Residence Inn Phoenix Desert View At Mayo Clinic

Rooms are spacious and staff was friendly. Stayed here for 5 days last month and planned on staying again, but they jacked the prices up even after quoting us… the refused to honor the price they quoted so we stayed somewhere else just as nice for way less.

I was w a good sized group of families for a soccer tournament at Reach 11. The hotel was accommodating even to allege kids. Every floor has a lounge that the kids could hang in without disturbing other guests. Lots of room to gather together. Rooms are a nice size and clean.

If I could give ½ stars, this would be a 4.5 star review.
It is a very nice Residence Inn on the Mayo Hospital campus in Phoenix, AZ. I stayed here for 19 days because my spouse was having surgery at Mayo and we stayed here for the pre-​op testing and post-​op recovery.
The rooms are well sized with a sitting area, full, but small kitchen, with microwave, stove, full sized refrigerator, and dishwaster.
The breakfast that comes with the room every morning was generous and plentiful albeit a little bit repetitive after 19 days. There’s scrambled eggs, sausage, and potatoes for the hot dishes as well as an assortment of cold items and juice and coffee. Occasionally there would be biscuits and gravy and for 2 out of the 19 days there was corned beef hash.
My only criticism of the place and hence not a five star rating is the hotel’s propensity to book large groups of high school sports teams into the property on the weekends. Even though the hotel is well sound proofed, no amount of sound proofing can handle rambunctious high school kids having parties and running up and down the halls late at night.

I picked this property because I did not want to stay at any of the resort hotels in Scottsdale; on this trip I wasn’t looking for pools with water slides, resort fees, valet parking, but a clean quiet room with a fridge, microwave and easy parking. The design of the room is brilliant; who ever came up with the floor plan maximized the square feet to be functional and feel spacious. I paid $ 269 for the room 522 in March. This is not the total cost of the rooms. They add on taxes and fees to that basic room rate; Occupancy sales tax: $ 5.38; State Occupancy Tax: $ 19.56; and City Tax; $ 8.07 per night per room. Here are the good things about my stay: Quick check in, plenty of free parking, 2 elevators for a 6 story property, nice pool and firepit, plenty of comfy seating in the lobby area, some are nooks for extra privacy, friendly staff, room stocked with most items needed for your stay. Here are the things I think they can improve. They have a market pantry which is nice but for a beer and a bag of single serve chips it was $ 10 plus tax. Whatever profit they make by charging so much they lose customer satisfaction since it is such a blatant rip off for people they spend so much money marketing to make them feel like «valued guests», And, then on top of that when i made the purchase the woman at the desk told me the opener for the bottle was in the room. I returned to the room, changed into night clothes and then when I looked for the opener it was not there. So after paying a lot for the snack I had to change my clothes again and then wait my turn at the front desk to ask for an opener; I had called but no one answered the phone. I think robes should be provided in the room for guests to use; bathrobes are bulky to pack and most hotels in this price range have them for the guests to use. I was woken up at 3:18 am by shouting and yelling in the room next to mine. Security did come… but the noise did not stop until almost 5:00 am. Unruly guests come with the business and hotels should be effective in either quieting the disturbance or calling the police to do the job. Instead I was unable to get a full night of sleep because of the fighting guests who were allowed to continue to disturb other guests.

I travel often with a service dog sometimes monthly and I always stay at a Marriott Residence Inn, I am a Marriott member. This one left me a little disheartened. We arrived in Phoenix early after a 12 hour drive from Northern California. We called to see if there was any way we could check in around 4 a.m. (check in was set for 8 a.m.)I figured the room would be sitting empty since that was our check in time, in the past granted it doesn’t happen to us often they usually offer a discount rate vs letting the room sit empty for 4 hours better to make something vs nothing at all that is just smart business. We were told it was policy that we had to pay a FULL nights stay for the 4 hours. I refused to do that. I thought it was ridiculous. I asked can I still check in at 8 the desk attendant said yes, my response was ok so you are going to let a room sit empty vs working with me. She said a smug YUP!!! So I slept with my dog in the parking lot til i was able to check in. I told her I Would be sleeping in the parking lot and she was just fine with that. Nice. I checked in right at 8 and went to my room. I requested extra towels there were two of us staying there were 2 towels TOTAL for 2 adults and a service dog. The room was not clean the top of the refrigerator was dusty and just a general lack of detail. Dogs are welcome but I think i was the only one who actually picked up after my animal as there were feces all over the property. We used the gym nightly and it served its purpose but there is no hot tub at this location that I was able to find. I am suppose to go back to AZ in a month and stay again but I think we will be searching for other accommodations primarily due to the treatment at check in. What a shame.

