True View Windows & Glass

I started a re-​model job several months ago and just completed it due to some unfavorable companies that I dealt with. First delivery of a couple of windows and screens, produced a install that broke the window. The replacement window was delivered with a scratch that was covered up by a sticker. The third attempt was successful. Most of the problem I had was with the scheduling people who repeatedly set me up for 4−6pm on Friday afternoons. If they arrived at 6pm that would be at least 7pm or after for completion). I kept telling her each time that that was unacceptable as that was «MY» time. I finally found out that she was attempting to schedule me for late Fridays because their business is in the east valley and would like to have the installer end his days in the west valley and closer to home. I finally had to call the General Manager who made things happen according to the CUSTOMER’S wishes.

On time, worked quick and did great work. Good communication as well. Happy to recommend them to anyone!

We had our sliding glass door broken and we needed emergency repairs especially with 2 toddlers in the house. Talked with Gina and she set us up for the same day emergency repair she and was so nice and pleasant and told us the tech would be out by 7pm (the glass got broke at 3pm). Got a call from the tech Greg letting me know he was heading out of the shop but just gave me a heads up that he would be fighting rush hour traffic but he would try to be here by 7. I got a call about 6:40 and it was Greg just letting me know he was still in traffic but he would be here shortly. I was just very impressed that he would call to give updates. It seems like most places give you a 4 hour window and the tech will show up late or not at all and will just leave you hanging but definitely not the case here. Greg was a delight to work with and he had a great sense of humor (you can learn a lot from YouTube videos). From start to finish this company was a delight to work with. I would highly recommend them for any of your glass repair needs. Thank you for the great service!

We purchased a home a few months ago that needed 10 dual pane panels replaced. True View completed an inspection and replaced the glass. There was one window that the glass didn’t fit correctly but they reordered and that work was completed. We were very happy with their work and in fact just had two beautiful new sliding glass doors installed. Everyone I’ve dealt with has been very responsive to my calls and questions. The men that completed the installations were friendly and quick!

Same day Emergency Services when no other company would answer the phone. Thank you True View, you guys saved the day.

They came out and measured for our new shower, the customer service is amazing! From the first phone call to the very last interaction we had was enjoyable! I absolutely recommend this company for all of your glass needs! They are prompt and efficient! This company truly cares about customer service and that goes a long way in my book!

We had a pretty large crack in our dining room window so we called True View. I gave them the measurements of the glass that was damaged and they gave me a rough estimate over the phone. The next day they sent their tech over to measure and give me an exact cost for repair. He was very polite and answered all of my questions and explained the replacement process. We went ahead and ordered the replacement glass and within a week it was in and they came out and replaced it. It looks flawless. Same tech came and installed very quickly and cleaned up any mess from the work. Hope we never need to replace glass again but if we do we wont hesitate to call True View again. A+

We live in a world of person-​to-​person communication in the form of reviews of services. So I feel this review will help someone somewhere soon.
Yesterday I was maintaining the back grass area at my house — bought a new weed-​eater to do the job well. It picked up a rock and hurled it into my sliding glass door opening to the patio. One loud explosion and glass shards were everywhere in all directions. I quickly contacted my maintenance company and they recommended True View — I discovered their main office was nearby my location, and a I went to the office and arranged an almost immediate replacement appointment for the next morning, and Greg came out to assess the situation — the glass needed was not standard, and he had to make a trip back to the warehouse for the correct glass — then returned to find that re-​fitting the door was a real challenge, but he was done with the job within an hour. Thanks for the expertise and the promptness — I am a Registered Piano Technician who is also in the service business, and I was glad to see such competent professionalism bya much needed service company.

Ordered a large sheet of glass for a picture over the phone. The representative guided me through the process and recommendations, took the order then sent me to scheduling. I was contacted immediately, set the delivery schedule and provided payment. The techs came on time and did a fabulous job installing the glass. They also called in the morning for a reminder as well as once they were 30 minutes out. WAY better service than one expects these days. I’ll certainly use True View for future needs!

Dwayne came out to measure some windows that our buyer wanted to purchase and replace.
He was very professional and gave me his card at the door.
Very good around pets and friendly too.
Thankyou Dwayne for your outstanding customer service and for putting my screens on slider the correct way!

