poor communication, mistakes, and false promises makes it impossible to recommend this company.