Stayed again last week for a check up at the adjacent Mayo. Upgraded to 5 stars — this place is truly top notch. The staff is so welcoming, my room was impeccably clean, the free shuttle over to a shopping center was friendly and prompt, and they even gave me a free bottle of wine when I told them (during check in) about a particularly hellacious experience at the airport. Free breakfast/​coffee was nice and would definitely have used the lounge/​fire pit areas outside had it not been too hot to comfortably do so! Don’t hesitate — book it!

This is a pretty new Residence Inn, and you can tell. Everything looks fresh and crisp, the paint doesn’t have any dings, and the carpets aren’t icky yet. They have a free hot breakfast in the mornings, some tasty hors d’oeuvres on certain evenings, and plenty of snackages to order from their «to go» menu.
If you’re working for American Express and want the corporate rate, you must bring in your badge. Don’t try to fake ‘em out: they’re onto you, son.
As for other food options, there’s not a ton of stuff around, but you’re right near the 101 so everything’s within driving distance.

Sorry guys, I have to go 3 stars on this because of my own personal view on Price Gouging.
Fantastic hotel with a fantastic location and fantastic staff. Awesome Morning Buffet that really hit the spot from 6a-​9a.
Now for the KICKER!!! $ 5.69 for a Coors out of the Market Place??? That’s just pure unadulterated gouging at its finest hour. $ 32.75 for a Yellowtail Chardonnay??? C’mon guys…
Here’s a marketing tip, less profit=more volume. I understand making a profit, but a 500% markup is just dumb. I bought 2 beers from the hotel and decided it was worth a 2mi drive to the store to save almost $ 5/​beer. Had you not tried to gouge, I would’ve given you my business, instead you annoyed me.

We stayed in this hotel due to renovations at our home and we could not have picked a better hotel. We initially chose it because it was close to our home and allowed pets. Upon arrival the staff was friendly and prompt. The entire hotel and property is non-​smoking which is great for people like myself that do not like smelling smoke in the hallways or common areas. The staff understood we needed to be close to the exits because of the pets and frequent walks so they put us on the 2^nd floor right next to the staircase. Our suite is one of the nicest We have stayed in for an extended stay hotel. Everything was clean and well maintained. Rooms were quiet and a lot bigger than what I expected. We will definitely recommend friends and family stay here when they come to visit us.

We picked this hotel because of the location. If you have family at the Mayo Clinic there is no place closer. Prices were outrageous! We stayed one night, Sunday night and after taxes was almost $ 270! The room was nice, bed was very hard and uncomfortable. Clean, nice kitchen. Built more for staying for extended periods, though unsure how anyone could afford it.

This hotel is 30 minutes from PHX airport. The hotel seems to be new or at least well taken care of. My room was clean and had a small kitchenette equipped with a microwave and refrigerator. The staff was efficient and friendly. The free breakfast buffet was decent. They also offer a free shuttle for use in the immediate area.
This is a great option for business travelers.

