Trailside at Hermosa Pointe

I have lived here for going on 3 years. I just downsized to a 1 bedroom. I like my apt., but I have had to call maintenance 4x since I’ve been here, and I just moved here in November. I’m still waiting for them to bring me the part for my washer, been over a week now, I don’t think I should have to contact them. But when they want money from you, or accuse you of smoking weed, then they’re upn your Ass. And I was very insulted by the accusation. Get you Crap together people, and point fingers where they should be pointed to. Make sure the gazebos in working order too, if not it’s a free for all who want to enter. NOT SAFE!!!

During my almost 2 year stay here, these are the things that we experienced:
Our apartment was not ready when we came in on our scheduled move in day because the maintenance team got the WRONG apartment ready!!! So our unit wasn’t even touched. The last tenant moved out and we basically just moved right in! They then asked us if we could move in another day… Oh yeah, let me just tell my moving trucks to turn around and just park on the side of the road until tomorrow… Really… So we had to move in all of our furniture as the carpet company was cleaning our carpets, so we were basically moving in on wet floors! However, the office did reduce our first months rent because of the inconvenience, which was very nice. However, when we went to give them our notice that we were leaving, they instructed us that all tenants are responsible for having their carpets professionally cleaned before they move out and said that it was a flat rate of $ 86 for every unit. When I called the company they quoted me over $ 100 explaining that because we have stairs and a second story, that ours was more expensive. $ 140.00 later…
only a few months into our lease, our unit got broken into by some high drug addicts trying to find change for more drugs… which leads me into my next issue:
the neighborhood is not the best. My roommate and I are both from the Scottsdale/​PV/​North Phoenix area and so when we moved in here, we really didn’t even know what Sunnyslope was… We would see homeless people digging through the dumpsters on a regular basis. In addition, I can not even tell you how many times I saw drug deals go down, and for two young 21 year old girls, we definitely didn’t feel safe.
About a month after getting broken into, we got bed bugs. It was the most disgusting thing I have ever experienced in my entire life. We had to basically pack up everything we just unpacked when we moved in, to have the pest company bomb our entire apartment. The process took over 2 weeks and it was very inconvenient. The office was very helpful with the situation and the bugs never came back. However, I have read other reviews saying that multiple tenants also had this same issue…
My brand new 2014 car also got scratched multiple times by a stray cat that would lay on top of my car. When I talked to the office about what they could do for me, they said nothing because the cat was a stray and did not have an owner to contact. This was really disappointing, and I still have scratches all over the hood and top of my car from this damn cat!
My final bad thing about this place is the PARKING!!! OMG!!! The parking situation is really one of the worst I have ever seen. You have better luck parking at a meter in downtown Phoenix on a Saturday night then parking here at 5:30 on a Monday evening. My roommate and I both work nights as servers and would basically get home at 11 pm every night, and trying to find a spot would literally give me anxiety. We have had friends come over and have to leave right away because they had no place to park! There were even times when the two of us would just have to go to our parents house and spend the night there! It is VERY UNACCEPTABLE that someone has to fear that they can not park at their own home! This complex needs to seriously talk to either the management company or the city of Phoenix about expanding their parking! In addition, the «gates» at either entrance were always open. I never even needed a gate code to get in because they were never closed to begin with…
Now, even though there are definitely things that they need to improve on, there are some things about this complex that I will miss and that I did like:
The views of North Mountain are unbeatable. My unit was backed up against the mountain and every morning when I walked out my front door I had the most breathtaking view and scenery.
When we moved in, our original rent was only $ 920.00 a month for a 2 story 1,200 sq ft. town home.
The complex is not your standard cookie cutter complex that looks like every other place out there, it was unique in architecture.
The office staff was also very friendly to us and maintenance always came as soon as I made a request, they either came the same day or the very next.
All in all, I really did like living here. I liked being so close to the central and Camelback corridors and downtown, even though the immediate surrounding area was ghetto. I really do miss the view from my unit and the large square footage we had, but, would I live here again, no… sadly, the parking is just way too unacceptable and basically the reason we did decide to leave. I am only writing this review to let people know that the complex itself is actually quite nice but not being able to park at your own house, is just a deal breaker for me! Oh, and bed bugs, nothing beats bed bugs…

