AutoZone

I needed oil change on my 2015 CLA but couldn’t find a filter anywhere except the dealership.
Called this Autozone and they told me if I give them my credit card number they will order the filter and have it ready by the next morning at 8:00 AM.
I placed the order, went in the next day at 10:00 AM.
Waiting in line for 40 min. I have never waited that long at a cashier.
They were all working very slow, on purpose because the line just kept getting longer and longer and they probably felt like there is no point of working quicker.
Got to the cashier and they told me it was never ordered.
Why would you tell me you ordered it and it will be there at 8:00 AM if they never ordered it? I even gave him my cell phone number in case anything changed.
He told me he would call me when the filter is ready for pick up.
I never got the call…
HORRIBLE SERVICE.

They suck nothing nice to say. The lady said system is down. Looked me oh I can’t find anything on that part she just didn’t what to do the return. Well now you get a bad review place blows. FYI to bat the other locations army open till 12 that would be better

Got what I needed to buy and didnt need their advice so it was easy. They need to work on the employees though. There was a line forming and when someone asked for a coworker to help they just sound like they’re goofing off in the back making fun of each other.

I have never had an issue with any other location but I had a terrible experience at this autozone. Right in front of me the manager Adriana was scolding another employee and making him feel stupid. She was being disrespectful and loud. I would normally mind my own business but this is a matter of human decency. People do not deserve to be talked down to. Clearly she should not be in a position to oversee others if she does not have the professionalism to refrain from talking to others like that in front of customers. All car business aside the way «business» is handled here has guaranteed that I will not be returning. Like I said, I would normally mind my own business but this cannot be left unsaid. Terrible service

Leticia was very nice to help me identify some parts I had bought there but I mixed up. She also found and put onhold additional things I needed.

If this place could be rated for zero stars I would, this is the worst auto zone ever. I had my boyfriend go in there to get a new battery. They made a big deal about it, we asked to see if it was a dead battery. They didn’t want to give us a new one. And to top it off the manager Alex was rude. I don’t understand why they have managers with no experience in customer service. I will never return to this store, it took me hrs to get my new battery, and then moment later you hear the manager yelling at someone because of the battery. He needs to be fired! Never going back again!

I’m only giving 1 star because I have too. We’ve been in here multiple times, they are extremely rude and never has what I’m looking for in stock. The assistant manager needs to find a new job not in customer service. We special ordered some clear paint to be picked up next day and low and behold they put it on the shelf. They don’t carry the colored light selection that pep boys does either. When I go in by myself, they act like I don’t know what I’m doing or talking about because I’m a woman, guess what, I know more about cars then these employees do. Took him 20 minutes to look up a part number. Today I ordered some stuff and they claimed it would be delivered at 5pm, it’s 5:20 and still not here… They need new realiable associates that have great customer service.

We just came in to get some windshield wipers for my friends car, because they had been acting out. My friend asked one of their employees if he could go out and check if they were the right fit, so he did. When we asked if he could change them for her he said he had to go back in, but another employee by the name of Edwin came to look at them and not even in two minutes it was done. It’s the simple and kind acts of people that bring joy to others! Edwin from Pico Rivera AutoZone thank you for your kindness!

Most unfriendly, auto zone I ever been in. I was just replacing my broken car antenna, i waited 10 minutes for service and first guy said I no nothing about antennas. Rather then get me help he just walked away. Waited another 10 minutes to ask someone else which replacement antenna would be best for my car. never asked what kind of car or any other questions, just a smart a@@ how should I know

Took my battery in advised they were busy so («come back in 2hrs») mind you it was 7pm ;(so I go back at 9pm and they still don’t have an answer for me, told me to come back the next morning at 7…(I’m not impressed)
Went back they said, «the battery is fine» because I’m not feeling confident with info.
I asked if they could please check the battery while I’m here, GeeWhiz, battery was
dead !!! I ended up purchasing a new battery, so did they even do they job and service their customer? I think not… will never go there again.

I drive a littel further to this autozone to get stuff because they are quick and smile a lot. They have more people working and zoom customers out on a conveyer belt basis.
Nothing more needs to be said…

My headlight is out. This isn’t good news for any girl who knows very little about cars. So… I heard that auto zone sells the bulb and installs it for you with no charge. Naturally installing anything for free is awesome, hence the reason I chose Auto Zone. So i get to this one and it’s pretty busy for a Wednesday morning. The girl at the register was young and I hate to judge… but I was gonna be surprised if she could help. But. she works there for a reason so hopefully she can prove me wrong. She asks for my car info to get the proper light. After going back and forth twice she finally «claims» to have the right one. Ok so she charges me. Then I ask 3 times for her to ask someone to install it. After finally not ignoring me, she asks her manager who is a woman? Ok. I’m not gonna judge. Again. She puts her gloves on and goes to my car with this warning, «well if i have to move ‘stuff’ we can’t help you.» So… after a little over 10 minutes of her struggling to put on my headlight,…she realizes it’s the wrong bulb! BOOM! The girl at the cashier whom I tried not to judge… screwed me over. So the «womanager» goes back to replace it. Finally again tries to put it in… then success! It works. Well for now. We’ll see what happens in the next few nights I’m using my light. Wow. I’m a woman myself and all for being treated fairly… but c’mon why do you work at autozone ladies??? If you don’t like cars, car parts, or service on cars… then why apply? EESHH. I will go back here but I will purposely ask for a male cashier/​installer. Done.

If you need parts for your car dont go to this Place because they real rude!!!