PetSmart

I’m upset I can’t give less than one stars. I took my puppy in to get her nails trimmed. I took her in the first time two weeks ago and was in the system already. Upon entering I was immediately asked if I had her rabies certificate (before asking for my phone number to clearly see I had just been in) and then was promptly grilled by another of the associates about how old she was and where she came from. I explained that I didn’t have the certificate but she has the tag (being a new dog owner, I assumed that that would be good enough) and was immediately rejected and given 1 009 843 excuses why they couldn’t do it. I understand policies and if it were explained that way I wouldn’t have been irritated but it came off as that petsmart had hired three of the LAZIEST groomers in the history of employment. I will still shop at this store but not for their grooming services.

This was probably the nicest PetSamrt in Phoenix. The store was clean, the sells were great, but most important the Customer Service was World Class. We were greeted when we first entered the store. Anthony Hagen the assistant manager was very kind in answering all of our questions and concerns. He also walked around with us directing us to the best looking fish tanks. He was kind in conversation while loading up our brand new tank and gave some very helpful advise. Not only with assisting us I noticed his pleasant helpful behavior with other customers and his employees. The petsmart on baseline has world class customer service.
We will definitely be returning and will definitely recommend this store to friends and family.
Thanks Anthony!

I’ve been buying our food and taking our dogs for grooming here for years. That may very well change now.
We recently adopted a 7 year old dog and called this store to find out if we needed an appointment to have his nails trimmed. I was told we just needed to provide proof he was current on his rabies shot and no appointment was necessary. We brought him in a little before 7pm and found two groomers «very busy» with their heads buried in their cell phones. Meanwhile I could not help notice several tables and the floor of the grooming area covered in various colors of dog hair. We explained we just needed to have his nails trimmed but were told they needed documentation that ALL shots/​vaccinations are current. I shared that was not what I was told on the phone but to no avail. We explained we had his medical record from the rescue which included a complete list showing the dates of each vaccine that was given. The girl told us that was not sufficient and it had to be some type of certificate provided for each shot.
My suggestion for this business would be to train the staff to be knowledgeable and consistent about explaining what is required to have services performed. I can certainly understand requiring vaccinations on all animals, but «proof» can be provided in many forms.
We drove directly from the store to our veterinary office about 20 minutes away and they were happy to trim his nails in a matter of minutes. By the way, they were given the same «medical record info» that we were referring to. It certainly would’ve been much more convenient to have had it done it at the store but we know now to simply go to our vets and pay almost double for nail trimming.

Transferred in from Ohio where we got excellent service. Picked the Banfield on 24^th street and baseline because of close proximity to my home however that proved to be a mistake.
I requested my dogs nail be clipped, who better to do it then the vet?
When I scheduled his check up I stated I wanted his nails clipped.
When I received appointment confirmation call I again said I wanted his nails clipped.
When I dropped him off I filled out a piece of paper and wrote to clip his nails and told the receptionist.
Was called to pick him up and when I got there I didn’t see on his paperwork if his nails were clipped. I asked, I was told «oh I’m not sure». What???
Terrible service. Turns out they didn’t clip his nails. I’ll be transferring to another vet.

I come here often, late evening or during the weekend. I’m glad there’s one in the neighborhood. It’s not the best, but it’s convenient. There’s a consistent turnover of staff. The young people they hire don’t care much for their job, but they’re friendly and helpful enough.
The place is organized and clean. When I really need something I go to a PetSmart waaaaay over in Tempe.

The grooming service can take quite a few hours but always friendly service and happy with the end results.

The store itself is just fine, but the five stars are really for Jaimie, the wonder groomer. My cat, Charlotte, is a hot mess in the fur department and simply must be professionally groomed. I had gone to three other groomers before finding Jaimie. One was great, but never responded to voicemails for appointments. The other two overcharged and clipped one of Charlotte’s nipples. Jaimie listened to my concerns as well as what I have noticed about Charlotte’s likes and dislikes regarding her fur-​cut. She takes her time, giving pets a break when needed. She will also trim nails and check ears, as well as let you know if she notices anything unusual on the skin. Jaimie makes sure that her customers are satisfied, takes notes on the particulars of each pet’s needs, and even calls to follow up. Charlotte and I have both loved her cuts and the genuine care from Jaimie.
There are not a ton of groomers in the Valley that take care of cats, and from my experience, even fewer who do it well. Jaimie is a major exception, and if she were ever to leave Petsmart, we would follow her.

We took our Yorkie to get groomed & we added the Top Dog package. We picked him up he looked good. His teeth and breath were no different than when I brought him in. He did not have a the Holiday sent on him and he didn’t have a bandana. I was told that all the managers we off because, it was the weekend after Thanksgiving. I’m not sure if I will go back or not for almost 70.00 I think I can get better service from some other groomer.

We always take our dog here as opposed to Petco. We live the same distance from each and we tried the other a couple times before but we always just choose to go to Petsmart. We also prefer this location to the others in the valley.
This location has a very friendly and helpful staff. You can grab anyone and ask them where something is and they will show you. They also are all pet owners and have their own advice and contributions which I really appreciate. Our dog has graduated from two training rounds which have given him really good basics.
They often have stuff on sale or at a good price. They have many different choices for the same thing so you aren’t stuck with only one brand. Even the Banfield people, who are not technically employees, are nice. They let us weigh are giant whenever we bring him in. (150lbs so far).
Our favorite part of going here is going to the grooming salon. Since he was old enough our dog has been bathed here. This really solidified our love of this place. On the next visit following the first grooming session we had stopped by to get some treats. Our dog just dragged us from the front of the store all the way to the grooming department because he really truly loved his groomer! Now he is a «request dog» and we will wait til Jamie is back from whatever pto she is on or training she is completing in order to have her groom him. He is short haired and isn’t extremely difficult to groom, but it means all the difference in the world to us that he loves his groomer. Even though she has told us her peers are equally awesome, we try to get her when she has time or just wait until she’s available. We feel completely comfortable with her and stop by just to say hi whenever we see her working.
We give it 5 stars because it is Saathi approved!
The only improvement I can suggest is that it doesn’t have a Petshotel. I would feel more comfortable putting him up there rather than the Scottsdale location simply because we see the employees so often, we are much more familiar with them, they are all warm and welcoming, and it’s like home turf for our pup. Not that the Scottsdale location is bad, but it’s pretty far for us so we don’t go there for any other reason.

I can always find what I need here. The store carries a wide assortment of toys that Hank likes, as well as rawhide and other doggie treats. The staff is always helpful, and Hank seems to like it here
They always give him a treat when we bring him in. The prices are a little on the high side, in my opinion. The only negative for me is the Banfield Hospital, it is a rip off. You pay the month fee, and still have to come out of pocket when you bring pooch or kitty to them. Oh, and you can’t cancel until the END of the contract…

Great staff

Amazing no reviews about this place considering it’s been there a while now. I have 3, small ponds. Largest is around 400 gallons, smallest is about 130 gallons. I go in there during late spring and summer and get fish. Koi, goldfish and yes, mollies seem to do well in ponds as well. I just wait until they have a sale on them, which usually means a great price. I like taking one of my Great Danes in there since they allow leashed, vaccinated pets. Stuff for my ponds is about all I get in there. I don’t buy much of anything for dogs because their prices are just too much more than prices I can find elsewhere. But, it’s a cool place to walk around and look at all the stuff and make a wishlist and maybe go on Ebay or visit Walmart (umm, well maybe not) or somewhere and see if you can find something at a bit more reasonale price.
Cool employees, really don’t have a problem with the place excepting the prices.