UHaul

I promise to tell everyone I know at home, work, and play about how Uhaul robbed my daughter of her time & money, left her stranded without furniture, and after 3 months have made no attempt to make things better.
It is not a Uhaul location, it is the Ubox division that gave us directions every step of the way, heard out complaints, and have overcharged and under-​delivered. The local Uhaul dealers were great, the customer service professionals were great, but the Regional Managers were rude, unprofessional, and corrupt. If they didn’t care about stranding my 22 year old daughter across the country, I am pretty sure they will not care about yours either… they just want the money.
I will tell all of my friends, coworkers, social media contacts, and at every performance to stay a way from Uhaul until they either give me my money back (which I will give to my daughter) or rename the company O’Haul!!!
Tell my story to your friends as well…

Tried to get a Customer service job (work from home) job. Got a letter in the mail today, couldn’t believe I didn’t get it., only because I started with them a couple of years ago and had to quit after a couple of days through the trailning because of my green card. They told me when I got a new card come back. So my question is why? Well I’m kinda of glad as I talk to someone who worked there and was very dissatified with the company.

On Dec. 22 my GMC Safari Van broke down on my way home from New Orleans to Illinois. It was an unfortunate incident, a one in a million chance part of my engine would break after years of being fine. I was stranded, homeless, no friends or family, everything I own was in the van with me and I had barely any money. I had to have my van towed back into Nola, as close to Uhaul facilities as possible, where I lived in my van for 2 days while calling around and figuring out my options.
Ultimately, my absolutely only option to get home was to rent a truck and trailer and tow my van home myself. I reserved a truck with Budget, but with past poor experiences with them and no way to get to one close by, I had to go with Uhaul.
I called the Elmwood Self Storage and Wine Cellar at 1004 South Clearview Parkway, New Orleans, LA 70 121 and asked if they have trucks and trailers available, which they did, and if they could price match Budget, which they would. I cannot stress this fact enough. After explaining the EXACT price, I was PROMISED that when I went to pick up the truck and trailer I would only have to pay the same EXACT price that Budget was offering me for their truck and trailer. Promised, by a Uhaul employee, the only reason I made the reservation.
I had to use what little money I had to take a cab and walk part of the way to get to the rental place. Once I got there, they again told me they price match Budget. When they called the main Louisiana office to confirm, the office said they would not price match, going against what I had been told TWICE before. So I called the office myself and spoke with a manager. She told me she wouldn’t price match because there was a shortage of trucks in the state, except this facility had three trucks sitting in its parking lot. After pleading with her that I could not afford Uhaul’s full price, which was ridiculous compared to Budget, she was rude, disrespectful, dismissive, ultimately yelling at me and hanging up in mid conversation. I’ve never been spoken to like that by any company representative. It was unbelievable that a manager would talk to and treat a customer like that, especially after I explained my horrible situation. A few days before Christmas and absolutely no sympathy. Two important things to note here: she told me it was HER choice to not price match, that it is Uhaul’s policy to price match but she was refusing, and before she hung up she told me I could get a refund for the difference I had to pay (between the Budget quote and the full Uhaul quote) once my reservation was complete. I had to max out my only credit card for this one reservation, a reservation I was promised would be a certain price and instead was screwed over for.
On my way to IL, the truck overheated for I don’t know what reason, as if things couldn’t get worse. After giving it time it finally got going again and I was able to make it home finally after a day of driving and spending what little money I had left on gas and no food. Once the truck was returned, it took 3 days, not including Christmas Eve or Day, to check the truck in, something I’m told is strange by another phone representative. This person also told me, when I called to file my complaint and get my refund, that yes, Uhaul price matches, the third person to tell me this. So I waited, and no one got back to me. So I called yet again and was told I would be given a refund of only a small part of my reservation, and not the difference I was again promised. It seems Uhaul likes to make a lot of promises without fulfilling them. So I made an objection and was told that another manager would call me to settle this issue. So I waited and after a few days I get a voicemail of a gentlemen, who does a terrible job saying his name and phone number, making it impossible for me to try and call him back, that my refund for the difference would not be made. The reasons he gave were different from the first manager, implying that Uhaul is making their rules and policies up as they go, whatever they can do to take my money. I tried to call the number back that my caller ID picked up and left a voicemail, but haven’t heard back. Uhaul has made no effort to resolve this and fulfill their many promises and agreements.
This brings us to present day. I am still without money. I am still without a van (the difference I was promised would certainly help) and yet Uhaul continues to proser, taking advantage of their customers. I find a lot of complaints on many sites against Uhaul. They saw I had absolutely no choice and took advantage of me, misleading me, lying to me, mistreating me, and for what? With the millions they made, whats my few hundred dollars? I can tell you that few hundred dollars is a huge deal to me. It is unbelievable how I’ve been treated, how poorly Uhaul has handled this situation and I won’t roll over and move on like they hope, like they expect their customers to.