If I had the ability to give this place 0 stars I would. Absolutely horrible management. I had to practically plead with management to fix a roach problem that had invaded my apartment. After multiple times or going into the office to complain, finally the situation was resolved after having to go through «well the past company only comes out on Mondays.» BS! I have a health hazard in my living space-​I need things taken care of immediately! Parking is atrocious, if you have anyone visiting you or if someone lives with you you’ll never find a parking spot so it’s better not to bother and just have no one visit you. Area is ghetto and I’ve heard of multiple people’s places being broken into. I myself had an instance of a weird man staring into my window at night. Creepy. Air conditioning and how the apartments are built are shoddy as my electric was always obnoxiously high. Multiple pools on the property which is great, however half the time there is a lock on the gate so you get in or they schedule pool maintenance and shut down the pool during the summer time. This makes zero sense. Security guards are on site-​should be a clue. Transients sleeping on the playground equipment in the morning, rummaging through your trash, yep sounds like a great place. Wait, the security gates should keep all that riff raft out right? Wrong, the gates work about 17% of the time. Upon moving out I knew I would have a clean up bill as my dog had done some damage to the apartment. I receive a voicemail and email stating that I owe a large amount of money and that if I don’t respond to them by that day they would send me to collections. I never received any kind of letter or notification from them and certainly don’t expect to be treated by threats of collections agencies. So glad to be done with this place. Stay away front this place. There are many other apartments, especially just north of this place that have mountain views and are in better areas.

They’re decent apartments. We paid 713 which includes renters insurance. Our electricity bill was always between 70 and 130 depending on the time of year.
The pros:
Walking distance from North Mountain
731 square footage for a one bedroom (I consider that to be decent)
Gates at the entrances (although they were broken half the time)
They’re pet friendly. It seemed like everyone had a dog
The staff is very pleasant and helpful
The cons:
Surrounding area is fairly ghetto
Our windows were drafty and didn’t block out sound very well
It was difficult for visitors to find our apartment because the numbering system makes no sense, and it’s extremely difficult to find visitor parking.
Our apartment didn’t have many windows and there was very little natural sunlight.
One last thing I should mention — we submitted a maintenance request in person twice and both times nobody showed up. I then submitted a third maintenance request online and they promptly showed up the very next day. Moral of the story: submit maintenance requests online.

Worst parking for visitors EVER!!! If you arrive after 5pm and don’t have an assigned covered parking spot good luck! A lot of the outside lights are always out and the back gate is NEVER locked so I’m still trying to figure out why that exists…

DO NOT MOVE HERE.
The management is terrible.
They will seem very nice and personable to get you to move in, but once you have any issues they do not go out of their way to help you out. They have attitudes with you and do not do anything to work with you to solve your issues.
Pretty much every questions answer is a no.
Zero parking for visitors or anymore with more than one car per unit.
Dog poop everywhere.
Landscape grows into your walkways and doorways.
Pools are locked before they are closed.
Sketchy area.
Homeless people come in and swim in their clothing and dig around in garbage.
Plaza next door is noisy.
Apartments are falling apart (had to call maintenance over 15 times)
This complex needs a serious makeover.
Not satisfied with my stay here and do not recommend anyone move here.

If I could give this place a ZERO, I would. Since the new ownership, they don’t answer phones, and don’t return phone calls. The complex is ok, but there’s a lot of complexes that are much nicer for the same amount. Parking is a real problem, so any guests end up parking across the streets.

