One Medical Group

HORRIBLE!!! Do not call for questions!!!
I called to get more information on how this office worked and it appears that the receptionist was wanting to talk more than to listen to the questions that I had. I tried to put in a word to let her know what my needs were and instead of trying to help me (or looking for someone who could answer my question) she decided to cut off the phone call! Really? If this is how they treat tier prospects, I am not so sure how they would treat their patients?
I really expected much better service from this office and am greatly disappointed!
I was calling to see on how the so called «membership» was billed and to see if it would be covered by my flexible spending account? According to the IRS guidelines, these types of funds require a date of service and if I need to pay «before» I get a «service date» then how does this qualify?
The receptionist told me that my flexible spending would cover it, but she would not explain on how it would take place or even willing to ask for more help (if she did not know the answer). Instead of trying to find more help, she disconnected the call, all because she did not know the answer to a question! So the question remains, was she trying to pull a fast one on me, by lying to me?
If this of facility condoms this type of behavior, then one wonders if the rest of the medical staff is the same? Do they all just «Guess» and if you press them for facts, do they just give up and ask you to leave? Who would want to go to a place like that? Let alone accept them as their primary provider?

I’m a nurse and I love how this group runs their practice. All questions and responses were throughly answered within a timely manner and I was pretty much able to treat myself at home without spending days in the hospital. Good job!

I have to say that I came upon One medical Group because my son needed a quick appointment to get a referral for a Neurologist. When we walked in you instantly could tell this was not going to be your normal DR experience. The waiting area was very plush and welcoming, it wasn’t at all gloomy like you would expect from DR offices. Lady at the counter was extremely nice and helpful and explained everything, As my son and I waited for our appointment we kept thinking to ourselves there must be some catch, there has gotta be a catch. Our appointment was at 1:10 and at about 1:15 they told us there was a glitch in the computer and we weren’t logged in correctly, she promptly apologized and said the visit would be no charge because they were late. Yah you heard me right they were late so it was free, when has a dr office ever done that? As consumers we expect to wait the additional hour past our appointment time to then be taken to the back by a medical assistant so we can wait another 30 minutes to see the doctor for 5 minutes. well not here, the Doctor herself came out and greeted us and took us back for the appointment. The appointment was very informative and the whole appointment was with the Doctor no medical assistant. Also to top things off we told her we needed a Neurologist referral and she said she has a great one but didn’t tell us who it was because she knew we had one. Turns out it was the same Neurologist she was going to refer. This was the most amazing Dr Appointment we ever had bar none. My whole family will now be making them our primary Doctors. Thank you Medical One for an amazing experience. They are going to change the way we think of Dr visits!!!

Found out about OM through my work. One Medical was there at our annual health screening… Much to my surprise the gentlemen explaining everything about One Medical turned out to be my Dr!!! I was shocked he cared that much about the company and what they were doing there to come out and actually talk to randoms about it. Once there, I’ve never had a Dr. sincerely be all in with what I had going on. Immediately started the process to help me feel better. Seriously, totally blown away. Best medical experience I’ve ever had… and I’m sick ALOT!

I signed up for One Medical a month ago and haven’t even been in to the office yet but I’ve already received treatment through your phone app. I sent a picture of my chapped lips at 7pm last night and picked up a prescription at 8am this morning to treat what is actually Angular Cheilitis and not just chapped lips.
I’m so grateful to not have to waste my time with making an appointment and then waiting 3 days while thinking Chapstick will fix it. Then taking time off work to get into the office just to find out what I found out in 25 mins. (I’ve spent over $ 30 on lip balm and salve and lip therapy cream! s). I’m so happy, thank you so much OM for offering a solution that is affordable and easy to use!

I moved back into town and needed to both find a new doctor as well as get an annual physical. I was surprised when as a new patient I didn’t have to fill out 4 pages of forms and then I am usually asked all the same questions later. Instead Dr. Azhar walked out to the lobby, introduced herself, took me to her office and asked me questions to get my medical history. No cold, impersonal forms but a real discussion with a clearly caring and knowledgeable doctor. She spent about 45 minutes with me. I felt instantly comfortable.

