US Post Office

These people need lessons in customer service. I try to avoid this branch as much as possible. They take their sweet time even when the line is long and the Asian woman is incredibly rude and unpleasant.

Without question one of the worst post offices in the United States. In six months I’ve had lost packages, lost mail, screwed up mail holds, and lately a change of address was apparently filled BEFORE my move, causing me to miss a critical piece of mail and costing me hours of hassle to sort out. The front desk people are dull, rude, uncooperative, and the back room ‘supervisors’ are hopeless. John and Richard, by name and then just TRY to see who they report to to demand accountability. I was given a fake name on that one. Their incompetence and customer service is just a disgrace. And there’s no fixing it, so use Fedex instead because they seem at least to understand they are in the delivery business. These people are the bottom of the barrel in terms of being clock-​watching, irresponsible It’s-Not-My-Jobbers. Pathetic. Everything that’s wrong with America.

I’m not sure why people keep giving the employees at this location a bunch of trouble. I’m not saying they’re lying, but I’ve been here twice and both times, it was fast and friendly. I didn’t get invited to anybody’s dinner party, and nobody offered to detail my car, but I was in and out, and was treated well.

I go to this branch almost every day. The management seems to be competent but the lady working the counter that needs to use a magnifying glass to read her computer screen is down right unpleasant and sometimes rude. Customer service lessons should be a requirement once per year.

Have to agree with all the previous reviews regarding the poor customer service here. When they find themselves working for minimum wage when FEDEX takes over, I hope they remember how they treat people.

This place must be one of the worst USPS offices in AZ. We have had one problem after another from getting other peoples mail to not getting ours to now being unable to access the box because of a key issue. I called them Tuesday and was told it’ll be several weeks to get it replaced and i will have to come to the station to pick up my mail before 4:30. Who gets back to Awhatukee before 4:30 on weekdays? So, Friday and Saturday I have now gone but they aren’t holding my mail yet even though I have 2 packages that I know are in the package receptacle one of them being medicine I need. I explained that and they just looked at me like they don’t understand what I’m saying. Now I have no medicine and will be unable to attempt pickup until sometime next week. These people are very uncaring and seem to enjoy screwing the customer. No wonder people avoid them at all cost and use UPS or Fed Ex instead

Lines are hit and miss. Sometimes insanely long, other times no line at all. Usually only one employee working, and when there is a long line, an employee or manager will come out and ask if anyone is there for pickup, but not actually open up a line or help the customers waiting. Also there is a female employee who is SO rude. I’ve heard other people in line whispering, «No, No! I don’t want to get her!» I try to print postage online as much as possible, but when I have to, I go there only bc they are still cheaper than the other options.

Brittani Davis is the BEST!!! She is an amazing postal worker. Today (Dec 20, 2012) she was working all alone with a long line of people waiting to mail packages. She was smiling, personable and friendly to each and every one there. She never showed any frustration and was attentive to each person.
I am so proud of this young woman and I hope the US postal office knows what a great worker she is. I vote she get a raise!
Marian
Ahwatukee Resident for 23 years

This place is the pits.
There are no supplies in any of the racks unless you want to send something Express Mail. All of the Priority Mail stuff is constantly gone and they don’t have any more. Not that there’s anyone to stock the racks even if they did.
People used to leave reviews complaining that there were «only two» workers. Those days are long gone – there is now ONE counter person at all times. That means if you get behind someone that has questions, or can’t understand a customs form, or wants to argue about mail being held, you are just stuck.
Why not use the automated machine, you ask? Because its printer has been broken for two weeks and you can’t actually print the postage that you might buy. Not that there’s a sign telling you this – you have to spend a few minutes going through the process only to be told at the end that the transaction can’t be completed because the printer isn’t working.
I know they are making cuts because they are out of money, but it’s a vicious cycle they’ll never get out of because they’ve now effectively made it impossible to patronize the postal service.
Stay far, far away.

I am trying my best to support the Post office, but they make it difficult. I took the day off as I had several deliveries today requiring signatures. The FE delivery showed up as expected. I checked my mailbox at 1 PM and again at 3 PM.
Sure enough the Postman leaves a ‘Sorry We Missed You’ card in my box. My doorbell worked for FE, I checked it again and I did NOT leave the house.
I know they are buried, but this kind of service only gives them a worse reputation. I will choose other carriers if I can.
ADD: To his credit, a manager did find my package at the branch the same day and called me so I was able to pick it up that day and not wait until the next day. I still had to drive there, but at least I got it.

Both of the previous reviewers are correct, actually. Yes, there can be a line to the door at times, and not everyone working there is 100% nice 100% of the time. But who is? And, once you get to know them — and are courageous enough to give them the benefit of the doubt — everyone working there is very cool to deal with.
Because this Post Office is tucked way back in the Foothills, it’s not staffed as heavily as I’ve seen some others. But the remoteness of the location also means you get to breeze in and out on rare occasions too (seeing as this is too far out of the way for any non-​Foothills residents). So, do like me: never go here in a hurry; be polite; be patient (it’s not all about you). And you’ll see this is really no worse than any other Post Office… and maybe even a little bit better.

To correct the previous reviewer, the US Post Office is NOT government owned but is in fact an independent agency and run as a corporation. This particular Post Office has much better customer service than most other places I have been to. True there are only a couple of people working at a time to help customers but I have NEVER seen a line out the door in the whole year that I have been going to this post office.
The postal employees here are patient. Yes, they have not been trained in the five points of being a friendly customer service rep but hey, I will take these post office employees over any other.

This post office offers the worst customer service I have ever encountered. There can be a line out the door and only two people working the counter and they will never add an additional employee to the counter or work at any faster pace to move things along. If this place was not government owned it surely would go out of business. Every single employee will offer you different information on what their «policies» are. They don’t have a clue in there and they treat the customers like crap.