Safelite AutoGlass

Excellent service & very accommodating while at work. Kyle was on time & very kind. Great work & attitude!
Job #2 to fix the molding Kyle did was excellent! Justin is a great pleasure to talk to! Suburb customer service & he’s such a character w/​awesome personality! Great work Justin!

After spending 30 minutes on the phone with the scheduling department/​customer service department AND my insurance company– verifying Everything about my car– I just assumed they were going to show up prepared and that’d be that. However, after taking the day off work to wait for my tech, he informed me a short time after arriving they brought the wrong glass. What a complete and total waste of my time. Such an amateur mistake. Guess I’ll be looking else where for better service now. Fantastic.

Absolutely terrible and deceptive. They give you a false low estimate, then they come out to your house with extra charges that add up to another $ 150. They gave bad advice about how to care for the new windshield, too. Don’t believe all the hype. Do they just have an «in» with the insurance companies or something???

SafeLite has so much hype built up from their endless array of commercials on TV, I thought for sure the service would be great. And it lived up to the hype. My windshield was replaced and fixed with good service and quickly as you could expect. The service was good and they were efficient with the time I gave them.
The location is a bit strange to find though. It is in a business park in Tempe –all of which share the same address –making you have to navigate around before finding the actual location. My GPS couldn’t locate it either, forcing me to peer out from my car window to find them, which I eventually did (thank God).
The service at the front counter is good. Lots of mid-​20s Latina gals working at this location. All pleasant enough, of course. I came around 11am and so while I was waiting for my car to get repaired, I was subjected to the front office girls talking about what they were going to do for lunch. No biggie, folks gotta eat. I certainly understand that.
The front area where you wait (for two hours) has bottled water, chips, and a TV. Being in a business park, there is NO WHERE you can walk to. I can’t stress this enough. If you stop in, you WILL be subjected to sitting there for a couple of hours for the repair. Bring a book or a kindle to keep you occupied (or a smartphone).
SafeLite charged my insurance $ 250 for the repair, none of which came out of my pocket. Not sure if that’s a great price, I’m just noting it here for folks.

I was Charles’ first customer this morning and he was very friendly, wide awake and helpful. We talked during the entire process. It made it go by so much quicker I didn’t even realize it took an hour to fix the quarter-​sized crack on my windshield. I didn’t realize that that was actually a large crack until he told me so and made the repair.
I left 4 stars only because the crack had «ten or so legs» according to Charles and although it was smooth to the touch there are spots where it still looks like it is cracked.
Charles told me upfront filling it would leave a blemish to fill it. He offered to call in to have the entire windshield replaced since I have glass coverage under my insurance which was very kind and informative but I elected to see if the crack still throws a glare when I drive it.
Charles was great and the service was awesome, but filling a crack the size of a quarter with a number of «legs» stemming off will probably leave a larger, more visible mark than anticipated.

The company refunded me the cost to repair my automobile quickly (2 business days) and without hassle. Although the install was definitely a «0», their resolution of this matter deserves «5 stars».

I hardly ever write reviews, but if this saves one person the time and hassle I’ve had dealing with Safelite, I will feel it wasn’t all for naught.
In my first experience with them, I had to have technicians come out three times to install and then correct issues with the install, all of which were entirely technician error.
I gave them another shot since they are the preferred vendor for my insurance company. I set up the appointment, but they said they had to order the glass. I was told it would be three weeks until it came in. The day they told me it would be in, they called and said it would be another two weeks. After that date came and went, I called to check in, only to be told the glass would be ANOTHER three weeks. All the while a very large crack right in my field of vision was slowly making its way across the windshield, so soon it would actually be a safety hazard. I expressed this concern, but was basically told there was nothing they could/​would do.
Frustrated that I’d already waited a month and was looking at having to wait nearly another month (and who knew if that was really even going to be a realistic date, they’d pushed the date out twice already), I called a local glass company, and was able to get the glass replaced. IN THREE DAYS.
Even though insurance companies have preferred vendors like Safelite, most will allow you to select a glass company of your choosing. Save yourself the headache and avoid Safelite and go with a reputable, local glass company.

I have used Safelite to repair or replace my windshield multiple times over the last 5 years. All my experiences have been mostly positive. Today they came out to my home to replace the windshield on my car and did not arrive within the window they gave me. They give a rather large window for their arrival which I find frustrating. I have once driven to their office since their office is near my work place to have my windshield replaced and on that day the wait was much longer than they had estimated. They said they would be able to repair the crack in my windshield within 30 minutes of me arriving and the actual service time would be another 30. I ended up being there for a couple of hours. A job that should have been completed during my lunch hour, as they projected, caused me to have to take time off work. Their front office area is small. Overall their technicians are friendly and they do a great job. I will use them again in the future.

Poor customer service. Great on the front-​end with text and email, confirming appointments, but not on scheduling. Gave me a 6 hour window, missed it. Showed up after 6 PM… after glass tech had called me and told me he’d be at my house close to 5… and this call was at 4:15, 45 minutes before 5! I had attempted to call the office at 5:30 PM, and left my phone on speaker while I waited to see if anyone was going to show up… constant loop, unanswered for ½ hour. Tech, Chris, admitted that they over-​schedule, which I find difficult to believe given that they know what car they are going to replace the windshield on, and how long it should take.
Basically, they are trying to maximize their revenue at the expense of customer satisfaction. I think you’d do better with a different business, as these guys suck unbelievably… don’t answer phones, don’t show up within the window they promise, over-​schedule, and techs make empty promises.
I’d go somewhere else. I am disgusted with Safelite.

Had two appointments with Safelight as preferred provider for for USAA. 1^st time, they show up without a replacement windshield, so no repair.
Next time, they don’t show up at all and when I call, I’m on hold for 10 minutes and then they cut me off.
How is 0 customer service a business model? Never again.

