Zee Best Carpet Cleaning

Purchased a groupon. The day they were supposed to clean the carpets, they called 25 minutes after the appt time to say they couldn’t make it due to their truck breaking down. I was not happy so they said they could come the next morning at 10. They did not show up so I called the Company number and they said they couldn’t get a hold of the guy either. I have already emailed Groupon to get a refund.

Booked on groupon for a reasonable price. Tech was on time and courteous. I had to pay extra for pet stain treatment but that was disclosed to me and it worked so I am happy with the service. I would use them again.

This is the best carpet cleaning and tile cleaning company I’ve ever used. I had them clean 5 rooms, movie theatre seats, and strip and polish my slate flooring. The workmanship of Shawn was awesome, he was even able to get stains out carpet areas that 3 other companies couldn’t. The attention to detail and professionalism were outstanding, he went the extra mile! The stripping and polishing of the slate got my flooring looking better than it has ever been. Neighbors and family expressed how noticeably shiny the floors are and will be calling zee best for work on their floors. The cost beat any other quote in town, even after including cleaning of the carpets! When it came to scheduling and follow-​thru, Shawn arrived on-​time over two days, at the time he said he’d arrive, customer service that is not common place anymore. It was refreshing to have company and their techs do what they said thud do! Lastly, keeping up the flooring and carpet was a concern, We went to Home Depot and Shawn pointed out the cleaning and polishing material i needed, plus showed me how to use and when. He did this work on Saturday and Sunday, all day to ensure I didn’t miss any work as well. Again, great work and customer service! I will be using them again and sharing with friends and family! Try them, you won’t be disappointed! Jason

They were great. Showed up on time, did a great job, very professional. A little up selling but that comes with the territory. I’ll definitely use them again.

Bought the groupon thinking it was a steam cleaning… umm no. A guy shows up with an ancient machine w no scrubbers, a bucket, and a vacuum. After he left I went upstairs only to have my socks turn black w the dirty water that the machine left behind. Had to spray w half bottle of febreeze just to take away musty smell. Coulda rented a Rug Dr for half the price and same results.

I purchased a Groupon to have my carpets steam cleaned last week. I live in a two story home and the entire second flood is carpeted. The area I needed cleaning was a large loft, hallway, and stairs. The same day I purchased the groupon I was called by Abraham, who was extremely friendly and helpful in setting up an appointment and asking some questions to make sure I was taken care of.
The day of the appointment I was called by Scott to let me know he would be arriving shortly to do the cleaning. Abraham also called to confirm I was contacted which I thought was a nice touch. Scott arrived on time and was very friendly and thorough. He asked about moving furniture which my husband and I appreciated and also offered to steam clean a rug that we had in the loft. The stairs were an additional charge but I knew it would be and it was a very reasonable price. The cleaning took about an hour and I was very happy with the results. The carpets look new and the house smells clean. One thing that I was really happy about was that there was no strong chemical smell after, it was just clean air. Also, I appreciated that there was no pressure from Scott to spend more for things we didn’t need.
These guys are friendly, fast, and affordable and I would recommend them to anyone and will most likely hire them again in the future.

Ok, I have no clue why people on here are hating on this company. I did the Groupon, called to ask what all it included and what other potential services I would need with cost, and confirmed my scheduled appointment. I spoke with Abraham and he was extremely pleasant, informative, and able to accommodate my schedule. Although the tech (Shawn) had to reschedule the cleaning due to a hose length issue, he was extremely courteous and apologetic for the inconvenience. We confirmed the date, the time, and they came and did an superb job on my carpets and slate. Shawn was extremely accommodating as he pretty much moved my entire furniture at my condo to make sure to do a thorough job. I was charged nothing additional for this service while his exact words were «my goal is to make sure my customer is satisfied, not up-​charge you». These guys answered all of my questions, returned all my calls, and explained everything in specific detail. They didn’t make me feel stupid nor discounted my ignorance. They are every bit as good as the leading companies and at ²⁄₃ the cost. I highly recommend this company and feel people on here are very uniformed and do not have realistic expectations. I do not work for Zee Best Carpet, I am just a satisfied customer who is giving them deserved praise for a job well done. I will continue to use them in the future and recommend their services going forward. Don’t always believe the negative reviews, most times people are just completely misinformed or just do not want to educate themselves.