Fantastic! My feelings for doctors appointments have forever changed! Everyone was so courteous and thorough. And they are quick! No waiting. The doctor came out to get me rather than some cold random assistant with a clipboard (you know, the ones you usually spend the most time with once in the exam room). She spent time with me asking questions… Almost like… Could it be? A doctor who cares??! what a wonderful experience! I am forever a believer in One Medical and will never go back to any other way of life.

After having some ear issues, I finally decided to go see a doctor. I quickly logged in to One Medical’s app last night at 8pm and found a few open visits for the next day! I was amazed that they had availability and was pleased that I could review options and book a time by myself, on my iPhone.
Everything was easy for my visit. The parking lot is on 22^nd Street, just south of Camelback. They have 3 parking spots right in front of the door that are reserved for One Medical patients. I walked in, said hi, sat down, and moments later Dr. Khalsa came out to meet me. Not a nurse or PA… the doctor herself! She walked me back to her office, we discussed my ear issues, and she patiently took notes. She then addressed the issue and I left symptom free!
It was an overall amazing experience. I’ve been seeking a doctor ever since I moved to the Valley 10 years ago. I’ve been to a handful of different doctors, each with their own strengths. But this was by far the best medical experience I’ve had. It was easy and convenient; I could book everything on my iPhone and didn’t have to wait while at the office. I was in and out in 45 minutes total, with 40 minutes of that time spent with Dr. Khalsa. I highly recommend One Medical Group as well as Dr. Khalsa.

Best primary care doctor experience EVER in my entire life. I have some «complicated» health problems but the doctor here at One Medical listened patiently and attentively while I explained everything. She did a physical exam during my first appointment (it’s covered by my insurance for free once a year) and literally spent 45 minutes with me! When is the last time that happened to you at the doctor’s office!!! Never, right?
Once the physical exam was out of the way, we talked about ways to address my health questions/​issues and she said she would follow up with me by email with some suggestions. Whaaaaat? My doctor emailing me?!? Thinking it would be a short email with one suggestion, I was totally surprised when the doctor wrote me a very long email with over a dozen suggestions! Wow!
Fast forward to now, after several visits with my new doc, I feel completely taken care of… I email her when I need a referral or when I have an update on my health that I feel like sharing. I don’t feel ignored or dismissed in any way as I so often did with my other primary care doctors. So much of my time was spent going in to those doctor offices begging to get a blood test that I thought might enlighten a new way to treat my chronic condition or begging to try a new drug that might help me sleep. But I’ve never had to beg or plead here. I just tell my doc what I’ve researched and get the tests. When she hasn’t heard about the research I’ve seen, she looks it up! She’s even printed medical journal articles out for me.
So what can I say? It was worth every penny to join here has a member. This is how primary care SHOULD be. You should feel GREAT about your relationship with your doctor – SAFE to talk to them and TRUST that they have both your best interest at heart. They should trust that you are being HONEST with them if you have reactions to drugs or have a feeling that something might be going on with your health and they should take that seriously – not dismiss it! And that’s the relationship I now have with my doctor – finally!
The specific doctor I see here is Dr. Siri Chand Khalsa. She is very kind and compassionate. And, she is willing to think «outside the box» because she has both an MD and training in alternative medicine.
A few other fantastic things about this office: An app where you can get treated any time of the day – they have PAs and docs on staff ²⁴⁄₇ who can even send a prescription in if you need it. It’s easy to schedule appointments… even same day or next day… either by phone or in the app. In-​house labs and tests. A peaceful, comfortable waiting room. And, appointments actually start ON TIME!

Got in fast. Doctor saw me on time. Took the time to listen and relate. Was clear, and communicated his diagnosis and plan well. Very impressed overall. Now, if only the spasms in my neck would go away quickly…

The best interaction with the health care system that I have ever had. The doctors are knowledgable and more importantly engaged and provide high touch care.