Total Wine & More

Over the years we have enjoyed our experience at Total Wine. However, as of recent the customer service has deteriorated quite a bit. Customer service failure #1. We reserved two kegs for a wedding this weekend and when we arrived to pick them up the lady said she did not have a reservation for us, and she was kind of snooty about it. After looking in the back they had both kegs with a big sheet of paper with our names on them. Customer service failure #2, no apology for being snooty. Both of the taps for the kegs had issues. One would not hold pressure at all and the other required us to pump like crazy. When we returned the kegs I mentioned it to the gentleman at the service desk, more just so he would know. Customer service failure #3, he grunted at me (yes, I said grunted) and handed my deposit receipt back to me he then told me «go to the cashier». I sure felt like I was an inconvenience to him.
These guys have a great model and we enjoy purchasing from them. However, if the customer service does not improve we will certainly take our dollars where they are more appreciated.

I LOVE this place and shop here exclusively for alchohol.
You can’t beat the huge selection of everything. They have just about any beer, wine, or spirit you want, as well as high quality and uniquely packaged stuff for gifts or special occasions.
The staff at this location is extremely knowledgeable, friendly, and helpful. I buy two kegs a year and they always have good ones available in ½ or ¼ keg sizes. One time (only once in 8 years!) I had a problem with a keg tap I rented. Kem, the manager, went WAY out of his way to help me out and the issue was solved in no time at all.
I also like how they have tastings, you can just walk up to the counter (no reservation required) and get a sample of something new or different.

Always love going to Total Wine & More for any kind of boozy need! I love just walking up and down the isles looking at the huge variety they have. No matter what you are looking for and the price range you will find something at Total Wine & More!

Another bad experience! Customer service is deplorable! This is the second bad experience we had with rude employees! The aisles are congested, they were out of stock on Buffalo Trace but were trying to up sell to a product double the price! The products were to heavy for me to carry — as my 18 year old son tried to help me they said that was unacceptable because he wasn’t 21! Yet they had no one to help me! I am done with Total Wine at Desert Ridge!

I absolutely love this place! They have a great selection of imported beers (it’s always fun to try something new from different countries), and an excellent selection of wine! My favorite part is the wine tasting on weekends, where you get to try a wide selection of wines before buying (and if you buy what you tasted, you get a discount on the bottle!). The staff has always been very friendly, and will help find any wine you are looking for (and if they don’t have it, give you some recommendations on bottles they have in stock). The only reason that I did not give them a 5 stars, is because last weekend I arrived at the store 7 minutes after their scheduled stop time for the wine tasting, and they wouldn’t let me try any of the wines they had out (they had not put any away yet, and I was the only one in the store wanting to try the wine — would it really hurt to stay open an extra 5 minutes so I could taste before buying?). It was disappointing because I go there every week to buy wine, and I look forward to trying something new (which I don’t like doing without tasting it first).

Shout out to Jim and Brad! Both excellent employees in helping me with my selection and experience at this trip 2 total wine. They took the time and we’re very thorough excellent customer service from beginning to end even with checkout cashier :)

This place has so much of everything, awesome prices, decent cigar selection too! The selection of micro brews is awesome, lots beers you never even heard of. I’m not a big wine o but prices are great selection is awesome

Total Wine has one of everything — liquor related. I mostly shop here for wine and beer. Their prices are the best and their selection is really good too. I like a beer from Pennsylvania (Victory Brewing) that is not easily found but Total Wine has it of course. They also have wine at a good price, even better than Costco.

Tastings some days for happy hours, or midday every Fri, Sat, Sun! I’ve been lucky enough to run into tastings for whiskeys, tequilas, beers, champagnes, and some great reds. But, hey, now it’s Springtime & lighter wines sound about right! Perfecto!

If you want a specialty brew or liquor they will have it. Along with your usual favorites. The prices are low. Only way you won’t love this place is if you don’t drink alcohol.

Way too many choices here and not much to complain about. If you walk through every aisle then you will see some unusual choices buried in the racks. I found Adult Smores and Adult Strawberry Milk and a pumpkin lager, which wasn’t that good. It is supposedly the only lager made out pumpkin. Some of the Twisted Shot flavors are interesting and the array of whiskey choices is dizzying.

