Pointe Hilton Squaw Peak Resort

Nice hotel. The courtyard is cool with a huge fountain pool and hot tub. The small water park is a great hang out especially if you have kids.
Now the rooms are a bit dated and worn. Need some remodeling I think. The staff is nice and helpful
Don’t eat at the pool. Overpriced and not very good
I gave this 4 stars for the beautiful courtyard and the water park

This is a 3.5. The staff here is delightful. Helpful, prompt, and friendly. Anything I needed, they either got it or directed me. However, that being said for the price the hotel is a little run down. Not dilapidated, but worn and ready for a revamp. The rooms aren’t as spacious as they should be, but the tvs were nice asks I live the coffee bean and tea leaf coffee/​tea they have in room as well as the shampoos and soaps. Beds are comfy.
The polls are plenty, however we were there whole it was really cold out and the hot tubs were just a sad situation. A hot tub should be warm enough where I don’t have goosebumps while I sit in it. I should also have enough residual heat to get me back to my room without totally getting hypothermia. I kept waiting for it to get warmer, but as soon as it seemed to start that direction the keys would shoot in ice cold water. Nice when it’s 43 degrees outside.
Would I stay here again? Meh. If the rates were less. For the same price there are nicer places around. Did we have a bad experience? No. It was pleasant and worked. It also sucks that the on property restaurants are horrible, so that added to the negative part of things.

We stayed here while attending an event in Phoenix spending five days and four nights here. We have visited the property previously about five years. I am a huge Hilton fan and a diamond member so I stay at a lot of different properties around the country. There were both pluses and real opportunities during this trip. FYI this is family resort an loud!
King Suite Room Very Dated
The resort has many amenities but just understand it is a very dated property and in need of serious updating. The décor, furniture, walls, furniture, etc is old, dented up, and used hard. The desk had chunks of wood chipped out of it all around, the fridge was horrible and did not work right, the counter area the wood was old and scratched up as was the dressers and sink area. We stayed in a king suite during our visit which is a king bedroom, vanity area, bathroom, and small living room with a chair, couch, and desk.
Hard Bed
The bed was ok had the usual puffy topper mattress and down comforter. It was a little hard through even with the puffy top compared to other properties I have been too.
Small Bathroom
The bathroom is a little small and the toilet is made for a three year old. It is SUPER small and is so close to the wall you have to almost sit sideways.
Sulfur Water
The water has a strong sulfur smell which tells me they either have no water filtration system in the building or it is in need of serious service. The water is also VERY hard so bring PLENTY of moisturizing lotion you will need it.
General Property
The building themselves have many different signs of aging and needs a refresh. Everything from the paint, wall conditions, ice machines, elevator interior, lighting, etc. The front lobby looks nice and well design but it changes as you get into the property. Property can be confusing so get a map. Don’t try and use the Hilton keyless entry you will struggle to find the room. I even asked two maintenance guys neither could tell me.
Customer Service
I checked-​in through the Hilton app and had also requested certain amenities be added to the room which is part of the check in. We needed extra pillows and towels. They were not in the room upon check in. I called down immediately and was assured they would be right up and never came. We went to get food and stopped at the front desk and requested a third time and never showed up. Several hours later I called down again and finally got them delivered after 7 hours and 5 phone calls. This was not a good way to start a vacation style visit.
I had trouble finding the ice machine as there is nothing in the room telling you were they are. I called the concierge and she told me I had to walk all the way to the main building and use the ones there. This was not acceptable and she offered to have ice sent up to use which was great and we appreciated. However, we learned the next day there were ice machines in our building. It’s pretty said when the concierge of the resort does not know the most basic amenities of the property. I am happy she was friendly and offered a solution but serious training needed.
There is a guy at the front named Manny who is friendly and very knowledgeable about the local area.
The GM of the property left a VM with his recommended things to do in the area which is helpful for someone new to the area.
Restaurants
The food on the property at Rico’s is HORRIBLE I wrote a separate review for that place. I was surprised when I told the front desk how bad it was they did not offer to make it right or waive the cost. Hilton has a satisfaction guarantee for your stay if you don’t like it they will make it right or you don’t pay and that failed here. Diamond members do not get free breakfast here they are given $ 10 coupons to use at Rico’s or the pool bar area or the store at the main building. Even with the coupons I would not eat there. BTW don’t get tricked into ordering room service. The room service is from Rico’s as well but it does not tell you that on the menu.
The young man at the pool bar area was in need of serious customer service training. When I went too the seating area to work on my laptop while my wife swam he asked what I needed. When I asked for water and a soda and I would get food in a little bit. He asked how I was going to pay for it. Very rude way of asking someone that question. Then I said I was going to just put it on my room and also showed him my $ 10 voucher. He seemed annoyed about the voucher. He told me I needed to give him a credit card even if I was putting on my room. They would put it on my room after I closed my tab. He then told me the voucher was more than the drinks and I would not get anything back. I just left and told the front desk the next day.
Pool
The resort pool is entertaining and the general store there is nice with snacks, Starbucks, ice cream, and other items. The lazy river was enjoyable and the waters in the pool are heated some so it’s comfortable even if the weather is a little cool.

