Southwest Airlines

I now appreciate Southwest Airlines for their policy of rebooking and changing flights when they become cheaper. I goofed up (could use another word) on my flights with American Airlines (AA) to Melbourne Australia, didn’t know that there is a Melbourne Florida. Even when I called within minutes of my discover of my mistake, I am charged $ 200.00. I could rebook, but at a very high price which was lower a couple of weeks ago. If I had done this with Southwest it would have not cost me a lot of money. I am a senior citizen and booking online is a bit of a problem for me, but please AA give me a break. Love flying Southwest, AA needs to adapt your policies.

My daughter is 5 years old and lives in Indiana with her mother, whenever she would come to see me I would have to fly to get her, paying for two round trip tickets. I sent her back to Indiana yesterday as an unaccompanied minor, and I feared the worst, but to my surprise, she absolutely enjoyed the experience. Thank you South West for taking care of my precious cargo!!!

I really enjoy flying southwest. Getting on the plane in a little odd, but you get used to it. Staff has always been nice, if I had a problem it was taken care by the on site staff or a phone call.
Heck, if you get the credit card and do some flying you can even get a companion pass for someone to fly free with you!

Wow, a spot to review Southwest Airlines? How cool is this. I love that Southwest Airlines is still one of the few domestic airlines that offers non-​stop flights, free snacks & drinks and did I mention non-​stop flights? With my recent roundtrip flights from NOLA to California, the non-​stop flights along with superb rates made it a no-​brainer to book with this airline. Though I do not like to drive from Baton Rouge to NOLA that often, this made it all worth it! Check-​in was a breeze at all airports. The only thing is, I did not experience heightened customer service from the staff. From now on, I will be checking Southwest more often for all the domestic travel I do before checking elsewhere! I have not taken a non-​stop flight on any airline (except for Honolulu to Los Angeles — doesn’t count, you can’t stop in the middle of the ocean), since I lived in Los Angeles. So, yay for Southwest for still having them!

I still love flying this airline. Been using it several times a year. The staff is humorous. the planes are clean and the flights are usually on time. They are really good about plug ins for your electronic devices. But they let your bags fly for free, and they have a non stop to New Orleans, what more can you ask for.

Southwest is the new spirit airlines. Today to lax all 12 flights were more than 1 hour late and 6 flights to Santa Ana. same story. Saturday to Phoenix flight was two hours late leaving. Spirit you now have a competitor for worst USA airline.

Traveled from Orlando to San Diego on Sunday… Flight was delayed 6 hours and then they lost my bag.
The next day, on Monday, I flew from Ontario to Phoenix and the flight was delayed
Now it’s Wednesday and I am sitting on the plane and guess what… We are delayed again.
Southwest, you are about to lose a long time customer.

The plane from buffalo to Chicago was 40 minutes late. We were thankful to see the plane since 20% of flights were canceled. The service was mixed. I am happy to get home. As usual space is tight. But we got home safe and sound

This actually doesn’t deserve any stars. First, this was my nephews first flight experience & traveling with only he & his little brother. His bag was checked in a few hours prior to flight. When he arrived at Phoenix, the bag never showed up. They told us they would deliver it the same day to the address we left. They called & left a message & we called them back. The customer service was so poor. The representative, Michelle, made a stressful situation, even worse. Southwest Airlines, know that the bag was placed with them to handle & take care of — you were trusted with personal belongings. Before Michelle, another representative was helping us, she gave me the wrong delivery address & put me on hold when I asked what city & state they have listed — when she came back on I asked again, what city & state — unknown to me it was not the same representative — it was Michelle. Michelle snapped at me, told me she doesn’t know what I’m talking about & lectured that she can’t answer for the other representative — from then on Michelle remained rude without any compassion or care what we had gone through with the lost luggage. She even made me feel threatened, like she was going to delay my luggage because I was upset and she repeated «do you want your luggage or not», as if she was going to keep it from me, however, she did make sure that the luggage would be delivered at the most inconvenient time. I asked the supervisor what happened to the bag, she blamed it on the originating location, which I think is a lie. The reason I don’t believe this is because both my nephews checked there bags in, early, and one arrived & the other was lost. I think it was Phoenix who made the error and is putting the blame elsewhere, ashame you can’t be honest.
I wonder if Gary Kelly encourages his representative to be so uncompassionate. I sure hope that’s not the mission he drives his employees to be. I hope something is done with Michelle because she should not be in that department. Of coarse, people are going to be upset when they’re being told their luggage is going to be delivered to some strange address and the stress is already heightened because the luggage is lost, saying the wrong delivery address makes it even worse. I sure hope that the poor service is not a reflection of their low prices… you know, you get what you pay for type thing. Since the prices were low don’t expect them to have your luggage when you land or be friendly when you’re trying to retrieve.

Southwest is a great way to fly «short distances». I wrote a previous review on them and it stands true (I just would not want to fly for more than an hour or so in all economy seating where you don’t really know where you will be sitting). Other than that, yay SW, go SW!

Over an hour in line for bag check and we aren’t even checked yet. We still need to clear security and will probably miss our flight. This is a very poor reflection on an airline who should understand their own capacity. Very disappointing. They’ve lost a loyal customer.