After spending a week staring at bad beers at local places I took a drive to this place and felt right at home. Massive Wine/​Beer selection guaranteed to impress anybody!
Really hit the spot with some local stouts and others from around the country!

This place is always great. Awesome wine selection that has my wife always wanting to see whats new. We wish they refrigerated more craft beer but they always have items in stock. Customer service here is GREAT! Always helpful in finding certain items and a very clean store.

If you’re looking for a day to go to a great liquor store followed by 15 minutes of road rage then this is your place.
I love total wine. They carry pretty much anything you can imagine. Obviously great assortment of wine but tons of the hard stuff as well. They even get many hard to find craft brews. I also love the wine tastings which seem to be daily as they are having them pretty much very time I am in. The sips of wine really to quell the rage of the parking lot.
I do occasionally find they have boxes and restocking carts in the isles which get a little crowded with the large shopping carts. Either get the boxes out of there or give us small carts!
That being said. I will be back. Probably today. It’s Friday after all.

This would be a five star place if it wasn’t located in Desert Ridge, which is just a huge pain to drive in/​out of and within the center. Definitely don’t go during rush hours (drive time and lunch time).
Otherwise, the store is just really well stocked and the service is always helpful. The Scotch expert always seems to be around when I’m shopping for Scotches and has really helpful advice and knowledge on most of the stock. He’s certainly helped them sell me more whisky, and helped me discover new stuff I like.
Great beer selection too, and growler fills.

Total WIne is like a hobby shop for alcoholics.
I can find everything here including the hard to find RumChata.
If you like good whiskey, they feature Midleton for thirty bucks less than other places.
The wine and craft beer selection is enormous.
Sometimes, I only visit to look at all the vintage Bordeaux wines I can’t afford as I fantasize about tunneling from across the way and hiring drug mules to steal them blind. Especially all their Petrus.
And with all that Petrus, I’d have a sweet girlfriend too, maybe Jennifer Aniston.
And while I’m at it, I’d steal all their Cristal magnums as well. Then I’d ply Jen with the Cristal in the back of my F-​150 and commence to motorboating her sweet hangers.
Sometimes, Jen and I would drink it right out of her Jimmy Choo stilettos. Then we’d go downstairs into my dad’s basement and play Frogger on our old arcade machine.
I almost always beat her.
She has no Frogger skills.
Five stars for Mexican Xanax.
Five for Fireball.
Five for Total Wine.
Five more for Jen. None if she happens to whoop me at Frogger.

I LOVE this place. Great selection of just about anything to drink as well as a walk in humidor with cigars if you wish. Several kegs sizes and flavors to choose if you are having a party. Their wine and liquor selection is too crazy and a must see. They even have all the food snack items that you need to put out while entertaining.
I normally like to stock up with a trunk load of some of their fantastic Imported German and Dutch beers. This way I can avoid the poorly designed Desert Ridge vilely flawed parking lot as long as possible.
Gets really busy during playoff seasons or holidays. Be patient while trying to get out of the complex and use your blinker and not the finger. Party ON!

This store says wine but for me it is a beer garden and a beer community dedicated to supporting and promoting beer.
100 to 94 Points
94 to 92 Points
92 to 90 Points
Now if only they would get me a glass of Pliny the Younger.

I like booze. Total Wine & More stocks a lot of booze. I like Total Wine & More.
The selection really is amazing. There’s nearly an infinite variety of wines, beers and spirits. Total Wine also stocks a pretty decent amount of local craft brews and wines to pick from. Plus, there’s a neat selection of minibar size bottles of popular brands that I have not seen anywhere else. The prices are pretty good, and unlike BevMo, you don’t have a club you need to join to get Total Wine’s lowest price.
Total Wine also has wine and beer tastings, classes, and other events throughout the month. It may be the big box store of alcohol, and I’m not sure how knowledgable the employees are about their product as they would be in a small wine shop, but the prices and selections are hard to beat.

I love total wine. Everything you need to make educated choices. I love the way they section everything and offer tastings and classes.
There are a lot of places that you can get wine, like trader joes or bevmo, but what i like about total wine is that there is always an expert and a chance to learn more about wine, not just buy it.