Stanley Steemer of Phoenix, AZ

HORRIBLE. I called them to clean a sofa and they rushed through the job and now the sofa looks worse than before. NOW my sofa has permanent water stains!

We had Stanley Steemers clean our carpet a few days ago. The house has beige carpet throughout from the mid-70’s! Sad but true.
I called them because over the years we had used their services in other homes we’ve lived in many times.
They arrived on time in the morning and were finished in an hour. We didn’t move any furniture, just had them do as much as they could around the sofa and chairs, etc.
(They did move the dining room chairs and were able to do that room efficently.
I’m 100% satisfied. The carpet dried in practically less than two days. The event was ‘non-​intrusive’ and not noisey.
ps, They do need a water hose source but they used the outside faucet.

honestly, would not recommend this company to anyone ever. we hired them for services in march of 2015 and during the course of cleaning our carpets, they scraped and damaged our tile. the workers acknowledged doing it and the manager has claimed responsibility but NO ONE has fixed it yet. it’s been 3 months and they continue to give us the run around about fixing our tile. every time we ask for information from the manager, he tells us he will send it the same day but then does nothing. since we are in a rental, this has placed us in an extremely uncomfortable position as our lease is ending soon. we have made our property management company aware and will continue to spread the word about their lack of responsibility to their mistake. their contractors are super flakey and will tell you theyll be there at a certain time and then will not show up. we’re completely fed up with this company. I reached out to their corporate office via Facebook and they responded but have yet to contact us. DO NOT take the risk in hiring them!!! will be filing a better business Bureau complaint next.

I use them all the time, I have a puppy which add a little extra to me carpet cleaning needs. The guys are always professional, curious and do a great job!

By far the WORST company I have ever dealt with. I wish I listened to my instincts because I should have known from the pushy, overdone sales pitch this was going to be a disaster. Not only did they not do what they promised, which was cleaning my brand new porcelain tile floors in my new spa they RUINED the new grout and all my baseboards! Once everything dried and I could really see the damage, which was just about 2hrs later, I called the company right away and when I complained and told them about all the damage I was basically told «That’s to bad. Well I guess we can give you 10% off your NEXT service» NEXT SERVICE, are you KIDDING ME! So of course I asked to speak with a manager and of course I couldn’t right away since this truly is the worst company ever and their «manager» didn’t call me back for 2 day’s! This so called «manager» then tried to argue with me and tell me how they were not going to refund any portion of their service and I should be happy with the 10% off next service offer! If any manager at my small business ever treated a customer like I was treated they would be fired. Since I clearly wasn’t getting through to this «manager» I tried reaching out to the corporate office of Stanley Steemer which, surprise surprise didn’t work and I never heard back from anyone then tried reaching out to the BBB and that didn’t even work! Well thank goodness there is Unilocal and if I can prevent just one person from making the mistake of hiring Stanley Steemer then I feel they are getting the karma they deserve.

Hello Everyone,
I wanted to write a follow up review as I contacted the Better Business Bureau and they filed a complaint and they couldn’t even get a response from this company. I would recommend you avoid a company that doesn’t care about their reputation or making the issue right. I also contacted the corporate office with no response. Not a company I would recommend.

I wish they had negative numbers to give as it would be a –10. The crew was a disaster from beginning to end. First off in bringing in the equipment they nearly knocked a fine art painting off the wall in a hallway that was plenty big enough for him to move and bring equipment in.
I also have laminate flooring on all the entrances into the carpeted areas. They cleaned and left the laminate floor completely soaked with water that they didn’t clean up and left sitting on pools. Water will ruin laminate flooring so I took nearly half a roll of paper towel to clean up the water from the three entryways. The laminate is about 2 yrs old and the guy using the machine actually cut a gash into the trim piece about the size of a penny.
My carpets were left completely soaked and have taken me 3 days to dry them out with fans and doors and windows open. They simply took no time or care into my carpet cleaning.
When I called to complain I was rescheduled and not given a manager. I my when they called to tell me they were on their way did I get my point across that I needed a manager. The manager that called me back was rude and unsympathetic to what happened. He did refund the scotch guess charge and that was all
I recommend that you get someone else to clean your carpets if you want them done right

Paul and Chad were great! Very friendly, careful with my furniture and best of all made my carpets look almost new. It’s been eight years since another company tried to clean my carpets, but these Stanley Steamers did such a good job I have stopped thinking about replacing my carpets. I will be calling them again (sooner) to clean my carpets. Great job guys!

Stanley Steemer was completely seamless and affordable! I needed to get my carpets cleaned before renters moved in and turned to Stanley Steemers. For $ 100 they cleaned the rooms and did so without me even having to be there. They were in and out in no time and without any hassle on my part. Had I known how easy it was to get my carpets cleaned all along, I probably would have had much cleaner carpets in my past!

They cleaned my kitchen tile last year and did a good job. This year, they’re doing both the kitchen tile and grout as well as the granite counter tops (clean and sealing). I’ve actually never had the counter tops done since installing them several years ago (I know… I know…). Ian was the tech and appeared to be pretty honest and straightforward. Talked about the pros and cons of color vs. clear grout seal («if we’re cleaning it every year, you probably don’t need color until it gets really bad and color is 2x the price») and telling me that granite only needs to be cleaned and sealed, not polished too like other stones («it’s really too hard to see much difference but I’ll show you both and you decide.»). He did one section vs. another with the polish; slight, but not worth the additional money.
So yeah, I’d say they did a good job and it was worth it. I get the tile done once a year, and now I’ll add my granite counter tops too.
So if you book these guys, ask for Ian if you can; I’m sure they’re all good, but he was legit and efficient so kudos to him.