Senza Pelo Med Spa

Yes, they were great. Very easy, did great work. I am going back on a regular basis to keep up the good work. Thank you guys.

I absolutely love this place, but had an awful experience today. I have have been coming here for a couple of years for Botox and I only come to see Tasha, who is friendly, personable, honest and fantastic at what she does. I would give it 5 stars if this was based on Tasha; however, she is on maternity leave.
I scheduled an appointment with April to tie me over until Tasha’s return in August. And let me tell you, I will never go to April again.
I was a little early and arrived to an empty parking lot, so I was excited to get in and out quickly. I checked-​in and had a seat. I had a couple of phone calls to make, so the extra time worked out fine. However, once 9:30 came and went I let the receptionist know I had an appointment after this one. She apologized and turned around to April to see if she was ready to take me back and she said yes. After waiting a few more minutes April came out to get me, at which time she apologized for having me wait and said she was going to bring me back earlier, but she was busy. Again, let me remind you that no one was there! I honestly would have rather her say «I’m sorry» and leave it at that.
Then we get to the room and she asked me how many units I get and proceeded to insult me by telling me I need more and what I get is way less than average. I reminder her I have been getting Botox for years and have gone to Tasha for two years consistently. I felt as though she was annoyed that she couldn’t up-​sell me and spoke to me in a sweet, but condescending voice. I was tempted to tell her I would suffer with wrinkles until Tasha came back, but I stayed against my better judgement.
When applying the Botox April was extremely rough and seemingly putting it random places. Tasha always asks me what look I want, where I feel I need it, and shows me exactly where she will injecting me. Needless to say, April did not provide me with the same courtesy.
After leaving I immediately texted my girlfriend to see if she had gone to April. She informed me she and her sister went and had a similar experience to mine. She said her Botox looked awful and, too, would never return to April.
Bottom line is I will definitely be back… in August when Tasha is back.

I found this salon on Unilocal – I’m only in Phoenix temporarily while I’m in between jobs, but I needed to keep up the laser hair removal that I had started last year whilst living in Italy. I saw Maria, and she was so incredibly helpful. She took the name of the place i went to in Rome, so that she would know my previous treatments, and then she told me all about the various types of treatments they offer (electrolysis, IPL, laser) and which are better for certain areas. She made suggestions, and was very honest with me about what will work and what won’t. She really is very knowledgeable about everything, and she wants you to be knowledgeable and understand everything also. In addition, she was warm and friendly.
We started a combination treatment of laser and electrolysis. I’m not sure how long I will be in Phoenix, but I will continue to go here as long as I am, and highly recommend it to anyone!

Had my eyelashes extensions by Kiara. She was absolutely professional. It was my first time, she was great. Didn’t know what to expect. I looked wonder afterwards. I’m going back again.

This was my first visit and it exceeded my expectations in every way; every question I had was answered in detail, Sofya was sensitive and empathetic, and the office is welcoming and soothing. I look forward to a continued successful experience (hair removal) with this amazing staff. Prices are reasonable and there are no hidden costs. love!

The combined knowledge of those working here is amazing. I can’t think of a better place to come for a variety of services. The selection is expansive and the products and procedures are top notch. I have been to some of the best places in different states but this is my go to place when I’m in Phoenix. Don’t be fooled by those who come on a coupon and give a bad review; they didn’t pay full price but I’m sure were treated as if they had. Whether you come for a quick service or a full in depth treatment, THIS IS the right place.

I saw April for Botox a few weeks ago. I am so happy to say that I’m now rid of the pesky forehead and middle eyebrow wrinkles! April did a nice job of explaining the procedure, risks and expectations. I will go back again and again.

I have been frequenting Senza Pelo Med Spa for the past few months strictly for hair removal services so that is the only item I will be reviewing. Stephanie has done my laser treatments on my under arms a couple of times. She is really friendly and knows what she is talking about. All of the girls do in the salon. Its run by Stephanie’s mother, Maria I believe, who is a fun character who is seems very well experienced in the field.
I did a lot of research before choosing the spa for my treatments because I wanted results if I was going to spend the money. I’m glad I chose who I did because the results have been great! And I have dark thick hair that grows back quick. After even the first under arm treatment the hair singed off a few days later and has not grown back the same ever sense. It’s far and few between. Now four treatments in I shave my under arms maybe once a week and that’s rare. So I highly reccomend this treatment for those seeking comfort for their under arms.
I really like the location of the spa it’s right in the middle of my work and my home on 19^th ave however their parking is limited and difficult to get into. They have parking on the side but its often full as well. Although the girls inside are nice and helpful. There have been a few times Steph was running behind and I had to wait 15 – 20 minutes extra to be taken back. I don’t like to be a difficult client for people so I’ve always been understanding though I would like timely service especially when coming from work and want to get home. There has been two appointments where Steph even had to have another technician do my treatments so she could catch up but both turned out totally fine. One occasion I was even given a discount for waiting so long.
So there have been a few things maybe not so great in my experience with them but over all I’m very happy with my results in my underarms I am so glad to have gotten it done. I would reccomend it to anyone!

