Midas

Came to Midas for front and brakes. My vehicle has over 200,000 miles so I knew there would be surprises. The manager and techs would explain everything and show me the issues. They explained options and let me decide on the right course for me. Great service! Trusted, experienced, and knowledgeable! Customer for life.

Terrible customer service. Every time I left they called back saying something else is wrong. Everything happened on their watch. Never come here.

Took my daughter’s car here for an oil change and new radiator hose. Had to return the car because the car began leaking oil after the change. They fixed the oil leak. The radiator kept a slow leak, but kept getting worse. Oil light came on I checked the oil which looked like syrup! Radiator was empty! Returned the car to be told the oil need to changed again an engine flushed (no explanation as to why the oil looked as is it did). Now, the heater doesn’t work and thermostat housing is damaged (overheated engine) because they did not fix radiator. They give me a $ 684 estimate to fix those with no mention of how they plan to fix radiator problem!
Follow Up: Dan the DM says bring the car back and cuts the price to repair their damage to just over $ 315, now here is where the story gets almost comical driving home Speedometer doesn’t work, ABS light on and airbag light on. Wasn’t on when dropped off!!! Now, they are demanding a diagnosis fee to find out what is wrong even though all this occurred while they were in possession of the car!!!
This Katz franchise has had 234 complaints filed against it according to BBB, which gave the entire franchise a B due to the high number of complaints and the way Attourney and CEO Katz settled the complaints against his franchise.

I hate to do it, but it is necessary. I took my car here for an oil change & left with a car that kept stalling. Mind you this is after I left my car here for an oil change that was quoted to take 30 – 45 minutes, which in reality took 2 hours. After dealing with driving a car that stalls at every stop, my dad takes the car back. Turns out they left a hose unhooked to one of the filters in the engine. They were apologetic, but no offer of refunding money for the oil change as a result of our trouble or problems. The manager is super nice, but things seemed to fall apart when he left to run some errands. Endless to say I’m not happy & i will avoid Midas from now on.

Like every other Midas that exists to this day, they told my wife and I that our car would be done in 30 – 45 minutes for an oil change. We went to lunch, and came back an hour later and the oil had not been changed yet. We waited another hour for the to actually be changed.
We leave the Midas and our car started to sputter. Come to find out the next day, they forgot to reattach their vacuum hose. Talk about incompetence in the staff and company. Why don’t you vet your mechanics before hiring them. Just a thought.
Do not go here.