Sprint Store

I came today and Daniela was awesome. I was looking for a new phone and she supportive without being to pushy. My phone did not back up all of photos (important ones) so when I returned Travis and Daniela both were patient and very helpful to my specific need. I love this the people at this Sprint store. Thank you all.

This is one of those reviews where I wish I could give more than 5 stars!
Going to your local cell phone provider can sometimes be a very stressful situation, and personally, I always think there is a conspiracy to screw the customer over. Not the case this time!
Went in around 6:30PM one evening just to talk about what my options were for upgrading my phone. We were greeted immediately upon entrance and helped by Monique Perez (who I actually saw mentioned in an earlier comment as Vania — both names are on her card). Monique was, for lack of better words, AMAZING! She was personable, knowledgeable, and very helpful every step of the way. She explained to me all of my options, gave me breakdowns of prices, and suggested the best steps for me to take to get the best deal on my upgrade. They were out of the GB size phone I wanted, so she gave me her card and told me to call her the next day and she would check for any shipments that came in. I followed her instructions and was happy to hear that the store did receive stock the very next day. Monique informed me she would be working that evening — so I stopped back in again.
She was warm and friendly from the very beginning until the very end, even staying with me past closing time to finish everything and walked me out the door.
I was very impressed by her professionalism and patience with my account and questions (as I mentioned, I am still a skeptic, so I threw a lot of questions her way!).
Not only would I recommend this Sprint location — but I give my absolute highest recommendation for Monique!!!
Thank you, Monique, for easing my nerves and making my experience painless, fun, and rewarding!!!

I go in to get options on fixing a cracked screen but got the run around. «You can go to apple or this little store down the street and they can fix but I don’t know how much» is the answer I received. Left feeling unappreciated as a customer.

Great customer service!!! I felt so welcomed by the entire staff! I walked in and I was immediately greeted with a huge smile! Vania was the person helping me (I hope that was her name that’s what it says on the receipt) she was very helpful from the beginning to the end. She gave me all the information I needed and answered all my questions. She was very knowledgeable including her supervisor Isidro. Thanks guys :)

We have been with them for many years and we still pay too much, get lousy service and they never have any peripherals to speak of. Waste of time even going here if they are only going to try and get you to «lease» a new phone instead of providing a new battery.

I had the pleasure of walking into the best sprint store ive ever been in. Ive been a sprint customer for over 13 years, and ive never received the kind of customer service as i did there. Chaz the guy who fixes phones actually started helping me and he was great! Instead of selling me on most expensive phones i asked him for his honest opinion and he knew his stuff, plus his personality is to die for. Then the assistant manager, i believe his name is Loren, words can not explain the true genuine, caring, absolute wonderful man he is. He blew me away with my new phone, the accessories, and getting me the best plan and options for it. He surprised me at the end with what i call the best gift ever as im a music junkie! These two quite different men i call the dynamic duo seriously are the best at what they do. Not only would i recommend this store to others, i will make it a point to come in and say hi because they are just wonderful human beings to be around. I wish i could put into words just how much these two touched me and made a lasting impression with me. Wish there were more young men out there like you two! Thank you for everything, Jaime Torset

Wow! Toria was amazing! I wasn’t feeling too happy about Sprint until I got really good service from Toria

Had the most amazing customer service from a gentlemen named Loren. He was able to help me get a new iPhone 6, when I had initially only planned to put service on an old sprint phone. He was so helpful and still laughed at all my poor jokes. Most importantly, I am fully aware of my service and all of my account details.

If I could give –5 stars I would. Everytime im in here staff is extremely rude. The lil tech guy behind the counter obviously thinks hes tough s+++. He had a attitude like no other and his whole demeanor is like he gets 100,000 a year to not fix shitty phones. I will not be visiting this store again due to employee’s. Management should be ashamed to call that staff. Wouldnt recommended sprint or this location to my worse enemy. You pay for «insurance «just to have to fork over serious cash when a phone defect happens.

This is by far the worst sprint store! As everyone else has stated, it is filled with a bunch of liars. I upgraded to the iPhone 6 and was supposed to be leasing it for $ 5 a month (for being a loyal customer) and told that my discount from my employer would apply to the new $ 50 a month plan. Neither of these deals applied and I am now stuck paying more than $ 20 a month than I was!
I repeatedly asked him to confirm that these discounts would apply because if they didn’t, then I didn’t want the phone and he (David– the one with nail fungus and a lisp) confirmed all of it every time!
You don’t get your bill until after your 14 day contract window to return is closed and that’s when you realize that you have been screwed over! I called Sprint and they were just as supportive of the lies dealt to me in the store. There is nothing they would do to help me and now I’m stuck for another two years!
Do NOT use this store. They are a sleaze for sales!

