Sprint Store

This store’s customer service is awesome. I upgraded my wife’s phone from a 4s to a 6s plus and Nathan took care of us. He gave us great service a store credit for my wife’s old phone. I got 2 great speaker, a screen protector and a case for my wife’s new phone for free due to the 240 store credit.
Nathan also applied the screen protector and ported all the photos and info from the old phone. He also went over every detail of the upgrade.
I haven’t experienced customer service like that in a longtime.
This will be my store for all my sprint needs.
Thanks

So we have been with Sprint for over 2 years now and I have to say they have the worst customer service of any cell phone company. We ran into some hard times and Sprint wasn’t willing to work with us at all. I only needed 5 more days to pay 2 bills at once and they wouldn’t allow it. While I understand how late I am, I also know I should be treated better if they hope to keep my business. We also spent 600 a piece on two S4’s and after we finally paid them off we wanted to trade them in for the S6 and they only offered us 20 bucks for each phone, even though they are in pristine condition. When you ask to have a call escalated they tell you they are the highest level, which is bullcrap. Customer retention needs an upgrade. We are no longer under contract with Sprint and at this point I see no reason to continue giving them any money. I’ve also tried going in to the actual store to get better service and ended up having a terrible experience there too. We were in the middle of seeing how much it would be to add my son’s phone to our plan and there was a woman there talking to the employees about training or something and kept interrupting our sales person. We were on a time limit but she felt the need to distract him. I eventually interrupted her and had to tell her to wait until we were done since we are paying customers and on a time limit it would be far better customer service for her to wait 5 minutes for us to finish. Talking to Sprint employees is like talking with a teenager at their first job. A little more professionalism and significantly more customer appreciation is needed at this company. Wirless Toys is not the problem it’s Sprint. I’ve always had good customer service from Wireless Toys.

Buyer beware. This store will lie to you. I went in to get a new phone and was offered a free tablet. I asked what kind, they rattled off some name I’d never heard before. I said I only use apple. The store manager told the sales guy to give me an apple. I asked several questions to ensure it was free and I would be paying for the device. They said I would pay $ 15/​mo for 1GB of data (I was only getting this as a back up for when I travel in case my phone dies and I need to use it for directions as I already have a iPad). They said that was the cheapest plan and reiterated the device was free. That was in October. My account has been consistently chafed $ 17/​mo for the device in addition to the $ 15 I agreed to. Have called the store 3 times now, first time manager agreed it should be free and he would fix it. I got one $ 17 credit but it didn’t continue. Called again, different store manager would research it and call me back within 2 hours. That was 2 weeks ago. Called again tonight and got a very rude «acting manager» that said they couldn’t discuss my account over the phone that I had to come in. I told him I guess he didn’t like helping customers. Just spent 45 minutes on the phone by calling main Sprint # and now they are trying to figure it out for me and are supposed to get back with me tomorrow. Fingers crossed!

I had a new manager contact me regarding my experience at that location and also inform me that the employee I complained about no longer works there. I can’t make it to that location but I respect the extra effort!

My honey was accidentally charged for an international call that made to the US Virgin Islands. After multiple calls to Sprint with no help in the matter, in just a few minutes, Kevin was able to remove the charge to his account. Great service and friendly staff!

This Sprint store is awesome as the salesman really gave us a good offer for a bluetooth and charger. He even gave us credit for an older phone. I frequent this location sometimes to make payments at the kiosk but that is only if I am in a crunch.
Check this Sprint store out !

Wait a long time — store is slow & dont seem to care if ple wait! Sales people dont know indiv phones. Brian repeated the same thing on all phones and headstrong. Sprint doesnt train staff?

Went to look at an early upgrade. Brian the store sales guy was a scamming ass. He wanted us to make changes, buy a whole new plan, offered free products but quickly changed his tune on this. Come to find out after we left the store he decided we should renew one of our 2 lines. But we never authorized that. But he got the sale.
Found this out 3 weeks later. Took a battle to get it fixed. I had to go to the store and he wanted to be a nice guy and help. I explained that he was crooked, and had caused this mess and that I would not deal with him.
The only thing getting this the 3 stars is the managers. Orlando went above and beyond and when I walked in Kim was there to take care of things. Asked what colors on the phone and had them there. Had it setup in 10 min’s and took another 30 to show my wife how to use the new phone.
Avoid dealing with Brian unless you want to feel like you need to go take a shower when you leave the store. He is dirty, slimy, and a down right scammer.