The Sanctuary of Phoenix

This home is a «basic needs» home — no scheduled activities and no attention paid to individual likes/​dislikes — but this seems to be the case with most assisted living homes. Although their care staff is very good, the company itself is TERRIBLE. My Mom was in the end stage of her battle with Alzheimer’s when she became a resident there on Mar 11. We paid the first month’s rent and a $ 1900 «security deposit» on Mar 11. My point of contact was Cheri Lopez, who was gushingly nice that day. Unfortunately, that was the most communication I had with her during Mom’s short stay there.
Mom died on Apr 20 and neither Cheri nor her «money person», Tanya Grimmer, would consider even a partial refund of the 2^nd month’s rent, even though Mom was there only 9 days that month. And as of Jun 26, the company has not refunded our deposit, despite dozens of calls and emails to both Cheri and Tanya. I have now enlisted the help of the Arizona Dept. of Health Services to try to recoup this money.
This kind of behavior is morally wrong and just plain mean. DO NOT BECOME A CLIENT OF THEIRS!