Apparently the management of this store has no clue what customer service is all about. What’s more is even though I was in the store requesting an exchange on day 14 they count the day I received the phone, even though late that Saturday evening and despite the fact there was a holiday during this period, as day one.
Two weeks ago today I decided to leave Verizon with whom I have been reasonably satisfied except for cost, and explore other options. I have had a cellphone for 28 years and have, at one time or another, been with all of the major carriers. Two Saturdays ago I went to T-​Mobile, AT&T and finally Sprint. On my way to this store I read the Unilocal!reviews and thought to myself «they can’t really be THAT bad, can they?» I’ve since discovered they are WORSE.
Initially I was very satisfied with the sales process. I actually went online the day before and reserved phones, chose my plan, etc. I was a bit miffed that online I was told I qualified for three lines with no deposit but in store and after «further review» that I could only get two lines with a $ 50 deposit for each. I couldn’t understand why as Verizon required no deposit from me two years ago and if anything my credit has improved somewhat sice but whatever. (When I received a letter from Sprint a week later it stated the phone number I provided could not be verified in public records. Are you kidding me? Guess I should have used my landline number. Oh well live and learn.) Because of this SNAFU the sales associate had to basically redo everything in the system so my time spent online was for naught but you can’t fault an employee for crappy systems.
Next day when I unboxed the phone and after charging it (even though I was told they are shipped to the store fully charged) and giving it a test drive I noticed a faint crackling static noise while streaming videos on YouTube. Initially I dismissed this as possibly being a fault with the video or possibly bad data connection but several days later while messing with ringtone options the same crackling static noise was there. As this was an HTC One M8 Harman Kardon edition and the main selling point was the superior audio quality I assumed getting a quick like-​for-​like exchange wouldn’t be an issue. Wow was I wrong.
After a lengthy back and forth with two different associates, one of whom the same person who sold me the phone, I was told that because it was now, by their strictest application of their policy, outside the14 day return policy, my only option was a refurbished phone through the insurance company. Really? One day and as I mentioned earlier one of those days was a holiday during which no business could be transacted. Also this came after I was told by a member of their tech department there was nothing wrong with the phone and it was only after I demonstrated using the ringtones that they begrudgingly admitted there was indeed an issue. When I asked if I could appeal to a manager they informed me they were both managers and that nothing more could be done. When pressed a bit more, however, the assistant store manager was summoned. At last, I thought, someone who is empowered to make a customer happy. Wrong, again.
He introduced himself as Chuck and initially was upbeat and positive. Progress perhaps. I introduced myself as Charlie, plead my case, and he proceeded to tap away at the computer terminal. Good sign. Then he asked to see my phone again. He then proceeded to tell me had the phone been in like new condition perhaps he could have given me some leeway but since there was a gouge on the back of the phone that walking out of the store with a replacement was not an option. I wish I could take and post a picture of this“gouge” which is actually a minute abrasion of the plastic backing which you’d need a micrometer to measure. At this point in time and knowing he was fishing for any excuse not to help me I became exasperated. At the very same time Chuck became a first class prick. Very unprofessional.
I intend to send an email to corporate but I’m sure it will only resort in positive feedback to the employees at this store for towing the company line. «No waivers, no favors.» So now I don’t even have the option of cancellation without massive contract break fees. Be on notice, Sprint and the employees of the Town and Country store, on Monday there will be a call made to the AZ Attorney General’s office as well as the Better Business Bureau about your lousy intractable business practices.

Went in to this place because I was told by Best Buy and other Sprint reps that I needed to go to an actual store for an upgrade. For whatever reason I couldn’t do it at Best Buy, that’s another issue for later. I go in to the store hoping just for an answer as to WTF is going on with my acct. Well, I got no answers. Instead I got the run around and what I could do which would end up costing me a lot more money. Yeah, no thanks. The Sprint service sucks too much for me to want to pay more. But these guys treated me like I had no idea what I was talking about. I hate when people act like I don’t know what I’m saying. Anyways. WORST customer service because I have NO answers. Don’t waste your time here… or with Sprint for that matter.

How this store stays open, I have no idea. I went in to buy the iphone 6 16gb 5 weeks. The 16gb was actually in the store. I let the salse rep ANGEL talk me into the 64gb only because she said it was going to arrive in 3 – 4 DAYS! Well, she is a liar, this store is filled with a bunch of liars. I then tried to cancel my order and to make a long story short, they lied to me over the phone just to get me to come back in the store. This would not be such a big deal if ANGEL had been honest with me. The fact that ANGEL lied to get a sales is sleazy! Hey, SPRINT, you guys need to close this store.
Seriously, do anything you can to not come into this specific store. I’ve used sprint for over 10 years and never had an issue until now.