The rooms here are exactly like the ones at a Residence Inn in the west valley area except the room prices at THIS location are double and more which is dependent on discounts available. Paid $ 175. per night before taxes on my stay here. At that price I would have expected softer towels, nicer toiletries, and real wood hangers in the closet! I was told by the front office lobby staff that this property is owned by the Marriott company and they set their own prices.
The TV in the room always displayed colored bars and not a station when you turned it on — that seemed odd to me — most hotels have their company channel or a preset station displayed at start up. This is a larger property than most, with a large lobby and hallways to guest rooms going this way and that. The hallways are unremarkable and make it easy to get turned around — not enough signage in my opinion.
They have an exercise room, outdoor pool, a breakfast buffet — food is not made-​to-​order as another Unilocaler stated, you want a waffle… you have to make it yourself! Of course there is nothing to pouring a little waffle mix into the waffle iron. The buffet is nice not deluxe and the staff is friendly.
They have a business center with computers and printer (for printing your airline ticket), for guests to use. I couldn’t get the printer to work even after staff arrived to fix it. I’m pretty computer savvy so you can be sure I gave it the ‘ol college try first!
The sole advantage of this property is that is located next to the Mayo clinic.

Stayed here for one night because it was paid for by the company I was interviewing for. This is a pretty hotel. Only 5 years old as of 2013. Lobby has wooden floors for the entrance. The staff was friendly, even remembered me when we talked over the phone. I stayed on the 3^rd floor and the room was very clean. Refrigerator and microwave were clean, carpet was installed correctly, no chipped paint.
Bathroom was clean, plenty of towels, shower wasn’t strong but I believe it was one of those water saving showers.
I would definitely recommend this place and would stay here again. It’s also walking distance to the hospital.
They also have a shuttle that will take you anywhere within a 2 mile radius, which includes Desert Ridge Marketplace.

In this price range I would at least expect them to own a vacuum and use it. My room looks like it hasn’t been dusted or vacuumed for weeks. Friendly front desk staff though.

Nice hotel. Decent gym has 3 treadmills, 2 elliptical machines, several stationary bikes, and a full set of free weights. There is a TV on each cardio machine.
In the rooms is a dishwasher, 2-​burner stove, full-​size fridge, desk, kitchen table, sofa, and 2 double beds. There is lighting on each side of the beds, and if you unplug the alarm clock you can plug your phone in bed-​side. There is a breakfast served every day, nothing gourmet but completely serviceable. There are also «snacks» each night which could provide you with a free dinner. Example: nachos, hot dogs, pizza, etc. They provide social activities too.
Most of the clientele is for the next door Mayo clinic, so you’ll see doctors and also patients. One of the elevators is large enough for a hospital bed.
Beds are comfy and 2 of each pillow type are provided. Curtains do a fantastic job of darkening the room. My favorite shower head of all time is here: Speakman AnyStream 2005. I need to just break down and get one for the house, because they’re awesome.
Staff was nice. My only issue… the reason the star was lost…
THERE WERE BOOGERS ON THE WALL. Seriously, big boogers on the wall by the night stand. These hotels need to start hiring more housekeepers with Jedi skills for noticing filth. At least there weren’t any toenail clippings. And people, the tissues are FREE! USE THEM!!! I wonder if the boogers used to be in a hot shot surgeon’s nose?

Not sure why this has good reviews. We stayed here with our then one year old last year visiting family for Easter and our usual Westin was already booked up. Yikes.
Was close to my parents, near where I used to live in Kierland, and it seemed okay booking online because we were only staying two nights. This year, no way would I go back there.
The desk staff was fine and did bring items we requested right away (a zillion pillows so my LO would not roll out of bed). but we had to change rooms TWICE because the first one had no bathtub (special access) when I specifically had called days before and requested a bathtub. The second one, the showerhead was literally ripped off the wall and hanging there. They said gee, you should have never been rented this room, but did NOTHING else.
The third one, we accepted but had I not been exhausted from flying across the country and carrying my sleeping kiddo from room to room, I would have rejected. I found out about fifteen minutes later when I REALLY looked, that it was filthy with scratched black stains on the tub floor and mold around the trim.
SO there I am at midnight the night before we have an early am brunch, running to a grocery store to clean the bathtub myself! Not cool. The sheets and bedding also stank. And yes, I have a sensitive nose to smell, but even my husband (lol) said they smelled like his grandfather or an old man. So ewwww. Yeah. Luckily my Mom met us at the lobby when we checked in with our sleeping kiddo (long delayed flight) and had brought some extra bedding (and a rail for the bed I had shipped to Mom’s house). We used her bedding exclusively because… ewwww!
Our carpet was also FILTHY! Kiddo’s feet were black from walking around the room and she found a bunch of a previous occupant’s cereal, a shoe under the couch, a crayon, and a diamond. Literally. Just sitting on the floor. We called the front desk to turn these items in (they did not want the old cereal! Can you believe it???).
The breakfast was just your standard hotel lobby breakfast btw. There really are way better places nearby for the money!