As a very long time loyal customer of Southwest I was saddened and extremely disappointed today due to horrible treatment. When I read that Southwest had won the 2014 Freddie for Best Customer Service because «we pride ourselves with positively outrageous customer service for our Members» I didn’t think they meant outrageously bad customer service. Their website goes on to read «We’re dedicated to doing the right thing to continue earning your trust and loyalty.» I only wish that was true. There are many options for my extended family and friends to choose from unfortunately that choice has been reduced by one today as we will no longer be patronizing Southwest!

What’s not to like about Southwest Airlines? They and US Airways have THE best prices, with SW’s free luggage edging them out. Friendly staff. Many destinations. Two thumbs way up.

I travelled on flight 3800 from PDX to DFW on February 28^th. My right wrist is broken in two places and I have a cast from my hand to elbow. I am unable to lift anything over 5 lbs. traveling with a male friend who was in group A and offered to lift my bag for me. I am in group C. The lovely flight attendant, Marsha (refused to give her last name) would not allow me to board with him. Nor did she offer any help. And her tone and attitude was overall very rude. Once I boarded I explained my situation to another flight attendant. Again, no help. She told me to find another flight attendant. No used to the kind of service in southwest. Luckily, the passengers on the plane were more customer service oriented.

Tonight has got to be one of the best flights I have ever been on. The flight departed on time AND landed waaay before the scheduled arrival time. There were some empty seats on the newer aircraft so there was plenty of room. The highlight of the trip: Dan, the flight attendant. He is incredibly funny and had a way with his intercom announcements that EVERYONE was listening to the airbag and seat belt safety instructions. We even got a lovely song from him upon landing! Thank you Southwest for reaffirming that you are one of the best airlines to fly with!

Pros: Rapid Reward program, no frivolous fees, bag check, website
Cons: DELAYS
According to the Bureau of Transportation Statistics, Southwest on-​time performance departure statistics have gone from 80% on time in 2009, to 68% on time in 2014. Translation, more than 30% of SW flights are delayed, with the average delay lasting at least 45 minutes. (
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SW has been a good airline, but most of my flights in the past few months have been delayed. I’m obviously not the only one.

The saving grace of airlines!
Staff is straightforward and considerate. They have the best on-​time rates and lose your luggage the least. Boarding is short and sweet… though I pay for the Early Bird option to get my pick. They don’t try to bleed you dry with fees. And the free wifi is a nice add.
I’ve seen so many bad experiences with United, US Air, American, and the like. Until I can afford to fly on chartered planes, I’m sticking with Southwest. They are the best airline around.

I actually fly Southwest 99% of the time and I fly a pretty good amount. I actually consider SW the best airline for the price conscious consumer. I’ll list some of the factors below…
1. Prices on airline tickets are fairly cheap. Not Spirit or Allegiant Air cheap. But those two airlines charge for every little thing you request. EVERY LITTLE THING HAS A FEE.
2. Two bags fly free is awesome. You don’t have to sign up for a credit card or do anything. FREE. I went on American Airlines and it was $ 25 for my first bag and $ 35 for my second. That’s like over $ 100 roundtrip with a more expensive ticket.
3. The attendants are nicer than the other airlines from what I experienced. And the cabin is pretty nice too with the leather seats.
4. Free pretzels, water, peanuts and non-​alcoholic drinks. Just recently, they offered free on board TV streaming to mobile devices. Not a very good selection of channels but the TV shows like The Office was not bad.
5. Change flights without a fee. Just pay the flight difference. See the same flight a cheaper price? Change it and get credit back for your next flight. WHAT??? Yeah, it’s true. Try it sometime. After you buy your ticket, check out the prices for the next few weeks… if it dips, just change your flight and get credit back. Same deal if you book with points. You get the points difference back.
So there you have it. There’s a lot of stuff I like about SW but these are probably the big ones.
EXTRA TIP: You need to finish checking your bags about 50 minutes before departure. Otherwise, the bags will be flown on the next flight and you’ll have to wait for your bags and get a $ 50 credit. But they will deliver it to your hotel or wherever if you can’t wait and not give you the $ 50 credit.

From AZ, Southwest is best. I adore those tall numbered metal poles that tell you what order everyone boards. Even though they use cattle call style seating, there’s an organization to the whole thing.
If you pay a little more for their business priority you get in first, or second in my case. But if you check in via their app up to 24 hours before your flight, you’ll get a number telling you how fast you can get on that plane.
So be a prompt checker in inner and get your favorite seat.

Southwest is my favorite airline. The end.
Well, I won’t leave you hanging there. If you’ve never flown Southwest, you’re missing out. The only reason I won’t fly Southwest is they don’t fly where I’m going, like earlier this year I had to go to Montréal, Canada and Kingston, Jamaica. Had to fly another carrier… oh well.
I love Southwest’s No Assigned Seating policy. I love their idea of snacks — we’re talkin’ REAL snacks, and as many as you want! They have the same beverage service as other airlines. The employees have a sense of humor, frequently making passengers laugh during their usually-​mundane required tasks. I love that I can check in from their mobile app and print the boarding passes later, unlike some other airlines (some you can, but not all). And the seats are more comfortable, it seems like.
Love Southwest. All the time.