Every time my upgrade rolls around, I go to this Sprint store first because it’s closest to my house. Every time, I’m disappointed and end up going somewhere else (usually the Best Buy across the street) for my phone because this store does not have helpful employees. They are not kind, they’ll tell you «This is what we can do. Take it or leave it» and usually what they offer is not doable at all.

Don’t bother scheduling your appointment in advance online (they never received my reservation even though I had a confirmation number.). Also make sure you give your name at «check-​in» to at least three different people to make sure you get on the list. Worst customer service.

I have been to many. many. sprint stores and this is the worst. Employees are slow. Most of them very uneducated with their own product. And just all around poor customer service. This store needs some work.

I realize that most people who need a phone usually don’t check reviews on Unilocal,but for those that do, stay away from this location. These people are trained to tell bald face lies in order to make sales. The reason I say trained is because I’ve seen a pattern with the employees. I was told in March of 2011 that I should buy a 4G Samsung 1 because 4G would be coming out any day. A year and ½ later I dropped the phone and cracked the scree and still on contract I told them I did not want an upgraded Samsung III if they weren’t coming out of 4G anytime soon, the the next employee sounded like he was giving me the same sale pitch the first one did, that 4G was coming out, giving me that nudge to spend more money than I wanted to.
Also I was sold a Sprint MIFI and I was told you could go anywhere at anytime and connect to the internet. After about 6 visits to this location for tech support, we end up resetting the thing each time, but if I’m in the field, and since that’s required every single time I use it, I might as well just use my phone for internet and save 10 – 15 minutes. I paid $ 100 of this Piece of cr. p thing and $ 37 per month and they flat out refuse to let me out of the contract.
I was being sarcastic when the manager after several tech support visits between my phones and MIFI asked me my name and I told him he should know it by now, and his response was that I should be thankful that at least someone was helping me.
It’s damn near a monopoly, but not quite. There’s still Verizon and T-​Mobile, and god forbid running a business with Cricket, which is a small step down from Sprint.

Service and Repair. Town and Country Shopping Center, next to Trader Joes. Camelback and 20^th St. Facing 20^th St.
I have a Samsung Galaxy S. A year and a half old now but does everything beautifully. Monster huge screen that still doesn’t have a scratch but I broke my ribbon to the display. Took it to this repair store. I’m thinking finally a reason to buy a 4s.
I get the news $ 30 and the phone works again just fine. It took all of two hours. Very cool. And due to a failure internally with the motherboard that they discovered, I am getting a free phone replacement. Unreal.
I have been with Sprint for some 15 years now and looking back they have fixed phone issues and billing issues in my favor numerous times. My statements are almost always under $ 100 for unlimited everything except calling land lines and those calls are few.
Six more months and I will be able to upgrade to the 4S. And I will have a clean Android phone with a very snappy processor that I might be able to sell. Never will I change carriers.

iPhone 4S for 75.00!
Mom always said a smile will always get you in the door everything else is up to your ability to keep them entertained. That’s how it is done. This is why I have been with Sprint for 11 years! Love Ya!!!
Have an Amazing Day Everyone!!!

Warning on Sprint:
Even if you pay the monthly handset insurance, they have engineered their policies to basically force you to purchase an upgrade and re-​up your contract if you run into ANY hardware problem after the first year or so of ownership.
The insurance only covers a direct replacement. If your handset is even slightly out of date they will tell you to wait (phoneless) 3 – 5 days for the replacement to get to you.
Of course, you can always upgrade. .. for a fee.. .
But if you have made the mistake in good conscience of taking the phone to a service center first and waiting an hour to see if your phone can be fixed, and then decide to upgrade while there, that’s an $ 18 fee for trying to get it fixed in person rather than just putting in your ticket online and waiting 3 – 5 days.
When you call to complain, you will be told that the charges are «system generated» and thus can’t be removed. I found that escalating to a manager (using keywords «cancel my account») and telling him/​her that you have a system that will generate letters to the attorney general and your credit card company and there is NOTHING YOU CAN DO TO STOP IT tends to work. I got my $ 18 back and I strongly suggest everyone else do this as well. If you don’t get what you want on the first call, call back. And again. And again.
These policies apply no matter which plan you are on, and no matter how long you have been with them, and no matter how much other business you represent as a corporate customer.
So why 2 stars? Because really all cell phone companies basically suck balls and have from day one. At least Sprint usually lets me connect.