Pointe Hilton Tapatio Cliffs Resort

I got married at the different pointe of view, the wedding and staff were amazing.
I had a block of 10 rooms for the resort at the pointe Hilton tapatio cliffs. from Friday to sunday. For the record, I’m not usually one to complain, I usually review great service.
On Friday June 3 my maid of honor and her fiancé tried checking in, and the gentleman at the counter could not find the reservation for the room block and went through a big hassle.
So I, the bride. came back with them and my parents that night with the email from Sales about the room blocks.
I asked to talk to a manager, and RESH came out all defensive from the very first moment. I wasn’t angry, but she sure made me become. She kept cutting me off, short and rude with her words, assumed she knew what I was going to say before I said it. My maid of honor asked if she could be moved next to my room because she is the made of honor, and she answered «u are on a do not move» reservation, which after discussion she finally agreed, but was not willing to help with anything.
Then I asked if there was anyway that the next day, my friends who are arriving from another country can check in around noon instead of 4, or check in a bit earlier, and she said «no, all our rooms are completely booked tonight so by time they start to clean the rooms it’ll be at least 2:00 and that’s not guaranteed. I understood that, except, she then said «unless u want to pay for an additional night tonight so it guarantees them a room». My friend then caught her on a lie and said «but I thought u just said that your rooms were completely booked for the night, so how can I pay for an additional night? besides the fact that why would I pay that much if they are not even there yet? she continued to be rude, and short and argumentative, and my mother tried to calm the situation down by saying «thank you so much, I appreciate it, just understand that the girls the next day are flying 16 hours»… RESH responds to her rudely and says «yes, u already said that, anything else? and that’s when I couldn’t take her rudeness anymore and I walked away yelling at how impatient she was and rude, and why she thinks she can talk to my mom like that, and I don’t understand how she was in the position she was in with no professionalism and no customer service or compassion whatsoever. she should never be in any position involving working with customers.
All this is besides the fact that when I stayed that night in room 1164 we found a used towel above the shower, end of a roll of toilet paper which means that room wasn’t cleaned properly. or how the next day another couple checked in, and instead of a king room, they sent them to a double queen room in which the tv didn’t work and they didn’t want to complain.
The rest of the staff including housekeeping, and bell boys and shuttles were all very nice.

Went to Phoenix for a work trip and randomly choose this place off the company website when booking my travel. I was surprised to see how beautiful this resort was when I arrived! The room was a normal hotel room but they are currently upgrading this fall of 2016. I honestly didn’t mind. The room was functional and clean which to me is the most important. It was the amenities that got the five stars. There are multiple pools to choose from but the best is the Falls location. It’s about $ 25 extra a night to have access (I got it free through my company discount) but after spending the day there I would definitely always add it on. The Falls includes two pools (one family one mainly adult), an outside bar serving awesome drinks — go for the peach frozen rita — and food, and a water slide! Will definitely book here again if coming out to AZ!!!

I like to call this «the local’s resort». Where the Phoenicians go to get away for a day or the weekend. We’re a simple folk… we just need a medley of pools and drink specials to get past these rising temperatures. Tapatio it is.
This was my second «staycation» at Tapatio and it met the requirements. Is is a but sad and rundown? Yeah. Is it super quiet outside of the main pool area in the summer? Yeah. (Spend some time at the adult pool for relaxing). Is it like a motel 6 decided to add 3 pools to their lot? Yeah. Do they have drink umbrellas? Sadly, no (gotta ask at the Waldorf for those).
But, it is ridiculously cheap in the summer — or even free if you’re any sort of Hilton member with points. The Point of View restaurant is an amazing experience too, if you’re willing to part with some cash. The food, service, and views are unbeatable.

I really enjoyed staying at this hotel.
Stuff was very courteous and professional, room is nice and well taken care of. There are 6 or 7 pools, the Falls is enjoyable place as well. The bar has a nice atmosphere, courteous stuff too.
Too bad I didn’t get a chance to play golf or tennis (1 hour supposed to be complimentary btw), but I look forward to come back here and explore that part the next time.
Thank you to everyone at this hotel!

Awful wait to get in ! No parking at all.
And driveways are dangerously narrow ever turn you driving towards a pedestrian. Pools seriously overcrowded and looking murky. Looks like people rented rooms to invite all there family/​families to go swimming. Most plates where that of Arizona Residents and if that’s how your leaving places in your own state that’s pretty sad. There were Loud drunk people all over the place. Booze cans, bottles and trash all over the resort. No extra toilet paper in room just the already used ones from guest before. Seriously the worst place to stay ever.