Honestly, I normally do not write bad reviews, but future interested residents should read this. I do apologize and I’m sure with some company efforts to fixing these mistakes, this complex will no longer have any bad reviews.
I lived here during the transition Orion at Hermosa Pointe became Trailside at Hermosa Pointe. Upon request for move out date, I first received a letter at our door stating there was a 90 day notice. Okay cool, so I put in the notice a little over a month later and they stated «Oh sorry, your contract is with the previous company so you only have a 60 day notice. Now you owe an additional one month’s rent after your lease.» My question to them was why would you put a letter at my door saying I had 60 days when I really only had 30?
When I move, I like to paint the apartment to make it feel more at home. I always paint it back before I leave. I asked the lady at the office for the exact paint color and she told me the name and stated that I can get it anywhere including Home Depot. So I go and buy this paint and primer and begin re-​painting when half way finished I notice it doesn’t even match! I call maintenance and he comes in and tells me its the wrong paint and that I can only purchase it at a specific store. Okay… so why does the office not know this valuable information? So they ordered me the correct paint which I am thankful for that I didn’t have to purchase another one. however all of this time could have been saved if the office was more educated about these important rules.
Gate: Would always break every other week
Parking: hard to find if wanting to invite over a few guests. Sometimes they had to park across the street in the neighborhood and walk over.
Dog poop: one dog owner would hide their dogs poop under rocks. Every morning I would see squished dog poop smashed under rocks which makes the community look dirty due to a lazy dog owner. I honestly think it takes more effort to find a big enough rock and squish their dogs poop, instead of simply picking it up and throwing it away. Never got a chance to catch who was doing this.
Tip: Perhaps installing doggy bag poles around the complex like other apartments have will help this issue.
Best thing about living here that I do miss is the convenient location of being next to North Mountain. Close enough to run to and a beautiful view of the city. Also, the convenience of living next to Scramble was a plus as well. Awesome breakfast.

My previous review, prior to move out, was generally positive. Living at the complex was fine. The pros — quiet, decent office staff, plenty of space and storage, beautiful grounds, unique floor plans, close to North Mountain Park.
That being said, upon move out, I must tell prospective tenants to think twice before renting here. I was willing to overlook the cons because all apartment complexes have their weaknesses. This one is in a sketchy area with very interesting individuals. Parking is extremely poor. The gates are always broken. Maintenance does the best they can and respond quickly, but expect to have the same appliances and fixtures repaired several times over.
And here is the kicker — upon move out, we were hit with a $ 229.50 fee. After two weeks of communicating with office staff, the breakdown is as follows (according to their email):
«You failed to professionally clean your carpets; the oven, stove, top of the refrigerator, cabinets/​shelving were dirty, and there were areas that were not touch up painted at move out. Unfortunately, per your move out guidelines, every resident is required to leave the dwelling in good condition.
8÷17÷2014
Carpet Cleaning — 85.00
Apartment Cleaning — 80.00
Touch up painting — 60.00
+ Tax
229.50»
I requested pictures of their inspection several times via phone and email, but no one returned my calls or sent me the pictures confirming this. I finally spoke to the property manager Sarah, who explained that tenants are expected to prepare the units for the next tenants, including painting, professional carpet cleaning, and full cleaning detail. With this review, I would like to include the inspection pictures staff took in order to show that the unit was in better than good condition upon move out, but Sarah has yet to send them, even after repeated requests. My sister and I lived in this unit for two years and maintained it very well. We spent several days cleaning the unit, using Magic Erasers on nearly all surfaces prior to vacating.
As tenants, we had no disciplinary issues, no complaints, never paid rent late, and were always patient with staff when packages were lost, fixtures and appliances broke several times, and even when my small dog was attacked by a resident’s pit bull (which is banned from this complex) and no action was taken for well over a month.
If you are planning on signing a lease here, please think twice about it. You will be hit with additional fees upon move out, poor treatment and customer service from staff, and total lack of respect and communication regarding the fees. On top of this, they are threatening to send our bill to collections should we not pay it by 9÷17÷14. Unfortunately, because they refuse to send us the pictures of the unit, I refuse to pay the fees.

Booooo bed bugs everywhere. DO NOT LIVE HERE. Staff here lies and not helpful.

Emailed like 5 times — finally got some straight answers but alas the managment team is deplorable would not rent if you paid me to stay here… and check out the other reviews many have regretted renting there too

WOW.
Beautiful property, nicely appointed apartments with a very homey feel.
Great details all around the grounds.
Very professional and welcoming staff.
Rents reasonable for what you get.
Only downside, at the edge of Cracklandia bordering on Upper Meth Heights.
Yes, you have to run the gauntlet to get home.
You get to shop at either CrackFry’s locations and the Tweaker’s CVS is close by.
If you can get past that, you’ll do well at Orion.
My friend who was apartment shopping could not though.
It would be perfect if this property was located in a better part of town.
They definitely ae a bright spot for where they are.