Amazing experience! The staff is friendly, welcoming, professional and knowledgable… and I cannot stress that enough. They are NOT just trained technicians. They take their jobs very serious and their passion is obvious.
The staff took the time to educate me on their services and which would be the best for my skin type.
I know there are a lot of med spas and hair removal service companies. I have tried many of them myself but I had yet to find one with such a knowledgeable staff or one that yielded results. NOW I HAVE.
I am confident that I can trust my skin care to them and they will help me make decisions that will keep my skin healthy AND beautiful.
I would absolutely recommend them to anyone.

Totally awesome experience! Usually when you have Botox, results to take effect are 24 – 48 hours. After only 25 units, a small amount as a touch up (I didn’t have 60 units or any massive amount), I got home 1 hour later and couldn’t believe my eyes!
It. Was. Amazing. A very dramatic difference.
Very happy & will return. Highly recommended.

My first experience and expectation with laser hair removal was an amazing one. When I first walked into Senza Pelo Med Spa looking like a scared deer in head lights because I didn’t know what to expect as I had never had laser hair removal done before, I was approached by one of the receptionist who was very caring towards me and checked me in, I had the owner Maria as my technician. she is a very professional yet warm, friendly and funny woman and who is very compassionate about her work and her clients, she explained exactly everything that was going to be done and how it was gonna be done every step of the way through the treatment. She also checked in on my pain comfort level. If i needed a break for a minute she let me take one. Most places wouldn’t do that they are to get you in and out and that’s not the way it is at Senza Pelo Med Spa at all. Maria made my first experience in laser hair removal a very pleasant and stress free one. Everyone at the Med spa is very kind and compassionate. My second visit to the Med Spa I had the technician Stefanie and again had a phenomenal experience. These woman are very knowledgeable and skilled in what they do and very compassionate in how they do it and how they treat their clients. I would definitely recommend Senza Pelo Med Spa for all your skin care needs. They meet and exceed all expectations that a business should have, they truly care about their clients and customers whether they are buying product or having a treatment done. They are extremely professional and very highly knowledgeable and experienced in the services that they offer to their clients. Thank You Senza Pelo Med Spa !!! for making my experience with getting better knowledge about better skin care easy and informative as well as making my laser hair removal treatments a pleasant and positive experience. You guys ROCK !

Great place with excellent service. Everyone who works here is extremely professional and highly experienced. Good parking right in front or take the light rail that stops in front also. Easy to get to off I17.

See Vinesa for all of your electrolysis needs.

I visited senza pelo yesterday for the first time. I bought a Groupon and never had juvaderm before so I was a bit nervous. The place for was very nice and when I walked in it was very welcoming (Bethany home location). my clinical was Tasha she was extremely nice. I asked to fill my lips and she explained her back ground and about the procedure in she answered all my questions when we started she applied a generous amount of numbing cream and she even gave me ice to start applying to the area before she started. she then explained how she was going to do the injections. it wasn’t bad at all. She took her time and was asking how I was doing. ur took about 45 mins and I was done. She explained to me that I had bought a fun syringe and I didn’t just it all. so she said to wait till I was healed and if I wanted more I could come back in 2 weeks and just pay $ 35 for her to do the rest. so overall my experience was wonderful. I ha d never do this before and was worried about looking like a duck. but Tasha did a great job. my husband loves my new plumped lips and I probably will be back and now my sister is thinking of doing it to. Thanks Tasha for making experience a wonderful one.

I used a groupon for juvaderm. Any time I get injections in the face I receive a topical numbing cream, but the nurse at Senza Pelo said I didn’t need numbing cream. She was wrong. Just apply the numbing cream and make the experience easier on yourself and the customer.

Ive been a returning customer for a few years and the customer service is fantastic. The first time I went I was nervous, anxious and didn’t really have an understanding on exactly what electrolysis was but that changed instantly because Maria (she is amazing) explained everything to me and made me feel very comfortable. Everyone is super friendly, polite and make you feel like your a part of there family! I cant recommend Senza Pelo Medspa enough because of there superb customer service.

They usually offer specials on Latisse that are some of the best prices in town. Always friendly and quick service.

