Paul Mitchell The School

I normally had positive experiences before but today when I went I was told at the last minute that they wouldn’t be able to color my hair. I had booked this appointment far ahead and was really looking forward to refreshing the color in my hair. It was very frustrating that they wouldn’t color it because of how thin my hair is when there has never been any issues before with my color treatments.

I really enjoyed the scalp massage that Josh gave me as well as the compliment Tee Tree Hand Massage. 5 star

Great customer service and stylist. Can’t beat the prices either… most Thursdays are $ 5 haircut for men. Highly suggest checking this place out

Amazing experience here today! Everyone was so kind and helpful. I went in for a trim and left with an amazing haircut! Go see Frine! She was great!

This place has a lot of hidden issues that needs recognition. First off to anyone wanting to pursue a career in cosmotology really think twice before signing up to this school. This school as a whole is clickish and gets empowered and loves to ruin innocent people’s lives. Linda, Scott, and their fake foot soldiers will be fake and smile in your face until you sign on the dotted line of mandatory 40 percent of tuition payout even if they dont like you they will do everything in their power to terminate you dry and steal all your tuition $$$ they have not earned nor deserve from you and then laugh like they are entitled and as if it is funny right in your face, bad experience, and environment, for me and my friends. Don’t get your hair done there either because they will chop all your hair off to almost bald like they did to my best friend by so called senior stylist Jessica Sparks and Robert their so called instructor. The owners will just laugh at you to, like they did to my best friend and sent her out with wet hair at night time to and treated her so bad and arrogantly. Just spend the money and get your hair done right, by a real licensed professional and save yourself the hassle and headache of dealing with this school all together. Go to another school. There are better choices. This school will do everything to mistreat you and ruin your life. Linda and Scott are not good honest people. I wish I never went to this school or met these two horrible owners amongst everyone else that work and go to this fake, cold, school. This place is worse than the IRS. I would rather deal with the IRS any day rather than this place.

I know this is a beauty school– but I have to say I expected a little better. I went in for a cut and color. Basically they gave me the color but then told me they didn’t have time to do the cut??? Then why would you schedule me an appointment for it? So I go to pay and it cost me 80 dollars! It would have cost me half as much anywhere else.
The best part? They called me after I left to tell me I didn’t pay for the service and to come back. Um no. 80 $ came out of my bank account for your terrible service and I will never go back.

Read reviews of them being rude. Hands down, there is value in companies that give good customer service — these guys are not one of them, at least via phone. Rude, uneducated and unhelpful the people that answer the phones sure leave a sour taste in my mouth. Good luck, I would rather pay elsewhere for a more expensive cut than go here where they clearly do not understand good business.

I had my first visit to the school on Saturday for a cut and relaxer. The relaxer was amazing, may hair is super straight and healthy. The cut is nice also. I loved the price. One caution is that it takes about 2X as long as it would at normal salon HOWEVER, this is to be expected because it is a school. I would highly recommend! All of the instructors were AMAZING to work with and my student was very nice and eager. Highly recommend!

As a freshmen in college, I needed a cheap haircut that looked good. When I scheduled my appointment, everyone was nice and professional. I walked in ten minutes late, apologizing, yet the lady at the front desk said she cancelled my appointment. This was a small inconvience. When my stylist came, she did not even shake my hand. She was friendly and talkative when she was washing my hair, which was pleasant. Going back to the chair, she began cutting my hair. I mentioned several times that I part my hair to the side and that I have wavy hair so she needs to be careful with the cut. Drying my hair was like getting my teeth pulled. It took her over 30 minutes to dry my hair, each time she pulled on a part of my hair, I could feel her pulling it out. There were at least five times throughout my appointment where she said «sorry» or «oops». Those are words that should not be said! Once dry, I was not happy. She did not straighten my hair, leaving it poofy from the blow dryer. I looked at the back and noticed it was not even and there were layers on one side, and none on the other. She had to call over her teacher and her teacher had to «fix» it, then the person above the teacher came over and actually fixed it. During the fixing time, my original stylist was rude and thought that she did nothing wrong.

Horrible Experience do not I repeat DO NOT go there. I went in for an Obmbre and I came out with red highlights and greenish/​silver highlights. Never once did anyone apologize or offer to fix my hair for free. They said I could come back within a week and be charged at the Phase 2 price which was I believe $ 18.00 bowl of color. I paid $ 98.00 and they made me pay when my hair was wet so I didn’t even know what it looked like. I then had to repay someone else to fix my hair. If they would have offered for me to come back in and they would fix it for FREE I would have gone but I refused to give them any more money. I called to talk to the Director Linda all she did was cut me off and say that is not what they do well I’m sorry Linda they did do that and she made it even worse I asked for Corporate info which she refused to give me

I am new to the Phoenix area, and really didn’t know where to go for a haircut and color. I decided to give the Paul Mitchell Beauty School a try. I have been there twice now and just love Stephanie. Stephanie is a phase 2 student, she is going to go far in this business! She is very good and does a great job at cutting my hair and coloring it. I hope to be able to follow her once she graduates from the school here in a couple of months!!! I would totally recommend going here for a color and haircut. Thank you Stephanie! You are going to be awesome!!!

