T-Mobile

I was a T-​mobile customer for 9 years and I got screwed over big time. I was charged $ 400 for a phone that did not have any physical damage, I just had issues with missing messages. Don’t know where they went but people would send me messages and I would not get them. The guy who inspected my phone at T-​mobile said that my phone was under warranty and that I only had to pay a $ 5 processing fee. After a month, I received a letter saying that I need to pay $ 400 because my charger port was messed up (Totally unrelated to my problem). I called customer service to get this fixed because it was not fair that they send me this letter when I was told, with proof, papers stating that I will not pay anything except $ 5 for the warranty exchange processing. When I called customer service, nobody was really willing to listen to my problem and kept saying «we cannot do anything about it, you will have to pay the 400» … If I knew that I had to pay $ 400, I would have never sent my phone (which wasn’t completely defective, I just had trouble with messaging). I don’t even believe my charger port was damaged because I never had problems charging, but for them to charge me 400 for that is just ridiculous. I could have bought a new phone. My bill for this month was $ 660. This company is just horrible. And I wish they would hire people with more experience and customer service skills.

This place is closed. A new one appeared E Bell an Tatum SE corner
Fed up with the to short reviews. Really sometimes there isn’t much more to say

Everyone there had wonderful customer service and was very helpful. The manager Blanca provided an excellent experience for us and answered all of our questions!

I have purchased Samsung Galaxy S5 for my husband early December. The salesperson told me they had a promotion — buy accessories for $ 75 or more and get $ 75 rebate card from t-​mobile. So I went ahead and spent $ 80 on accessories. Earlier this week I went back to the store to find out the status of the rebate and no one knew anything about it. They told me they can’t do anything about it since it has been longer than 30 days since the transaction took place and they do not keep any records after that.
Finally one of the salespeople remembered that it was actually a Samsung promotion and I was supposed to fill out paperwork and send it in to Samsung. Of course now this promotion has ended and there is nothing that can be done about it. There was nothing mentioned to me by the original salesperson about submission to Samsung — he was just too busy trying to make a buck. Every time I go into this T-​Mobile location there is a bunch of new salespeople and no one takes any responsibility for their actions. There is no courtesy and they absolutely do not care about customer service. All they are interested in doing is selling you extra stuff so they can meet their quota. Will never go back to this location — not interested in being conned again.

I’ve been to this location several times and have awesome customer service every single time. The first time was when we were setting up our service and the guy working with us stayed almost an hour after they were closed to get us all set up. I was so appreciative because with my work schedule it’s difficult to get to stores before they close. My most recent trip I was looking for a replacement case for the case I originally purchased because I accidentally broke it. I went into this location and the manager helped me this time. I told him I was looking for a new case and was sad because I really liked my original. Without me even asking he offered to just exchange my case for me. It may seem like a small gesture, but it’s what makes a difference between good and great customer service. The manager is definitely setting an amazing example for his employees and it shows.

Purchased an iPhone 6 and needed photos transferred from old Samsung Exhibit. Shawn was knowledgeable and helpful. Did the transfer to my computer very quickly.
So nice to deal with a professional!

Have been to this location three times now. Twice we made trips to purchase phones and once to get a replacement charger.
John helped us the last two visits. He was very helpful and courteous.
If you are with tmobile, this is a good stop for help or a purchase.