This place doesn’t even deserve one star… we came here for a staycation and showed up around 12pm to use the pool area while we waited for our room. The ONLY nice employees were the front desk and the pool boys. When we got to the pool area we had bags with snapples and snacks for the toddler we had with us. One of us even had a coffee from Starbucks bought from the lobby. We were told we couldn’t bring ANYTHING in. Made us throw away the coffee and they had to hold our beach bags up front until the room was ready. When we finally got into our room everything was going fine for a couple of hours. We went to dinner and came back to a giant cockroach in our room! We asked for a late checkout and they told us they could not accommodate any late checkout requests at this time. The next day at the pool everyone was bringing in their coffees and the people at the pool check in weren’t even checking bags today. Talk about inconsistency! We were told 3 different times on when the bar opens. Just throughly not satisfied with this staycation. Pick somewhere else!!!

My family and I did an Easter staycation here. We had a spectacular Easter Brunch at Different Pointe of View. Albeit pricey, the buffet and view was well worth the experience. The resort is in a beautiful location but the tight hill curves and limited parking is not for everyone. The front desk was lax on explaining details of the property or charges to my card. I was charged for early arrival even after i was sent an email the day before saying early arrival wouldn’t be possible. We didn’t receive our waterfalls village wristbands which we didn’t notice until we got into the area. Taking the shuttle around the property is a must if you are on any sort of time frame or aren’t able to walk very hilly areas. On the second day we went to the adult pool and had a rather rude bartender which we found odd as we were basically the only ones there. To the credit of the Hilton, they did address my written concerns and later comped us accordingly.
Even though I’m giving this a 3 star rating, it is a place I would return.

The staff was very friendly. This was the best thing about this hotel. It is built on a cliff, and terraced so if you have difficulty walking this is not the place for you.
When we first got there we where told our room wasn’t ready but for 25 $ more we could up grade to a falls room with a view of the waterfalls. Don’t waste your time or money the view of the falls is out your door not off the balcony the view off our balcony was of the parking lot. When we got to our room no elevator our luggage had to be hauled up one floor, the room smelled old and stale we were not happy the bell person took us back and helped us find a more suitable room with a better view still rooftops but also downtown.
The food at cascades and point in thyme were similar and only fair especially considering the cost. The Cuban Rubin sandwich was most bread. Nothing was like I expected. Do not recommend this place.

To all the brides and grooms looking into this place for their venue. please read to save you from having a horrible wedding.
DO NOT HAVE YOUR WEDDING HERE
Everything on our wedding day was messed up, did not follow my floor plan that we discussed intensively a week before the wedding! While we were discussing the floor plan last minute we found out they had another event in our wedding space 3 hours before our wedding and literally found out this news ONE WEEK before our wedding when our contractors were organizing times to come in and decorate.
Yeah you asked the other party to accommodate our decorations and they said no. its not their fault-​its your (Mike Khohmer) lack of organization and selfishness over money rather then customer satisfaction.
No matter what you provide, the wedding was messed up and we trusted this resort with everything.
Had to constantly email Mike Krohmer and basically do this job because he was so lazy and unprofessional.
The guests complained about the hotel rooms and said they were not worth the price.
AVOID THIS PLACE BY ALL MEANS.
Thank you.

I don’t know where to start. First of all the overall facility is clean, modern, and well maintained. I couldn’t get over how friendly and accommodating the entire Hilton staff was during our family stay there. From Mike Ellis, to Joy Martin-​Finn (Spa Director), to the poolside staff, to the front desk and front door staff, all employees were pleasant and always checking to make sure all of our needs were taken care of. We ate at all of the restaurants on site and again, had great service. The food was top quality and fairly priced for a vacation resort. I would say that the STAFF made the trip extra enjoyable for my family. I look forward to booking the Pointe Hilton Tapatio Cliffs Resort again down the road.

They keep using the word «Resort,» i’m not sure they know what it means…
The hotel was okay, there was noting off putting or great that sway my decision to return to this hotel in general. We were in the area for a conference and decided to stay here vs the recommened conference hotel. The hotel and it’s campus is huge, maybe that means resort? They have lots of pools, maybe that means resort?
The hotel is dated, the fit and finish is declining, I suspect they’ll go through a major remodel in the near future or they’ll sell it to another chain. We did make use of the pools while we were there, I would say the best part of the stay is their location to local hiking trails. We did a moderate dificulty trail of about 8 miles when were there.
Overall, I would recommend a much cheeper hotel. There was nothing here that justified the price. Maybe if you are a golfer this might be the right hotel for you, I saw a bunch of adverts on discounted and free golf stuff, but I just generally ignored it.