So I’ve been here several times… it’s really hard to beat a $ 12 haircut and since I normally get something simple like a 2 inch trim or a few layers I find myself here every few months.
I came in about 5 weeks ago and had Anna (Anne?) who had super cool pink/​purple streaks in her hair. She did a fantastic job and would go back to see her (and would have given 5 stars!) but this review is about her learning leader.
I don’t remember her leader’s name, but she’s a tall brunette with a lot of curly hair. She talked very condescendingly to me and at the end of the cut I told her I wanted some face framing… and since Anna hadn’t learned how to do that yet, her learning leader did it.
Anna curled my hair so I didnt notice it until I washed and dried my hair at home. There was ZERO face framing. The leader simply took a pair of scissors to the middle of my neck line and cut perpendicular across my hair. It looks so stupid whenever I straighten it and multiple people have commented on what I did to my hair. So its been about 5 weeks and its BARELY started to grow out.
So the lesson here is that the learning leaders don’t always know what they’re doing.

Today, my oldest daughter AGAIN visited the school to take her sister for a birthday hair color… AGAIN, rude… what were we thinking… I hope they are not teaching their students these POOR customer service skills.

I had my hair done for the first time at this school. I was fortunate enough to have two students Michelle G. And Suzy S. They were absolutely the sweetest! I would follow either one anywhere. They were very professional and friendly and just an enjoyable experience with two wonderful ladies! The only reason I’m only giving 4 stars has absolutely nothing to do with them because they were more like 10 stars but because I wasn’t prepared for the salon prices I had to pay for a school. When I called it was a little misleading what the price would be and it jumped from $ 50 to $ 150 if Ii had done the recommended services. I do realize that this is Paul Mitchell though and of course it’s a high end salon. Just wished the person on the phone was a little more clear.

Came back here in May for an Ahwapuhi Wild Ginger Deep Conditioning Treatment with Missy F. and Sarah R.
As always, absolutely luxurious! That soft feeling that lasts for weeks. .. Oh yeah! My longtime stylist at Madison Avenue was asking what I had been doing to my hair. :)
I’m finding that the night staff here has a little more experience than the day staff, both in terms of what they do with your hair and their people skills, too.
Worth repeating to anyone whose time is at a premium: These are STUDENTS. You are a guest (albeit, a paying one, but still) at their SCHOOL. Please do NOT be a jackass and tell the student who’s working on your hair to speed things up, just finish or anything else of that nature. R-​U-​D-​E!
Seriously, witnessed several people around me getting services say this to students during my last visit and had to resist the urge to slap them to Kingdom Come.
If you’re in such a hurry or want something highly specific done to your hair, be willing to shell out some dough to see an Artistic Director or Master Stylist in a salon that’s not a teaching facility. Or just go to Supercuts.
Paige Kimes did a fantastic job with the treatment, chatting me up, and one of the better blowouts I’ve had done in a while.
The front desk staff has always been friendly.
In May, PM runs their 2 for $ 22 sale on Shampoo, Conditioner. .. so the Dude had me pick up some of Paul Mitchell’s Tea Tree Mint Shampoo they use at Sports Clips. What a Diva!
I will definitely continue seeing Paige. Five months overdue for some Ahwapuhi Love, so hopefully soon!

First of all, Remember people, in the title of the business name, it does state: school. Give the future professionals a chance and plus your paying a great price for the experience and services. If your coloring your hair, dont forget to bring pictures along, it really helps with what you would like as the result. Dont forget to recieve the Awapuhi Wild Ginger Treatment, your hair will love you for that! Give it a shot, even just one time and you’ll be surprised how in depth they go in your consultation. Recieving a consultaton is really important when you go and get your hair done, no matter where you go!

I would go here again, but I would not book another early morning appointment.
Pros:
–I love my cut
–It was only $ 12!
–The stylist was very nice and helpful
Cons:
–I had an 9:30 am Saturday morning appointment. The stylists didn’t come upstairs until 9:45 and my session didn’t start 10:00. With that and the long time spent cutting (because this is a student), I was there for 2 hours.
— I did not like the way that the stylist blowdried and styled my hair. I have a perm and she made it very frizzy. At first I thought I hated the cut, but after working with it myself I realize that I love it, just not the way she styled it. This was a free service though, so I’m not too upset.

Students cutting hair. Not as scary as it seems. I’ve been several times and consistently get a good a cut.
For buddha’s sake though, spend the extra few bucks and get a phase two student for a mere $ 17! I did and my cut only took a little over an hour and looked awesome! They tend to be quicker and more confident than phase ones. There are also less students in phase two, so their instructor is more readily available.
If you’ve never been, the student cutting your hair needs to be checked off by an instructor. This ensures any mistakes are corrected, but also means the wait is longer if the instructor is busy with many students at once. I’ve gotten cuts from phase one students in the past that have taken nearly three hours between their general inexperience and having to wait for an instructor.
*You can pay with card, but can only tip in cash.

After 9 days I realized the cut I received was a horrendous disaster! And the haircolor used bled off onto my pillow EVERY night since!
In a pinch I wouldn’t ever use this place for my hair ever again!
Boo!

I received a cut from one of the girls that’s been there since July 09 straight out of high school, so I was a bit skeptical.
She took me to the wash, and gave me the best scalp massage that almost put me to sleep!
I have very long, stick straight Asian hair and I’m very particular about how I want my hair to be cut. Most stylist just end up cutting the length because that is what they want, but my stylist being a student listened to me very carefully.
Overall, she did a wonderful job, and her professional on-​looker helped with any snips she missed. The price only being $ 12, with a great cut is well worth it.
I would just suggest bringing in some pictures, just in case you go in with very vague detail of how you want to look. These girls are still being trained, but all are very sweet!