Panera Bread

By far the worst experience ever. Un friendly staff needs to be trained again. I ended up having to get dinner somewhere else! We ordered 2 pick 2 meals and a cookie. We used the order kiosk. While waiting for our food we noticed the food was getting backed up because the person delivering food seemed confused and was moving very slow. I saw our order so I got up from our table and retrieved it. The cookie was missing so I asked for it. I was then told by a not so friendly worker they were out of the type of cookie we ordered and that I should pick a new kind. Then when I got to the table I noticed my sandwich was wrong. I ordered the vegetarian sandwich with no tomatoes, no lettuce and add spinach. I noticed it had lettuce so I brought it back and they informed me they were out of spinach and that’s why it had lettuce. So I go back to my table and that’s when I realized it was KALE not lettuce. I was so frustrated at this point that I brought it back and spoke to who I thought was a manager and shared my frustrations. She said she needed my card to give me a refund so I said I was going to eat my soup and then I would bring it to her. I went and sat down with my mom and as I put my spoon in my mouth Angel ran over saying «I need your card». I literally can’t find the words to express how rude and inappropriate it was for her to do that. I told her I was going to finish my soup and then I would come get her. When I was done I went to get her and she couldn’t be found so the actual manager helped me. I didn’t feel like she really even cared or truly felt bad about my horrible experience. I will never return to this location. I honestly wish it was still paradise bakery. I will be letting everyone I know that this location has horrible customer service and untrained associates that make choices about your order without consulting you. The management really needs to be more approachable and actually show genuine care for their patrons.

Robot food. If your senses have been fouled and dulled by living your life under artificial lights interacting with artificial worlds you may not even notice that you’re consuming artificial food. I ended up here because I had been given a gift card, I had a couple of bites of sandwich, soup, salad… 20 bucks in the trash. Tasteless cartoon food. This place should be ashamed of itself… But I know robots don’t have feelings, nor do their restaurants. Beware of gross Prefab american edibles wearing fancy European names.

Terribly disappointing. Panera used to be a favorite place of mine but after tonight I’m pretty sure I’ll never come back.
The first thing we tried to order… sorry, out of whole grain flatbread. Hmmm…
The second thing we ordered… soup in a bread bowl. After we sit down, sorry, we are out of bread bowls!
The bowl of soup was almost ice cold and when I told one of the girls working, she let me know she could warm it up for me. Really??? Can’t even be bothered to get me a new bowl of soup? Almost no salad dressing on our salad either. Just a horrible experience overall.
Go somewhere else!!!

Great food awesome staff. The salads are always my favorite. They have great service here. So friendly and helpful

My tuna sandwich was the smallest and worst sandwich I’ve ever had. I called to complain about it and they told me next meal is on us. I’m not even sure if I would eat there for free.

I was hoping this location would improve once it switched from Paradise Bakery to Panera, but thus far I have been disappointed.
Pros:
Convenient/​Quick
Reasonable prices
Good sourdough bread
Cons:
Several times they have been out of menu items with no explanation
Food was only ok; edible but I can make better (and I don’t really cook)

I live right around the corner from this Panera and have been to it many times. It has NOT been because of the service by any stretch of the imagination. Time and time again the food has always been as what is expected of a Panera or Paradise. Thus the reason we go here. That said time and time again the service has been sub par at best. Service comes from management and management stems from leadership. Where there are no leaders the people suffer. Employees and customers alike. PLEASE work on your leadership and management at this location. There is no question that customer service can change but sometimes you have to lop off the branches that don’t produce a harvest.

Ordered a cob salad with balsamic dressing and I came with onions which don’t normally come on it and ranch dressing. Sent it back no onions but still ranch dressing. Took 30 minutes to correct the salad and everyone half already finished eat. Poor service don’t recommend.

Not any better than the Paradise Bakery that was here before. Guaranteed an error during each visit. Even when ordering with the Ziosk the food still comes out wrong. Not sure what the problem is here since that eliminates the human error during ordering.

Really wish I would have read the reviews before coming. Don’t even bother, you will be disappointed.
We walk in and there are about 4 employees standing together in the lobby chatting. We stand in front of the register ready to order and no one comes to help after about 3 minutes. So we decide to just place our order on the self serve kiosks behind us, with a sign that said «to avoid the line, order here». No line, no employee to help you, same thing I guess! As we are putting in our order, about 7 other people walk in. About 3 minutes later an employee comes to the counter and says «I can help the next person in line»…REALLY? Horrible customer service! HORRIBLE!
THEN…instead of giving my boyfriend his steak and egg breakfast sandwich he ordered they gave him a bacon and egg… then had to wait 5 minutes for them to make it. No apologies!
And they have not mastered making a latte. Tasteless. Watered down.
The End!

The food is panera but the service is not. We have gone to this one twice and both times they screwed up. The first time they charged for bowls but gave us cups. Today they forgot the bread bowl and the chips. They would babe forgotten our pastry if I had not reminded them. The person taking the order was not paying attention much and the bag checker obviously isn’t doing their job. I will never go back to this one and recommend nobody waste their time there.

To start with the Pepsi machine is not only out carbinated water but most of the syrup for the drinks was empty. it’s been 20 minutes since management was informed and still nothing. I checked it before leaving now the entire machine is shut down.
I had the Italian. it was just a wad of tore up meat and dry as a bone. All the bakery goods looked old, dried out, this must be the worst Panera Bread store ever.
Bad Food Bad Service NO DRINKS! glad I paid $ 13 to eat horrible food and drink water when I paid for a drink. do not go Massive Waste of Money

Lifeless looking unfriendly staff! You have to get down on your knees to use the microwave! Poorly thought out plan for a restaurant. Lousy food. My egg and turkey breakfast came with two measly pieces of turkey the size of a large marble. Want to go to Panera’s go to the Arrowhead one, it’s fantastic!

Horrible experience! Went in tonight for a to go order that consisted just of two bread bowl soups. We ordered a chicken and wild rice and a creamy tomato soup. The line was maybe 8 people deep and there was only one cashier. So we order our food and go and wait in the waiting area. The girl comes running to us and says sorry that they don’t have any more bread bowls. Ok no problem. We get two bowls. Like a hot second later she comes back and says they don’t have one of the soups we ordered. Um okay which soup? She says she doesn’t know. She goes and asks and then comes back and says it’s the chicken and wild rice one. Oh gosh and this point I just want to walk out. They don’t have anything and its 6 pm. Shouldn’t they have stuff for dinner?
Anyways, I’m not going back to this place. Everyone is lost and apparently there’s no communication.

First time to Panera and likely the last. The sandwich on my order was wrong, my Asian chicken salad was so plain, I waited on hold for over five minutes to speak w a manger and finally hung up. When I called back they asked to take my number and then put me back on hold to get q pen. Very unorganized, wrong order, plain tasteless food and way expensive for quality. I was hoping for an improvement over Paradise, but about on par w then. Very disappointed! Z
Update: never heard from the manager. Obviously customer service is NOT a priority!

Finally a panera that is close to me. The staff was friendly and my order was ready pretty fast too. I will be coming here a lot!