No soup for you, U-​Haul! Do yourself a favor, Unilocalers, consider other sources, or be prepared to spend a lot of time dealing with kindergarten managerial style phone service and lame brain automatic tracking systems that treat you as if you need someone to hold your hand while crossing the street.
If you rent from a place called U-​Haul, you’re typically the kind of do it yourselfer that gets the job done, and you DO IT YOURSELF, because you want it done right and no bull$&+#…not because you’re cheap, because you’re a take charge individual, so get your crap together U-​Haul and act accordingly!!!
Here’s another tip, Unilocalers… don’t rely on the hired help, even if they call themselves mgmt, and make sure YOURSELF that the equipment you’re paying for is indeed the equipment you get, from the hanging rod for your wardrobe box (mine was found to be 1 size short when packing my clothes, and of course this is one of the last boxes being packed at 1am), to the actual length of the truck (I’m now wondering if they gave me the right one)!
I’ve got this epic move happening, and decide to cancel my auto transport rental and give them a days notice (I’m that kinda guy). Do they relay this information to the poor guy responsible for hooking it onto the truck? You guessed it… NO!
Later, that afternoon I get a call from Screwball-​Uhaul wondering when I’m going to be picking up my truck and auto transport that I have reserved because its now 4 hours past the time I was scheduled to pick it up… I ALREADY HAVE IT! Don’t worry, I didn’t really yell, BECAUSE IT WAS A STUPID RECORDING!
It continues, because after I get to Phoenix, drop the truck off, I get another msg asking when I’ll be dropping it off… Are you serious? Come on, l’m a do-​it-​yourself kinda guy, I’ll get it done, already… oh wait, I already got it done!
Lame.
Two weeks go by, and I fly back to CA, reserve the auto transport that will carry my Jeep (4″ lift and 35″ tires) that I’d rather not drive across 300 miles of highway (see pic o me), and think this should be pretty clean. These auto transports are bullet proof and very reliable, hey, I’m a do-it…oh, you already know… any hoo, good equipment!
Again, next day, almost in Phoenix, right? Screwball calls and wonders if I’ll be picking up the auto transport. I was seriously 30 minutes away from returning it. Now its getting comical, that is, until last night.
An entire week goes by since I rented the thing, and actually getting settled in Phx, and I get an email that reads, «we’ve been trying to reach you and inquiring about the auto transport. You have not returned it as scheduled.» ARE YOU F’N SERIOUS?!
Next morning I’m pissed, but I maintain my professional composure, however, I get this lamebrain on the phone who actually works in the corporate office in Phoenix and asks, after telling him I dropped the equipment off at 40^th & Camelback, «what kind of facility is it?» …excuse me. are you not in Phoenix? «Oh, I’m new here», he tells me. Geez!
Anyway, happy to report that it was found, no help from the jerkweed where I rented from in CA, who put in the wrong destination code, and because I dropped it where I said I would, instead of where jerkweed said I would drop it, it showed up missing… where did they find it, you ask? 40^th & Camelback.
Screwball accounting, lamebrain employee training and jerkweed attendants puts this business on my list of «never agains».