Peppertree Family Practice Center of St Joseph

I’ve been a patient here for ten plus years. Their front desk has been consistently horrible across that time.
My favorite story was last year, in the waiting room for more than an hour past my appt. When they commented my blood pressure was high, I quickly informed them it’s stressful arriving early and waiting more than an hour for a scheduled appt. I expressed my frustration openly.
The response from Dr. Pena? «You seem to have anger management issues and may want to consider going on blood pressure medicine.» It made me laugh out loud. I’ve told that story a dozen times. It’s so silly it’s funny.

I wish I could give it 0 stars. The doctors are great and I really don’t mind a student being in the office. Clean on the inside.
Unfortunately the staff is not so great. No return calls, orders for procedures sent incorrectly or not at all. Not a fan of the whole «we will call you about your test results if they’re bad» they mail them to you if nothing is wrong. I’d much rather have someone call me to be honest. Back office needs to make a lot of changes because it’s a mess.
I knew seeing the couple circling the parking lot smoking meth next door was a bad sign…

This place is medical malpractice waiting to happen. I tried to use them as my primary care physician for the last year. I could never get my test results, was prescribed inadequate, inaccurate or the wrong meds.
Trying to call to rectify mistakes gets you hold for at least 10 minutes if not transferred to a non-​existent voicemail box.
Too many patients, too few trained medical professionals, too much training of med students and too much documenting stuff on the computer – all at the expense of the patient. They simply do not listen to the patient, don’t have enough time and are continually triaging medical dramas.
After giving them two chances to make right following mega screw ups, I am done. You’d be better treated by any urgent care facility or your local ER.

I’m not one to post bad reviews but this doctor’s office has disappointed me on multiple occasions. From not sending my lab work (took 3 attempts to get done), primary doctor being unavailable, unsupervised children running around, rude evening receptionist, misdiagnose on my treatment, and appointment delays. I’ve been going here for a few years and was content with the services but recently, this office’s quality of customer service has gone down and has forced me reconsider new doctors office. This office has enjoyed taking my money for too long and I believe has committed to taking on too many appointments per day and horrible time management.
However, 95% of the nurses have always been friendly, considerable, and apologized for the long delays.

I called and made sure that I have an appointment, as well as my medical records needed to be requested, I come in find out that my medical records from previous doctor where not requested, I sat in the clinic for 2 hours saw the doctor for 10 min, she didn’t listen to anything I was saying and flat out told me that because I am 21 I don’t have ADHD and I have anxiety instead wtf? I also needed a new birth control shot that was never addressed… even when I mentioned I needed birth control several times, when I mentioned it again they told me they already had my discharge paper so I guess I am just gonna get prego! Ugh

Called one day, had an appointment the next. It was explained this was a facility for training interns. I assume the U of A. I am OK with that. They gave me a gate code so I’d have a parking spot. I performed the usual health history & intake routine. I was treated well, taken quickly to a «Yellow Team» appointment room.
This was an appointment for a physical exam. A nurse took my vitals, did sight and hearing tests, adding my results to a computer system that was not behaving well. Whenever I step to a service counter, the computers go to strange inner places. I am mostly patient with computers but think anyone wanting a Singularity Chip implanted in their brain does not really work with computers realistically.
The doctor was thorough and friendly. I was offered prescription refills. I don’t need them from this facility. I was told there are extended hours here, same-​day and weekend appointments to save emergency room visits.
I’ll continue using the services of Peppertree Family Practice.

Horrible doctors office they make you wait forever staff rude my doctor’s semi-​nice I wasn’t able to see her on one appointment they assigned me to a different doctor for that one appointment and this guy was a jerk did everything including call me a drug seeker and accuse me of sallying my prescription drugs on on the street just because I am Hispanic I suffer from depression panic attacks and anxiety attacks and he accused me of selling my anxiety medicine on the street telling me they have to street value that is the reason why I ask for so much of my medication I need my medicine to help me with my anxiety and panic attacks & then says he won’t give me any more. Prescriptions than has the nerve to ask me why do I look so down so I tell him I suffer from depression that’s why & my grandmother died that morning what kind of place is this ! Does anyone know if I can I sue them for those types of accusations isn’t that like a racist thing or something.

I have had great doctors here, knowing first hand that yes they are resident Dr. that’s no problem, only when they have to do the hospital rounds and its hard to get a appointment with them, when they do leave to do their own practice, They have sent me a letter saying they are leaving and who they recommend to see. Yes it can be frustrating having that paitent Dr relationship that will only last a year, but I solved all that by asking if there is a Dr who is going to stay with PepperTree, and found one, and saw her regularly.
People are complaining on here, but you have to work too, ASK questions, is my Dr a new resident which would mean they will be working at PepperTree for a year or have they been here a few months so that means I only get to see them a few months.
When I first started going I didn’t know, but then I ASKED questions and now I have a regular Dr who IS NOT going to have to do hospital rounds and is going to leave in a year. Just like everything else you have to do, if in doubt ask questions

Physicians assigned to this clinic are generally medical students that haven’t graduated yet. So their medical knowledge and experience is very limited. In my particular case, my MD completed his medical schooling in the Carribean. I saw a 2^nd physician one day when my regular physician could not see me. She was even worse and was clearly not educated or prepared to discuss what needed to be discussed from a medical standpoint.
I was receiveing injections that I could have done at home myself, but my physician would not authorize this. So this ended up costing me about $ 50 a month what with the medicine and the nursing visit (and this was after insurance). Plus I had to go into the clinic every month, taking time off from work.
After going to the clinic for nearly a year, I called one day to schedule an appointment to see my physician and was told he had graduated and was no longer at this clinic. My doctor never even bothered to tell me he was leaving nor transition my case to another doctor at the clinic. Very unprofessional.
On one visit, they just left me waiting in the lobby for nearly an hour before they called me back to see the nurse. However, during this time I saw many people go in and out and some that were there after me. I also noticed some of the nursing staff huddled together joking and laughing it up, while patients waited outside to be seen.
And don’t even get me started on the goons that they refer to as security at this place. I was verbally assaulted by one of them when I went in one day for my monthly visit. And have been made to feel uncomfortable by other guards on other occassions.
After a year, I just had enough and will find a new clinic.

This place is horrible. I waited an hour and a half after my appointment. My doctor prescribed me the incorrect meds. I tried for 3 weeks to get them fixed. I called, left messages, waited forever on hold. They said they would correct the problem, but did not. Then I just waited on hold but I work so I had to just give up. One night I almost ended up in the ER, so I called their after hours and they doctor there said they didn’t know the answer to my questions and couldn’t help me. Another time when I did get an answer, they didn’t know what to prescribe me! And now, I got the bill and it’s not due for awhile but I’m constantly getting called and harrassed for the payment as if I am overdue and never pay my medical bills. I have perfect credit, my bill is not even DUE but they call rudely demanding I pay on the spot. What the heck? This is the wost experience I ever had. And, I had to give up and go find another doctor to get the help I needed because this facility was so horrible I couldn’t continue with them.