Intro:
For my 40^th birthday, my wife, 6 year old son, and I booked a stay. Never had been — but saw it was ranked pretty high as far as Hilton family resorts, so we gave it a shot.
Staff:
Staff was incredible. Joe and Cory at the front desk were very accommodating. At first, we booked a poolside 2 bedroom suite. Cory offered a complimentary Diamond upgrade to a Cansita. We took it, but ultimately switched back to the 2 bedroom suite. We liked being in a more energetic part of the resort. The Cansita is much larger and more secluded. Joe and Cory provided plenty of options.
WaterPark:
Awesome. The park is very clean and family friendly. Even though there’s one water slide and a lazy river in addition to several pools, we spent two full days here. Waterpark food was pretty good and not too overly priced. Skip the Pointe Punch — wasn’t worth the $ 12. Beer buckets are a good value. The WaterPark is kept up very nicely.
Room:
Pool side suite was very clean and quiet. Nothing too special. But then again, you’re in the wrong hotel if you’re spending too much time in your room!
Onsite Restaurants:
This is the reason I gave this a 4 star instead of 5 star. Even though it was a weekend in September with temps over 100, there were very limited onsite restaurants choices. Hole in the Wall was closed the entire time (even Saturday night) — it’s just seasonal. Rico’s was a 0.25 mile walk from our room. When we got there, wasn’t impressed with the menu so we left. There was no other onsite bar /​restaurant opened past 5pm on a Friday or Saturday night. Shocking. We were told it was «off season» but it’s still Saturday night at a hotel. Something needs to be open. Even the poolside bar /​cantina closed at 5pm.
So, we ventured offsite both nights we were there. The hotel provided free transportation in their golf carts to Aunt Chalida’s. Spectacular Mexican food. It was so good, we ate there both nights. Ask for Manny — great waiter.
Conclusion:
We’re coming back. As far as a Hilton Family Resort, this was the perfect place for my wife and 6 year old son. Thanks for a great memory, Pointe Hilton!

Overall, a pretty decent resort. Not the best or most glam, but nice and a great value.
Staff was very friendly!
Our room was clean and spacious. It wasn’t the most modern and updated room, but pretty nice had everything we needed. I liked how the bathroom was in between the bedroom and living area, to provide a little sound barrier between the rooms while we slept.
Very conveniently located right off the freeway.
The pool area of the resort is what brought us to the property and it was overall very good! A huge pool with wading area at one end, volleyball net mid-​way, and rock waterfalls to swim through and under at the other end. My boys loved this! A water slide, kiddie pool (that was too warm when we visited in mid-​August), another more low-​key pool for swimming, and lazy river were great additional areas to enjoy. The lazy river was maybe the laziest I have ever been in — a little too lazy and slow. Wish there was just a little more push. And one evening, they had it closed because there was broken glass, but there were no posted signs (we heard via word of mouth) and we saw no one cleaning it up either.
Plenty of (non-​covered) parking.

Let me preface this with that I would give them 5 stars if the rooms had upgraded amenities (flat screen tv., fridge in room (suite have them studio’s don’t)). But the service here is awesome! I came to the front desk, told them the price I saw online so he told me to book it through that because he couldn’t do anything cheaper. They let us check in early (noon) stay late (until 4) and when I saw our room was kind of small (the studios are small) upgraded me to a double queen suite for free because there were no king suite available. All of the staff was very courteous. The beds are very nice, and the linens are chic as well. very clean looking. There are pools all over the place, you don’t have to roam long to get to a pool or jacuzzi. :-) I will definitely come here again, I just hope they add nice flat screens, we watched the playoff game and it would have been so much better on a flat screen (oh and the suite is very big, huge step up from the studio!)