Paul’s Taxi

Rude. Just rude. And I’m from the East coast! The phone jockey could use some customer service training.

I called this company for a ride to the airport, explaining that we had several bags and would need a vehicle with reasonable cargo space. Our rather unfriendly driver arrived five minutes late with a broken trunk that she explained we would be unable to use. We sent her away. The taxi she drove was also very noisy — I think I would have been concerned that it would have broken down on the ride anyway.

Paul has been my taxi of choice for my trips to and from Phoenix Sky Harbor. His drivers are friendly and prompt. Very dependable and always my first choice!

Ever since I got sick of all the big box cab companies in the Valley (that often leave you in the dust), I’ve been using Paul as often as I can. I live downtown and his company primarily services the North Valley, so it’s not always that he or his other drivers can get me a ride, but I definitely prefer it. I’ve gotten to know Art, Dominic and, of course, Paul fairly well over the past few weeks, and they are timely, their cars are really spacious (they’re Lincolns, I think? I dunno, but it feels sort of like a limo…) and most of all I enjoy the conversation. I’ve recommended them to many people and the feedback seems to be the same.

I totally agree with Jerry Z. These guys SUCK. I called on Saturday, March 1^st to arrange pickup on Monday, March 3^rd at 8:00 a.m. to go to the airport for a 10:00 a.m. flight. He took all my information and said «see you then». I was standing in my driveway with my luggage waiting to be picked up on Monday morning. At 8:10 I called him (I assume «Paul»). He claimed not to know about it, his computer had crashed and he said «I knew this would happen». I raised my voice and told him I didn’t have time to call around and find another cab. And if you knew this was going to happen, why don’t you have a freekin’ back-​up plan!!! Ever heard of pen and paper as well??? The calendar on your iPhone maybe??? He said he’d call me back in 5 minutes, which he did, to tell me that someone could be there in 25 minutes. Newsflash «Paul»…I would have missed my flight by then. When I yelled at him again, he raised his voice at ME to reiterate «that my computer crashed!» as if this were somehow MY problem. Bad attitude, horrible customer service. Don’t even think about it.

I’ve used Paul’s Taxi several times and they’ve never disappointed me. His prices are reasonable and he gets you where you need to be on time.

We used Pauls taxi to get my family back and forth from the airport, when we went on vacation. We left very early in the morning. The driver was on time, car was clean.
We called for a taxi when we landed back in Phoenix at 12 am. Got our bags, and there was Paul at the curb to pick us up.
Excellent service, will use again.

These guys aren’t to be trusted. They lie and leave you in the lurch. I called and asked for a taxi. I was told that one would be there in 20 minutes. 17 minutes later I get a call from the driver saying his GPS tells him he’s 25 minutes out. When I ask if there’s a closer driver that can be dispatched he says no and he’s calling so I can make an informed decision. When I say sure come but that they will pay for it by the quality of the review the driver hung on me and no showed. Leaving me with no driver and no time to get another ride. If a brick and mortar company did this it would be considered bait and switch. Do not use or trust this company in any way!

These guys are great! A small outfit that is dependable and helpful. We, my two In-​Laws and me, had a hell of a time. Groceries, luggage, wheelchair and the staff was helpful and professional. We used them three different times over two days and they did a great job. The owner Paul, Dominic, and John were all helpful and friendly. If you ask for it, the owner Paul will tell you whats wrong with the government, but he is not overbearing, just sociable.

My boyfriend and I were trying to figure out a way to get to the airport recently when none of our friends could take us. We thought about walking 8 blocks to the lightrail station and taking the free shuttle but then decided we were way too lazy and went searching for cab companies. Some companies we saw charged an airport surcharge which would have easily doubled our tab. We found Paul’s online and gave them a call. We asked for a cab in 30 minutes and that’s exactly what we got. Not bad for a 3 car company! When the driver dropped us off he gave us his card and told us to call him if we needed a ride back. We gave him a day’s notice as requested and he was waiting in the parking garage after we got off the elevator! Definitely a company I will be using again.