Rest Assured

Having used Rest Assured, both for moving a whole house and also hanging many pieces of fine art, I can only wish there were more stars available to award this firm. The owners are professionals, very knowledgeable and reliable. Their crews took care of each item they handled as if it were their own, and packed everything beautifully and safely.
Their expertise extends well beyond the moving, storage and installation side of their business. We were given names of antique appraisal and repair specialists who were also masters at their trade. I can’t imagine trusting anyone else to hang Great-Granny’s portrait or to store antique panelling at exactly the proper temperature. And I can’t say enough about this firm!

Please read this review in its entirety! Although the people were friendly and the service was great. Stephanie did not mention the installer would be on the clock from the time he left their warehouse until he finished my job, until i called the next day to question why the fee was so high.
I wasnt feeling well, so when the young man arrived I asked the price so I could print a check and have it ready. He told me I would be charged for the time it took to hang the 3 items (two 25×18 commendations and one 36″ open framed metal clock), He was done in less than 10 minutes. He arrived at 7:10 and left at 7:30
I was presented with an invoice for $ 160.00 which stated an arrival time of 7:10 and departure time of 7:30 and did not refer to drive time at all, needless to say I was surprised at the dollar amount for 10 to 20 minutes of work. I printed the check and kept the invoice and decided I would deal with the company about the fee after speaking with the company that referred me. The installer asked for the invoice back and didn’t have a copy for me, so I made a copy and gave him the original.
I was referred to them by a company I had used for the past 30 years, who no longer provided a hanging service. They charged by the hour upon arrival. When I called them and described everything I addressed above, they too were shocked and stated even if they charged drive time it shouldn’t have been more than $ 75.00 for everything. I don’t mind paying for anything I want! I do mind be taken advantaged of.
Partially I’m at fault for not addressing the fee up front. But since they knew the company that referred me and I’m sure they must have known their fee structure was different, the onus was on them to make sure the difference was communicated to me. I deal with vendors all over this valley and have never had anyone charge me from the time they leave their office/​warehouse to completion of the work at my home. That includes at the height of gasoline prices as well.
Had I known, I might have asked when they had work scheduled close by to schedule me so the drive time would be minuscule.