Bought the groupon which is only for the labor. I was upsold on the chemicals. They showed up late and made me wait. The cleaning part was done well. There van broke down in my driveway.

They were supposed to show up between 12 and 2. We had already moved out and the office had to let them in. We called at 3 to confirm that they came because our lease required us to have the carpets professionally cleaned before move out inspection which was the next afternoon. They had not shown up and said they would be there around 6 pm. The office closes at 5:30 and we were an hour away. He said he’d come first thing the next morning (which he did), and upsold me on conditioning the living room because it all looked like a high traffic area $ 20 and $ 35 to remove an un identifiable red stain the size of my head (if it wasn’t done to the apartments satisfaction they would’ve charged us to do the whole thing again). I didn’t get to go to the move out inspection but my husband said the carpet looked brand new and that the inspector used a black light to examine the carpet (we have a cat), and the only thing that showed on the carpet was some detergent which they didn’t care about.
TL;DR? They didn’t show up on time, they did upsell, but they did do a fantastic job! If not in a hurry I would use them again.

This is a scam. I purchased this from Groupon and called them up. Told them the requirements clearly. Day of appointments their «truck breaks down «. The next day they turn up half an hour late. Then they say oh we thought you wanted carpet cleaning. We haven’t brought the equipments for your laminated floor cleaning. I said thank you very much please leave after talking to their boss on phone. Do not buy this Groupon !!

Their area code on an online advertisement said 85 258 (N Scottsdale). I live in the neighboring zip code. I called and made an appointment, and the tech showed up 45 min late for the scheduled time. Then he had «forgotten» a hose, and was upset because he said he drove 50 miles to get to me.
He rescheduled for the next day, and they didn’t show up.
I called several times and got no answer.
Typical.

Update: Filed a complaint with the Better Business Bureau on 6÷5÷13… to date the company has not cared enough to respond. Make sure you think twice.

We contracted with Zee Best to have the floors cleaned at our business.
My wife set up the initial appointment and explained in detail what we needed done. The owner quoted her a price and the appointment was scheduled.
First Attempt:
On the day of the scheduled cleaning the technician was 45 minutes late. We had to reschedule as our employees were not able to wait around for the technician to show up. The appointment was rescheduled for the following week.
Second Attempt:
The technician showed up the following week on time but immediately said that the charge for cleaning would be double what the owner quoted us the previous week. The technician said we were quoted basic cleaning prices and not the deep cleaning (grout + tile) that we needed. My wife and I were out of town and the technician proceeded with only the basic tile cleaning.
Upon our return we found that the floors still were very dirty and even the basic cleaning that was done was sub-​par.
When my wife called the owner Abraham to discuss the issue he began yelling at her over the phone. She explained that she was the customer and he shouldn’t be talking to her in this way. His anger escalated and she ended the call.
Now we need to basically start over again.
I do not recommend this cleaning service at all.
doug p.

DON’T USE THEIR SERVICE. THE WORST.
I used this company to do carpet cleaning on 6÷13÷09. Few hours after the guy left, I notice an area of my carpet that didn’t have stains before showed a wide area brownish spots scattered beyond 5 foot in my family room. Also throughout my house — formal dinner room, hall way, Master Bath etc. — there are similar kind of spots that they were never there before. But the worst part is the family room that I need them to fix it.
I initially called the technician to come back — he refused by saying he works in N Phx (I am in Ahwatukee), then by pushing back to his employer ZZZ Best. So I talked to the owner — Abraham — multiple times to send someone to fix it. He initially denied it’s his problem, then said will send someone to fix it. We talked over the weekend (⁶⁄₂₀) when he said that time would work better, but hung up my call in the middle. It took over 10 days and I finally told him that’s enough for me. If he does not own it up, I will pay someone else to fix it myself but will report his biz and let the community know. Yesterday he finally agreed to send this original technician Eddie to my house.
I took half a day off from work to meet Eddie this morning. After Eddie got here and we straight out the difference, he said he will go out mix some chemicals and spay it. I waited inside my house but he never came back in and took off.
This business has no value on customer service, and doesn’t have the honesty to meet the basic service warranty.