This is listed (on Hotwire, anyway) as a 4 star resort. I would personally give it 3.5 stars. Room was clean enough but it looked only partially updated with the living room area and the bathroom area looking older. The room was clean enough though not quite as clean as some other Hitltons where I have stayed. I attributed this mostly to the age of the hotel. The one major complaint that I had about the room was that the picture on the television in the bedroom worked only intermittently.
Other guests commented about the rooms not being cleaned all day but we did not have this problem, we left at around 10:00 for breakfast and shopping and returned at around 1:00 and the room had been cleaned. This may be because of the location of our room which was closer to the main part of the hotel. We also did not have problems with our keys.
Since we had our son with us we utilized the family pool. The pool area was nice enough but the staff wasn’t very quick about turning over the lounge chairs which made it difficult to find seating. Hot tub definitely could have been cleaner. First poolside server was rude and spend more time walking around twirling his tray then attending to the guests. We switched sections (not due to the server, we wanted to get more sun) and the other server was much better. There’s a huge enclosed slide at the family pool which my son loved.
Hotel is well North of Downtown Phoenix but the freeway system in Phoenix is excellent so you can get anywhere in about 10 – 20 minutes.
All in all a decent hotel that we will probably return to when in Phoenix again.

Our room smells like mildew. You can see the black mold in the shower floor tiles and the rotted trim in the bathroom. Too bad because other than the no parking and the huge walk to our room it’s nice here. The pool is pretty and the view is spectacular.

Our whole baseball team from Colorado stayed here for a baseball tournament over spring break. The hotel was located central to all the fields we played on. 16 – 38 mins travel time. The boys loved the pools, basketball court and large property to roam around. Parents loved the adult pool, the main pool and the family pool that we ordered pizza and take out food for team dinners. The rooms are suites so made it perfect to have separate living area.
The only complaints are room keys seemed to be a problem for each family. They need to figure out a better system to keep keys working for consecutive reservations. The house cleaning staff is crabby and on some days when we left at 7AM to return at 3:00, our room was still not done. The shower didn’t drain but wasn’t horrible. Do not go to onsite spa for a pedicure!!! Overpriced and worst pedicure ever!
Food was good at restaurant and bar. We loved the nachos and churros. Starbucks in main lobby is small and very busy in the AM.
Overall we enjoyed our week long stay here and would come back.

Pretty nice place but the RESORT FEE is a total crock! And then they charge tax on the resort fee. Great, a markup on a total scam fee.
You can let your maids know they’re not getting a $ 20 tip, it has been reallocated per the resort fee.
Also one of your bartenders at the pool was a total wench to my wife. She said she couldn’t serve her without ID. The person checking people in sells your crappy in house charge card as a reason to not have to carry your whole wallet around. So, why should my wife have to carry her ID?
Again, your resort fee is a scam.

Stayed here for two nights in a room close to the front desk with more than enough parking. Only spent time in the room to sleep — otherwise we were down at the pools, which are pretty awesome if you have kids. She loved the waterfalls and slides.
Only ate at the hotel once at the poolside bar, and it was standard fare. We also ate at the restaurant on the bottom right where they have the breakfast buffet, and that buffet was excellent. I noticed a lot of reviewers found bugs and had a lot of issues with pests and parking. We did not find any pests in our room, which was clean, and we didn’t have parking issues. However, we had to drop some of our friends off in other rooms and as we drove around, I remember thinking about what a strange property this was and how I absolutely would not want to stay in any of the buildings up the big hill. Nothing about that area of the resort looked to be convenient.