I had True View replace a large master bedroom window. After several quotes from other companies, I was referred to True View from a contractor that does mostly large businesses, and said he likes True View best for any residential work he had. I was so pleased with ever interaction I had with them. True View was by far the lowest price and best product. The correspondence with the company was always easy and I received almost immediate response. The initial quote was for a window that would not work, however they honored their price. The installation was done quick, however after a day the caulking looked warn and very cracked. I emailed True View and they sent out a crew this morning to fix it. They had a bad batch of caulk and apologized. I would highly recommend the company to anyone. The customer service was really fantastic.

We needed a new shower door, and True View was able to promptly give us a competitive estimate and did a great job installing the door. There was an issue with trim piece being made too short, but they left us with a fully functional door and came back the following week with a new piece and it looks great.

Easy to do business with. Helpful and courteous. Ordered a new heavy duty screen for patio door. Ordering took about 2 weeks. Showed up on time. Installed excellent quality heavy duty screen. Would use them again!

True View has replaced most of the windows in my home. I first had them replace windows on the North & East sides. They did such a great job, I later had them replace the West & South side windows as well. The crew arrived on time, were very professional, completed the jobs and cleaned up after the work had been completed (even picking up small pieces of dried putty that had fallen from the old windows. Some time later, I thought I had an issue with one of the windows. They sent a gentleman here to check it out. It wasn’t the window, but my lack of knowledge. The gentleman educated me in a very professional manner. If I ever have a broken or cracked window, this is the ONLY company I would call. I would not hesitate to recommend them to anyone that needs window replacement or repair.

We had 3 Invisible Screen Doors installed. All were great and look fantastic! The front door however is truly special. It is an oversized double door. The frame of door was built extremely crooked. I also special ordered the framing material to match the wood on my door which is a knotty alderwood. The installers did a fantastic job of installing the screen door and the frame matches my doors exactly! When the screen is open, you can’t even tell I have a screen door. These guys are the best. I highly recommend True View Windows. They were real professionals all the way.

True View measured and installed glass shower doors and enclosure for three new baths at our whole house remodel. We had several bids. True View’s technicians did a more thorough job of measuring and gave me better options for swing direction to make the most of the spaces. The install went well and work was done in professional and tidy manner. We’ve also used True View to repair broken glass at a condo. Would definitely use them again.

I broke my sliding glass door from a rock while mowing my lawn, so I called true view and got Great customer service and fast response! I definitely recommend True View!

I got new windows about a year ago. I really enjoyed working with this company. They were timely, gave a great quote and the windows arrived earlier than their estimated time. They were installed in one day and look great. And I’ve notice a great decrease to my electricity bill now that I have dual pained windows. I waited a year to make sure there were no issues that came up, but I can say that I probably love them even more now. I will be getting the remaining windows replaced soon, as I only had the bedrooms replaced originally.

My husband and I had a major glass crack on our kitchen/​family room window. We called for an estimate, which was very reasonable for a double pane window and within a week was installed. The installers were courteous, prompt and effect. They explained upon installation what made the glass cracked in the first place. The house settled and shifted the framework and put pressure on the glass. They made the appropriate modification to the frame so that this wouldn’t occur again. The phone staff was also very courteous and was willing to work with our schedule for installation.
We were very pleased with this company and would highly recommend to anyone with any type of window/​glass problems.

Another problem! Chatted online requesting warranty coverage for my retractable screen door mesh that isn’t tight enough so it’s wavy when open. They said the warranty didn’t cover a person or animal going through it or damage from high winds. I told them none of that happened and the perfectly good mesh shows I didn’t damage it.
They said their LIFETIME «limited» warranty doesn’t cover this even though it’s due to the construction of their product. They quoted me $ 195.00 to have it fixed or $ 49.00 for me to pay for them to look at their product problem. I said I wouldn’t pay to have them come out and they again threatened me by saying if I had someone else fix it the LIFETIME «limited» warranty would be voided.
UNBELIEVABLE! This company does NOT stand behind their products in any way, warranty or not!