Urology Associates

They are suppose to open at 8:00, and they did not answer until 8:30, and when they did they put me on hold and here I am now 8:44 holding. I have an appointment today and we shall see how competent the front office staff is.

Kalinowski did my prostate cancer surgery. EXCELLENT! As for parking; THEY MOVED. New location is Osborn and 13^th St. Ample parking.

Avoid this place at all cost. I have never seen such an incompetent, ignorant and rude front office staff as the people here. My criteria for deciding to keep a doctor (during my first visit) is; can I speak to a competent human being on the phone, is the office staff courteous, caring and helpful, is the office CLEAN, is the exam room CLEAN and does the doctor have a good bedside manner and someone whom I can be comfortable with… well this place gets a big fat ZERO. Don’t walk run away from this place. All it took was my first visit and I have vowed never to return. This is after all your HEALTH we are talking about!!!

Unfortunately I have to agree with the previous reviewer. The Doctor was great but dealing with the front desk staff is so difficult I left and went to another practice. They don’t give phone messages, return phone calls, spell your name right on documents so your prescriptions aren’t right… 3 strikes and you’re out! Bummer.

Dr Eric Zeidman and his MA Cammie are tops. The front desk, especially John are fine… sometimes a bit rushed when all docs are in house. Parking is abysmal.

I have been going to this practice for several years. I have always found the staff very efficient and organized. The waiting room is very pretty and they offer self serve hot beverages while you wait.
My doctor is Dr. Feng and I have found him to be very knowledgable and helpful. When I have needed additional tests done outside the office, he has always asked the outside staff to expedite the results to him and they do.

This review is about the staff at this practice. Everyone at the front desk does just about everything they can to prove their incompetence. The front desk folks — billing and scheduling — lack training and apparently, adequate supervision. Complaints range from unkempt appearance and marginal hygiene to unprofessional incompetence dealing with forms, scheduling and patients.
The two physicians I dealt with were fine, but the front line is abysmal —
no customer service whatsoever and incompetence and attitude rule. You’re risking paperwork foul ups, miscommunications, and general slacking with the staff.
The physicians at this practice might consider investing some time and attention into
training their front line. Should a physician at this practice happen upon this review, please take note and provide some training and supervision to your front office.