The Robinson Group

Avoid this property management company and their properties like the plague. Tenants in the unit above mine moved, and the apartment was never cleaned, causing cockroaches. When I approached the property manager I was told an exterminator and cleaning crew would be out immediately. This never happened resulting in uninhabitable living conditions. I was given an invoice dated before the problem existed and lied to about it. When i brought this to their offices attention I was never contacted like I was promised. I was then told I could just leave the property, and several months later learned I had a debt in my name due to my horrible experience with this incompetent company. I then found out the property manager had been extorting money from other tenants to «break their lease «and is now in prison for it. This company is the definition of slum lord. I was also charged for damages to the apartment that were not present upon my departure from the property. This company will try and defraud you anyway they can, they will never follow up and are nonexistent on all matters accept cashing your rent check. I’m sure you’ll read this Robison group, so I’ll say this about me and the other tenants you’ve defrauded and defamed, we’re ready to take action… class action. See you soon

I’ve been a tenant in a property managed by the Robinson Group since April 2014 and my lease is slated to end October of this year, 2015. I can say with all confidence to never rent with this group — ever. EVER. My job relocated me from Tucson to Phoenix last spring with short notice so I turned to Google and Craigslist to find a place as fast as possible. I contacted the Robinson Group and everything seemed fine at first, the manager of this property, Tom, was prompt and generally got back to me within a reasonable time given the extremely short window I had to work with. Let’s fast forward the clock 15 months later. I am now I’m my 15^th month out of my 18 month lease. I receive an email Friday morning from Tom (property manager) asking to come the following morning at 10 am to do an inspection for «leaks». Let’s just call it what it is — wants to make sure I’m not breeding wolves in my spare room and starting a grow house in my garage — I get it. But less than 24 hours notice? I ask to schedule for the following Thursday at 11 am. He agrees. The agreed upon day comes and I receive not a call, but a text message four minutes prior to our agreed upon appointment (in writing) that he would be late and we would need to reschedule. Extremely unprofessional. I absolutely will not be renewing my lease and look forward to my October move out day.

Do not plan on getting Any deposit money back. My deposit was 1,300 dollars and miraculously … My charges were 1,300 dollars! They would not answer my calls for an explanation. Most all of the money was listed under «Miscellaneous» in the letter. I sent them a registered letter and still no answer. The good news is they will NEVER check up on you or bother you. The bad news is it’s hard to get them there. We were without a/​c for 10 days.

I must confess to date, I have never in my life given a bad review online. This is my first. But I am compelled to write as my service with the Robinson Group (and specifically with Jarrod Robinson and Erich Robinson) was so abysmal, I truly don’t want any one else to have to go through a bit of what I did.
For close to a year they managed my property and here is just a snapshot of some of the headaches, challenges and unethical business service I received:
1. Charged for certain management fees I declined.
2. Repeatedly, charged for City of Phoenix late charges on water bills although money was in my account to pay it. They just paid it late.
3. Repeated failure to use my Home Warranty for repairs even when asked and instead I was charged their contractor fees. BTW I am now with my new property manager and they use my home warranty without any problems at all.
4. Double charges when I only ought to have been charged once.
5. Annual leasing commissions charged on a monthly rental and when the tenant left within 3 months they did not reimburse me for the 9 months the tenant didn’t occupy one of my suites. In total, I only received $ 644.65 in rent over three months of the tenant staying (actually less than one month rent) while Robinson Group received their $ 375 annual commission plus their 8% monthly management fees. I have still to be credited for the nine months the tenant wasn’t even in my property.
6. Property manager negotiated deals without my prior consent. This is omething that Jarrod Robinson over the phone with me and my husband on September 27^th, 2013 told me «was totally against their policy» but then stopped returning any of our emails or calls even though he said he would get to the bottom of it and call me back right after the weekend.
7. Promised to credit me $ 100 for gardening fees I didn’t give consent to, even though they told me they would reimburse me over the phone.
8. Sub-​par (which is actually being nice!) communication. Emails and phone calls not returned when they said they would be, especially from the two heads Jarrod Robinson and Erich Robinson.
9. Recommended renovations over $ 7000 telling me they would be able to raise rents easily with «no problem» by $ 75 a month and then when they were not able to easily rent out my units month after month used all kinds of excuses and suggested going back to original rent.
10. General lack of consistency. My property manager was switched 3 times over the course of 8 months (twice without even informing me) and often they would contradict the advice of the previous manager.
The only person at the Robinson Group who seemed organized and professional was their accountant, Cindy, who admittedly told me that she is «the mother hen of the boys who often needs her reminders to get back to clients and stay on track.» I absolutely don’t doubt this and is one of the most honest pieces shared with me during my time with Erich Robinson and Jarrod Robinson’s company. Cindy went to bat for me a few times and it helped some… at least temporarily. Also, their contractor Jerry Herr is a gem and does great work but the management is horrible and management fees unethical.
Currently, I am now with another property manager (have been for 3 months now) who returns my calls and emails promptly, does not nickel and dime me to death, charges a fraction of what they charge, does not make excuses for unethical business treatment, does not double charge and now I see just how TAKEN I really was. Over the course of the year with Erich Robinson and Jarrod Robinson’s company I was double and overcharged by well over $ 2500 (this doesn’t include the over $ 7K in recommended renovations they suggested telling me they would be able to raise rents easily with, but couldn’t).
My sincere hope is that if you are considering doing biz with Robinson Group, or specifically doing business with Jarrod Robinson or Erich Robison you give your head a shake and run the other way. Seriously! I wish you all the best.
There are great property managers out there… Robinson Group just isn’t one of them.

I wish there was a way to give negative stars on reviews. I had to write a review. Normally I’m a very satisfied customer (most my reviews are 5 star); however, The Robinson Group screwed us over, dicked us around, and made living in their property hands down the worst experience of my life, and I have lived in 5 states with over 10 different property managers (not military, just move a lot).
It started when we had been living in the house and our property manager sold the property to The Robinson Group right before summer began getting super hot. Well, our AC broke three times over the course of two months. Each time it took them over three days to fix. Normally it sucks when your AC breaks in Phoenix summer, but we had a dog, so it was terrible for him! They kept making excuses to why it kept breaking — it was electrical, not even an AC issue.
Then in October we had to go 20 days — yes TWENTY DAYS without hot water. We notified them we had no hot water. It took them three days to figure out why. Then when it was finally figured out — it took TWO WEEKS for them to fix it. I eventually took an entire day off work just to do it myself. Then when we requested those days we were not able to live in our home (couldn’t shower, couldn’t do laundry, couldn’t do dishes, couldn’t cook), they said it was not their fault and refused to reduce our rent. Then when I met with the city office for the Landlord and Tenant Act, they said we were entitled to reimbursement for those days the house was unlivable.
We deducted the amount due to us from our November Rent and moved out Dec 1. Well, our deposit check came back and they deducted the «rent we owed them from November». We are going to the city and seeking legal action but this has been the worst 4 months of my life dealing with these rude, cheap, and lazy people. If you ever consider a landlord or purchasing a home — go somewhere else!!! These people will bleed you when it hurts.