The Joint ...the Chiropractic Place

Nice people, great plan visits and many locations where it makes it very convenient for you to stop in. No appointments necessary and have been very happy at this location.

I have suffered from extreme migraines and headaches for the past 8 years. I joined The Joint a few years ago with great success. But, up until this past year, Dr. Smith provided some neck and shoulder stretches and adjustments (that he had specialized training in) and it honestly reduced my migraines and headaches a ton in the past 9 months. I can’t recall how long it’s been since I had a migraine and I have very seldom small headaches anymore either. I still get weekly adjustments, but I highly recommend having Dr. Smith work his magic on your neck and shoulders especially if you suffer from suffer from headaches and migraines from your upper back, shoulders and neck area.

I have a joint membership out of my home state of Virginia and we stopped in because my husband’s back was bothering him. My husband actually feels great. I got an adjustment while I was there and I didn’t feel like I got the same level of attention or verification of how I felt as I do in my local Joint. Additionally he moved my neck very quickly which made me very uncomfortable. My doctor in Va is very delicate with the neck area and makes sure that my shoulder blade pain is worked on and works on opening my shoulder area non of which was performed here. It just felt very methodical in nature.

Dr. Smith was very nice and informative. He tells you step by step what he is about to do so no surprises which helps you relax. Greeted very warmly from the young lady at the front desk. :) I would recommend Dr. Smith.

Tension and Headaches much better. I really like when I walk in and he knows what kind of day or week I am having by my look and how to help. The membership is worth it. Tension and Headaches much better. Great Doc Great Staff!

DR. Smith was gone for a short while, and so was I!!! Now that he is back, I have returned to the Norterra location and he is the reason why. There are thousands of Chiropractors but he is able to do difficult adjustments where MANY cannot. I drive quite a distance to get an adjustment from him, even though there are other locations very near my home, because he is worth the drive. If you need regular chiropractic, the monthly membership deal is unbeatable, What are you waiting for? Sign up now!

Dr Smith takes care of all my needs. Asks how my body is talking to me each time. Always feel my best when I make regular visits!

Not sure who Dr. Lori is, but she’s long gone. Have been seeing Dr. Smith for quite some time now. Excellent service and great staff. Highly recommended. The membership is worth it in my opinion.

Great place! Staff are great, very friendly and helpful. They know you by your name and they want to make sure you’re happy. Even if they are busy they acknowledge that they’ll be right with you. Dr. Smith is great, he helps me and my wife. He was able to help my wife with her migraine and headache. We’ve going to Dr Smith for almost a year. I definitely recommend this location and especially Dr Smith.

Two weeks ago, I did something to my back while in Yoga. After hobbling around for a week I made an appointment at the joint. Bonnie at the front desk was very kind, and accommodating. Your first appointment is only 19 dollars.
When I showed up, Doctor Smith took me back right away. He started our conversation by bringing out a model of the spine, and showing me the things he was talking about, and how everything comes back to the spin.
My first adjustment wasn’t as awkward as I imagined it would be, in fact there was 2 instances of instant relief.
Dr. Smith was very precise, and explained everything he was doing, as he did it, and I felt very safe.
My second visit was just as great (though no moment of instant relief) I look forward to finishing my treatment with Dr. Smith, and the rest of the office at The Joint Noterra.

The joint is amazing! Not only did Dr heather make me feel 100 times better in the first visit, they are fast, friendly and affordable! I will be going back!

I tried this place on the recommendation of a friend. While they are not pushy about joining, I felt like it was a drive-​through assessment. Very quick and he recommended that I come in at least twice a week. I have since found a place that I like better. It’s a cool concept but feels little factory-​esque.

My experience with Dr. Lori was very in and out; she didn’t seem to want to spend any more time with me than she had to.
Additionally, after I cancelled my membership, I felt like I received even worse service. You’re left paying for one additional month after you cancel, so I had 4 adjustments to use. When I used the 1^st of the 4 with Lori, she did two adjustments, which felt very minimal. I went to a different Joint location (on Bell by Sprouts) to use the 2^nd adjustment, and it was like night and day. This doctor did about 8 or 9 great adjustments. It’s a bummer since the Happy Valley location is the most convenient for me.

I joined this Joint because of my positive experience with the location in Scottsdale. Unfortunately, I canceled my membership after a few adjustment at the Happy Valley location.
I really dislike the amount of time the chiropractor spends with me. The entire adjustment takes about one minute and the chiropractor never asks me what is bothering me or any special areas she should pay attention too. She really says nothing about my back or adjustment at all. This is not what I am used to at all. I feel like I am getting poor quality treatment.
This is not my favorite place… On to a new chiropractor for me!

I was adjusted by Dr. Lori while visiting Phoenix from out of town. I was treated with extreme professionalism and expertise. She even fit me in in between her other patients. I would definitely be adjusted by Dr. Lori again and would most definitely recommend her to others.

This place is fantastic! Dr. Lori and Robin at the front desk are warm, welcoming, and fun to talk to. I have been going to a chiropractor since 2005, and have never had such great adjustments like I have from Dr. Lori at The Joint. I can truly feel she is passionate about her patients and the adjustments. I have been following her since 2007, continued seeing her multiple times a week while I was pregnant, and had her adjust my son at his birth. I rarely get sick and always feel great after seeing Dr. Lori!
The membership for The Joint is convenient since I work downtown by that location, and live by the Norterra location. Thank you so much, and I will be sure to spread the word about this awesomeness!!!

Poor adjustments, bad customer service.
I started coming to this The Joint because it’s much easier for me to get to during the work week. The first chiropractor I had there was okay but then they changed to a new one — Dr. Lori. Unfortunately, I was not getting very good adjustments from her. She was mainly using the moving table to adjust me. The last time I went in, I asked her not to use the table, so she did it manually. When finished, I could feel my hips were not fully in place. I asked her and she said I just needed to wait. Well that night and the next day I felt the same and I was sure it was still out of place. (When out I’ve been having problems with mobility in my leg, so it’s pretty obvious to me.) So, I went to Dr. Drew and he confirmed I was out of place and adjusted me. It was a big difference. I have my leg mobility back. I would not recommend this chiropractor. She’s nice but does not get the job done.
On top of it, I spoke to the manager about it and they would not do anything about it at all — not even offer to correct it by readjusting me. I had to pay to get readjusted from another The Joint. The bad customer service is the kicker for me. I won’t be back. And it definitely discourages me from using another The Joint as well. The other The Joint would not help me out with my problems at Norterra. The excuse was that they are the same company but separately owned. My confidence in customer service at The Joint as a whole is low at this point.