I enjoyed my nights here. The facilities are clean and very well maintained. Housekeeping staff is fantastic also. They were not intrusive and they were hospitable.
However, the ONE thing that bothered me was the reception staff. I was mistreated. I say this because I asked the reception staff a question about the pool hours and the response I received was «Are you a guest here?» Followed by «because we get a lot of people around here…» While that response is completely understandable, I must point out that I checked in an hour earlier with the SAME staff at the desk. This may be me sounding like a self-​centered, remember me-​type of person, but no. I felt that the receptionist was categorizing me because of my age and because of my look. I guess I just look like the type that would crash into a hotel pool? Mind you, this Residence Inn is adjacent to the Mayo Clinic and desert land. Yes, the only two things around walking distance are this hotel and the hospital. So apparently, this hotel pool must be the hot spot for pool crashers. Must be all the sickly patients that want to take a dip in the pool.
Then on the same occasion, the same reception staff told me that they did not have a bottle opener at the desk. There is a small convenient store next to the reception desk that sells wine, beer, water, soda, snacks, etc. I purchased a beer and asked them if they had a bottle opener so I could drink my beer by the fire pits and they said no. It had been misplaced. Some time later, the nice gentleman that helped me open my beer got beers at the reception desk and somehow, they magically had a bottle opener. Strange how they had one for him, but not for me.
Regardless, I was a bit bummed that the reception staff was childish and rude to me. I felt like I was individually singled out to be discriminated against. It’s a shame too because I love my Marriott Rewards card.
The rooms are large here. The elevator takes forever! I suggest that the hotel adopt elevator music to distract the sluggish speed of that elevator.

Nobody told these guys, You get what you pay for.
— — — –
Because otherwise, they wouldn’t offer free high speed Internet, free hot breakfast, clean and spacious rooms — for such a stupendous price!
I think this place was meant for people whose family come here to the Mayo clinic for medical care.
It is a true residential inn, with a full sized coffee pot, induction stovetop, dishwasher. They also offer laundry services as well as a computer room and free printing of airline boarding passes.
It looks like a new, clean property with contemporary interior design. Definitely worth the price, since other high end hotels would charge you three times as much for the same amenities.
The only weird thing is that the induction stovetop was rotated 90 degrees to save counter space (think of a photo that is rotated into portrait mode, rather than the landscape mode it was meant to be in).
But again, this place completely exceeded my expectations. Will definitely check this chain out next time I’m on travel.

We did a two night «staycation» here. It’s very close to my work, so my commute was cut down to almost nothing, making for a very relaxing stay.
For a hotel of this class… very nice. Breakfast was terrific, healthy options, even whole grain batter for the waffle maker. Fruit toppings for waffles were a nice touch. Great selection of food here. Our room was nice, roomy, comfortable, well-​appointed.
Staff were very friendly, the front desk had folks waiting at prime check in time. May have to do it again next week!!!

A little oasis literally in the middle of the desert. Sure it’s not nearly as fancy pants as the nearby JW Marriott but for less than half the price, free shuttle service within a 2 mile radius, large new rooms complete with kitchenette, and the best part a ginormous free breakfast buffet including some glorious whole wheat belgian waffles, this place is sooo worth the price!
As an added bonus– customer service is not an antiquated concept. Everyone I encountered was super helpful and made my stay here totally pleasant. Couldn’t recommend it more!!!