Wasted my time and cost me money.
I wanted to get 2 small chips filled in before I traded in my car later that day to help get the highest possible trade in amount.
First i scheduled the appt online. As soon as I finished a 3^rd party company safelite contracts with called me to confirm the same exact information I had just put online. What? If I wanted to talk on the phone I wouldn’t have filled out the online form!
Next I go for my appt and the tech says he is running behind and will be about 30 more minutes. 50 minutes later he says he is ready to start. Well what do you know while he is repairing the two chips the window cracks. So now the whole thing needs to be replaced and the first day that they could do this was 4 days later. So I sat there for an hour and a half and am leaving with a car in worse shape than when I brought it.
Now I will just be trading in my car with the cracked window. i am sure it is going to cost me a few hundred dollars in value. Thanks Safelite! Never again.

Both times I visited, customers in the waiting area complained about the extremely long wait. Nobody so much as looked at my car until half an hour after my appointment. My window took over twice the time I was told over the phone to actually replace.
On the plus side, while you are waiting, there is free wifi, bottled water, and a Keurig coffee machine. The actual window replacement looks good, and they vacuum out your car for you.

If you have time to waste, this is our place.
I filed a glass claim through my insurance company for one of my front doors. They took completed the repair and called me to pick up my truck. One look at the glass in the sun and I knew something was wrong. The glass was three different colors. So I complained and scheduled them to come out and replace the glass. My job has me on the road most of the time so I scheduled a day for myself to work at home to give them a chance to do the work.
A few days after the job I open that door and the door panel was loose and a piece was missing.
I had to drive back to their office and schedule another time for them to fix that.
God only knows what will come next.

Very comfortable with Safelite and their knowledge and expertise. The tech that came to my house was wonderful, nice and took the time to explain things. Great job overall and done perfect.

I had a crack in my windshield and needed to get it repaired urgently. I called SLAG, they were busy but managed to fit me in within 3 days of my call. I had to take my car in because all of the field technicians were booked. The waiting room is lined with chairs and has a Kurig and television. SLAG workers kept updating me on the progress, which was a plus. I waited a little less than 2 hours to have my windshield replaced, but it was all worth it. Thanks SLAG!

DO NOT USE! I don’t normally post Unilocal reviews, but I want to warn everyone to stay away from this Safelite branch. My experience with them has been one of the worst consumer experiences I’ve ever had. I chose Safelite because of the name recognition, but I wish I hadn’t.
To sum up my experience, the company has been completely unreliable, unorganized, and unprofessional. Let me run through the four different appointments I’ve had to make (thus far, but I’m counting on having to reschedule a 5^th & 6^th time):
1. Scheduled to come to my work, but the associate who scheduled my appointment chose the wrong day in the system. The next associate excused this error because «the scheduling systems are tricky».
2. I left my car at my work’s parking garage, but I was never told to leave my car unlocked and was traveling for the day. Maybe leaving the vehicle unlocked is obvious to some, but why wouldn’t the scheduling associate have the forethought to tell each and every client just to ensure this doesn’t happen? The service tech who called me told me this happens pretty frequently…
3. Woops! They showed up to my work again despite it being a day I’m not in the office. My wife listened to me reschedule the appointment the day before and confirmed I told them our home address. The service tech said this happens all the time and he is always on the receiving end of the client’s frustration.
4. We’re not done… I thought we were going to make it happen this time… BUT the service tech was given the wrong windshield. The windshield we need is in California and won’t be here for another four days. So here I am a week and a half after my original call still driving around with a large crack in the middle of my windshield.
I could be an unknowing participant of an ASU study to understand how quickly a company can go out of business… I’m not sure.

Glad you guys read Unilocal reviews, but not glad that you couldn’t be bothered to respond when I contacted you directly — TWICE. You had your shot — even tried to tell me you didn’t have my information in your system — that I was mistaken (even with the big «safelite» reflected in the photo that I sent of the botched job and my receipt, you gave me the run around.) You had your «national trainer» there to personally oversee what was done to my car, and that crap job and the arguing and excuses were the result. IMO, my experience is the best you’re even capable of. Won’t make that mistake again. It would have been one thing if anyone was ever apologetic, but it was one attempt after another to bully and deceive. This is the ONLY apology I ever received… so, um… thanks?

I’ve dealt with Safelite twice and was satisfied both times. Technicians are professional and friendly. I’ve had service from other companies and they would send out thugs to my house. Me no likey. Anyways, both times Safelite has shown up at the very end of the time slot they give me, but they always work quick and do a great job. They even vacuumed my truck! Safelite makes it quick and easy to file a claim with your insurance. Making an appointment is a breeze. They even offer to salvage any bumper stickers you have on the glass. Safelite for life.

They are fast and Friendly, Customer service is top rated!
I have used them Twice now within a few months to fix cracks in my front window, the Phx. Az roads are unbelievable and it doesn’t Snow down here for all the rocks to be on the roads!
Plus you can hardly see where the rocks hit.
Thanks Safelite :*

This is a review for the customer service provided by the onsite staff at 4440 E Elwood.
I arrived a little early for my repair appointment. I was greeted immediately upon entering the office. Chuck (the gentleman manning the front desk) was amazingly friendly, bright, and cheerful. He explained the windshield repair process thoroughly, offered to brew a fresh pot of coffee for me, and then coordinated to have the technician take care of repairing my windshield. When an issue arose with my insurance, Chuck leapt to action and made sure the insurance company was aware of what was going on, and made sure I was taken care of. He even followed up later in the day to make sure everything was correct.
Super nice. Super knowledgeable. Super experience.