My company held a sales meeting here– I was here for four nights.
The property is sprawling. They have vans to take you around, but they’re not always available and my room was in the back, which meant going up/​down two hills whenever I wanted to go anywhere. I even carried my luggage up these two hills at check-​in, because there were something like 40 of us checking in at once and I figured it was better than waiting. The rooms in the back are a long hike from the main part of the resort — I wore sneakers every day rather than the heels I had packed. The layout of the buildings themselves is odd… our CEO likened it to M.C. Escher’s «Relativity», that painting with all the staircases going around. And yes, there’s even a staircase to nowhere behind the lobby, just off the pool. I asked about it and was told it went into the lobby before the Starbucks was put in, and that blocked off what used to be an entrance. To get to meeting rooms in one building, I had to take stairs to 2 and then an elevator to 3, as I couldn’t find the stairs from 2 to 3. The rooms have exterior corridor entrances, and the lighting’s not the greatest either (but the property feels safe). My room had two queen beds and one blocked the doorway. Layout is probably better in a king room. Furnishings were decent, I think some rooms have been updated, and beds were comfortable with lots of pillows.
The pools looked nice, though it was too cold for us to do anything other than have an impromptu poolside meeting at one point. Food service was okay — desserts were good but some of the fish and chicken items fell flat. Property was very clean overall and all of the meetings/​meals seemed to be set up efficiently.
The property is ideally situated for exploring the Phoenix Mountain Preserve trails, with Shaw Butte off to one side and a connector trail to Lookout Mountain to the right. They are not particularly strenuous trails for hiking, and the mountain bikers I saw on them looked like they were having a lot of fun so they seem great for biking.

Mehhh, more cons than pros for sure. DEF NOT a good business conference venue. Lots of steep hills and lots of walking/​hiking as the property is very spread out and not ok for anything other than athletic shoes. The room was dated and not styled very well… mustard yellow walls and mismatched furniture… just odd and not modern. The couch was ripped and had stuffing showing and just overall kinda dark and not fresh. The sheets were dingey too and the beds were too soft and not luxurious. The bed (s) in the bedroom actually block the doorway and the TV is small, while the TV in the living room was bigger… business ppl usually watch TV at night, in bed, makes more sense to put the big TV in the bedroom for movies, etc. Couldn’t adjust the temp at all in my room and was freezing in Phoenix ;(Boo! If you want ice/snacks/soda…get it BEFORE you go to your room cuz it’s a haul to go back to the lobby for minor stuff.
To call. this a «resort» is kind of a stretch… the whole layout is just inconvenient and might be great for a short casual golf getaway… but not an exec Business Conf.

The pros:
The staff, all were pleasant and friendly.
The food, everything we ordered was tasty, prices were average for a resort.
Cleanliness, our room was above average clean.
The cons:
The parking. There is only one word to describe it! Ridiculous.
The amenities, pool was overcrowded and they charge you to use it. The ice machine on our floor didn’t work the 3 days we were there and the machines are only on every other floor.
Housekeeping; even though our room was clean when we arrived we asked to not have the room cleaned only to have fresh towels during our stay. while we were at dinner… dinner someone entered our room and made the beds.
Dining choices. Really only the Cascades Café is geared towards families.
Our stay was enjoyable enough, but with all the hidden charges, the hassle of parking and getting around (they do offer shuttle, but again more tip money) and the limited dining choices we probably won’t return. Unless you want to stay at the resort nothing is within walking distance and with a young child we were pretty much prisoners in our room after dark.

I don’t know what everyone leaving bad reviews is complaining about. My family of four stayed here for only one night this week and I wish we would have stayed longer instead of moving to a dump in Flagstaff to be closer to the Grand Canyon.
We arrived at the resort at 3pm, an hour before checkin, and our room was ready. Thank God since we had been on the road since 6:30am. I was totally impressed with how nice and clean our suite was. My 10 year old daughter loved her queen bed and my son (2 years old,) slept comfortably in a pack-​n-​play (what you get when you request a crib.) I personally slept like a baby. Seriously, I haven’t had that good of a nights sleep in a very long time.
The Falls were well maintained and the water slide was an added bonus. My daughter went down it at least 10 times. I ordered the Mango Tango from Cascades Café and I wasn’t disappointed. Every employee we interacted with was very pleasant; including the gals working at the pool entrance.
Parking is a little odd here, but c’mon. Are you really going to let something like parking damper your vacation? I don’t mind walking a couple minutes from my car so I have no complaints.
I did have one snafu regarding the nightly rate of our room, but one quick phone call and it was resolved.
My husband and I have decided to make this an annual vacation with our kids and we can’t wait to come back and stay again. Definitely for more than one night!

Nous sommes resté dans cet hotel près d’une semaine. Le terrain sur lequel il se trouve est très vaste et il y a largement de quoi se promener. La piscine est immense, les chambres sont jolies et assez typique de la région tout en étant propre.
Mais ce qui m’a le plus marqué dans cet hotel… C’est le petit déjeuner délicieux, je donnerais tout pour y retourner !!