I’ve seen them on numerous occasions for electrolysis and laser hair removal. They are always professional, on time, caring, and their rates are great! I had Juvederm injected over 6 months ago and have been completely satisfied with the results. I’ve recommended them to a couple friends who have also had great experiences. I typically see Maria, Stephanie, and Mindy — they all are professional and fun. Love them!

Here’s how NOT to treat your customers if you ever want them to come back…
I bought a Groupon for Botox for myself and my sister. The Groupon was for 20 units each. The only other time I had Botox was with my sister too and we had our appointments together. This time we couldn’t make it work in our schedules so I scheduled mine with someone at the 59^th Ave location.
I met with her and we immediately hit it off. If you’re ever going to get a paralyzing agent like Botox injected into you, you want to know who’s doing it. I found out she was a hospice nurse, we chatted and I really liked her. I decided to buy some extra units and I did 30 total in my forehead (I’m the older sister so I need more).
The best thing about my clinician is that she put the 30 units into 6 separates syringes (5 units in each). She said it was so the needle stayed sharp. On each ‘poke’ with the needle, there were two tiny pops that you feel, one when it goes into the skin and one (I assume) when it goes into the underlying muscle. On all 6 pokes, I felt two pops. She did a great job and my forehead looks AMAZING!
Now, when my sister went in, she was unable to see the same girl I did and went to the Bethany Home location. Her experience was way different and I’m recounting the story as she told me… Here’s why this places gets 1 star.
My sister only did the 20 units. She said her clinician was having problems with air bubbles in her needle. And she is pretty sure she only used one needle. My sister only felt ONE poke and pop sound. All the others, she said she couldn’t even feel and there was no second pop. We’re thinking that the clinician went under the skin but didn’t get the muscle. After two weeks, her «11’s» are still there in full effect and there is only ONE SPOT that is immobile. Yup, you guessed it, the ONE spot where she felt the two pops.
I told my sister to call the owner. She didn’t listen to me and instead just called the place to inquire if this was normal. She explained to the receptionist exactly how her last session went and told the girl on the phone she didn’t think the clinician got the Botox into the muscle. The girl on the phone just started rattling off about their ‘touch-​up’ policy and prices, disregarding the fact that my sister thinks the clinician did it wrong.
She scheduled another appt for a touchup and on the day of her appt (at my prodding) she decided to call the owner first. The conversation with the owner went almost the same as with the receptionist she spoke with before. The owner basically defended her clinician and said she never heard of anything like what my sister was describing. She again started spewing out about their touchup policy and price and even had the gall to tell her that they don’t make any money on touchups. WTF???
This place just lost 2 customers and I hope some future ones who read this review.
Note to owner: Don’t treat people this way. Don’t SIDE WITH your employees when a person who pays you has a problem. I am a business owner and I use Groupon all the time to bring me potential new customers. If you take care of those customers THEY WILL COME BACK. I have a thriving business because of how we treat people.

I’m sure they are all very nice people. But i should of walked out when i had the chance. I scheduled a chem peel at the last minute on a Saturday. I called at 1pm and they said they could see me at 3:15. I got there 5 minutes early and checked in. I then sat for over 40 minutes before someone said the person I was seeing was running behind. No, really? I kept getting ready to leave, but I really wanted to try a peel and i knew all other places around there would be closing soon.
Finally I get in to see the person I had the appt with. She was really nice but was having an off day it seemed. She couldnt find anything she needed, other staff came in and out of the room looking for stuff during the peel and the atmosphere was not at all relaxing.
When she started the peel, I guess it was supposed to tingle or something… I felt nothing. She said we could do more «layers» but each layer cost an additional fee. Fine, whatever. We did all the «layers» allowed and I literally felt a slight tingle on the last layer. Then she started going «serum» crazy. Like Serum after serum after serum. One was a vitamin C serum. And it turned me oompa loompa orange. So she hads me a mirror when she’s all done and I’M ORANGE. So she finally realizes it — blames the lighting — and starts trying to wipe it off. But all the serums start coming off and its just falling off in chunks. So she’s like, eh good enough, otherwise I’ll just rub all the stuff off… um, ok. BUT I’M ORANGE!
She kept telling me I’d peel a bunch in by Monday and I needed to use this really good moisturizor. Gave me a .25 oz sample size and charged me $ 5 for it. Thanks!
My skin DID look pretty good. and the next day it was tight and dry. But i never peeled. and that $ 5 lotion? Instead of peel, I broke out like a mo fo. No nice skin a week later, no reduction in scars or age spots, nadda.
I was going to give them a 2^nd chance, but after writing all this, I realized what a crappy experience it was and I went ahead and cancelled that 2^nd appointment. I’m going to try a dermalogist instead.