AvasFlowers

I’d give them no stars if possible.
My husband had his mom call and order a dozen RED AND WHITE Roses. Instead I got a dozen red and yellow! They were suppose to be delivered between 1200−1230pm but instead delivered at 230pm. Left on my front porch in plain sight. Then called me to tell me they were on my porch. ME! Not the person who ordered. My mother in law called to file a complaint. They said refund or a new bouquet. She asked for a refund. They said they’d call her back. Never did. She called the next day and they told her refund AND MY bouquet sent back! Then she can get two dozen red and white roses — BUT SHE HAD TO PAY!!! They wouldn’t give her another bouquet unless she paid for them and had to return the other bouquet. She told them to pick the bouquet up and don’t bother cause she wasnt paying for it! How do they think taking a bouquet that was sent and all messed up alright!!! None the less not offering a complementary bouquet! That’s ridiculous! Btw they had the order correct of red and white but who ever put the arrangement together put it together wrong! :(so displeased!!!
#neverorderingfromAnasFlowersagain
#poorcustomerservice #whatcustomerservice
#somuchformyanniversarygift

My neighbors wife passed away. I called Avas Flowers and ordered a sympathy bouquet. Paid
a hundred dollars for cheap flowers in a cheap wicker basket. It was suppose to be a beautiful pink and white assortment of roses etc. My god, not even close. I called customer service and they said they would call back in one hour. Never did. Terrible Company!!!
DO NOT USE THIS COMPANY!!! VERY BAD REVIEWS FROM EVERYONE.

The absolute worst customer service. Unprofessional and does not care about their customers. DO NOT order from this company!

If I could give 0 stars I would. I ordered flowers to be delivered to my daughter on campus at San Luis Obispo, CA after the pitch of «locally owned and operated» «serving the community for over 30 years». Delivery was slated for friday. I received a call friday afternoon confirming the delivery address and thanking me. I received a second call on Saturday explaining they couldn’t deliver until Monday as «they didn’t have the flowers needed for the bouquet I ordered» and it would be delivered Monday. I received a call Monday saying, «we don’t deliver to the dorms». Guess what??? They are in New Jersey… not a «locally owned and operated florist». They are middle men and poor ones at that. Spread the word. I am beyond angry.

The company has the most poor customer service imaginable. They are miss-​leading about the products they sell and will bait and switch if you are not careful. I will never use this company again as they completely fouled up my valentines order and then failed to correct it.
Order from any place other then Avas Flowers or else you are looking for extreme disappointment,

Zero Stars
Mis-​represented themselves promised everything no problem when taking your order!
Delivered wrong color flowers, wrong type of flowers on the wrong day and when tried to get partial refund they said flowers were delivered nothing they could do.
I suggest ordering flowers from anybody
BUT AVA’s flowers
Tell you anything to get your won’t stand behind their mistakes.
I sent 25 to 30 arrangements a year and this is my first Unilocal review on anything ever that’s how bad the experience was

I had mixed feelings about this experience but the more i think about it the more upset I get. Ordering process and payment throught their website was fine… painless. I request to get a text message when the flowers get delivered. The day of the delivery i get a text message that my friend Ashley has received the flowers i sent her… the message shows that the driver gave them to «Ashley», … funny thing is … I know for a fact Ashley is out of the city for a couple of hours and will be returning later that night… I figure… minor detail… its Valentines Day and they probably have many deliveries they cant posibly take the time to get such details and input them into a computer.
Ashely finally gets home and sees her flowers and the first thing (and the only thing Ive heard from alll her friends) is … «You have some funky writting…» … i ordered the flowers online… i didnt write the note. I finally take a look at the note… and all i can think of is how funky it is. I mean… come one… you get paid to write notes and add them to flowers… you think they would get someone with slight penmenship skills to write the notes… not a third grader (i have attached a pic of the note). not only that but the picture of the flowers i picked is not exactly what i got… the arrangement was still nice … Ashley loved her flowers but its not what i picked… its not what i paid for… and for the amount i paid i should have gotten exactly that.
Oh yeah… they did not add my name at the bottom of the note as i had done in the little note box where i inputted my text… Ashley did not know who sent her the flowers for the first two hours… I mean… they had one job to do. I placed the order 4 days in advanced…

I should have checked Unilocal before ordering from these scam artists.
Ordered yesterday and paid extra for delivery today. Not only were they not delivered but I was called at noon today saying they needed more money. When I asked why they said they couldn’t do the arrangement themselves so they found another florist to do it but it was more expensive.
Beware — the website makes it appear that they are local florists but based on my experience I think they are some sort of contractor.

Don’t order flowers from here!!! Spent $ 80 and was delivered garbage!!!
Called customer service…, they are absolutely helpless!!! NEVER NEVER NEVER NEVER again will I buy from Ava’s Flowers!!!
These flowers looked like some cheap flowers you buy at a gas station… I wish Unilocal had negative stars to rate them!!! Do disgusted with this company.

I am Unilocaling Avas Flowers, the big company, not necessarily this specific shop. I spent 75 dollars for a retirement bouquet expecting a decent size bouquet. When it arrived. it was in a drinking size glass and the flowers looked like they were picked from a garden and arranged by a 5 year old. I called and asked for an explanation which was never given. Do not use Avas flowers. Go somewhere else where you will get more for your money.

Do not use this company! I ordered flowers and was very specific about what I was looking for and they did not deliver what I asked for. Ugliest, old lady arrangement that I’ve ever seen. They offered me a $ 20 coupon as a make good but I won’t be ordering from them ever again.

It’s been a week since I ordered flowers for a sick friend. I did not realize these people were not in the Valencia area. They can’t reach the shop and have no idea why the flowers haven’t been delivered. They refuse to address my request to cancel the order.
Stay away from these hucksters.

(0 Star Rating)
Avas Flowers is definitely a subpar enterprise for gifting flowers. This purchase is usually made for someone special, or a particular special event where the product is expected to be of decent quality. The product/​arrangement I ordered was ABSOLUTELY embarrassing in person. Actually, APPAULING is a better word. Unfortanetley, Avas Flowers is led by a carefree Matthew Neuenhaus who has earned an outstanding «F» rating from the Better Business Bureau with his shady Operations. Countless negative reviews across the board anchor the TRUTH.
Lastly, Monet Simmons and supervisor Mohammed will continue to read customer service scripts to any of your complaints. Customer service servants that don’t know how to listen. Consumers deserve BETTER. We all work very hard for our money, so don’t waste that hard earned money to Avas. Goto 1800 FLOWERS, FTD, TELEFLORA right NOW!
Be smart, be wise, shop elsewhere! The TRUTH shall set you free.
Sincerely,
SilenceDoGood

Not the worst, but not the best. Ordered the day before my mother in laws birthday to her vacation spot out in Oahu, Hawaii, and the flowers were delivered on time and pretty much as expected. I did not add all the bells and whistles like balloons or cards or big upgrade, simply ordered the Deluxe or «medium» bouquet since I thought it was a fair price. Also, Ava’s had a sale with free shipping, and I used a coupon code for 10% off. The flowers used in the bouquet were all fresh, vibrant and pretty, not poor quality at all. The blooms were a decent match compared to what I ordered. The orange lilies hadn’t opened yet, so the bouquet didn’t quite have the same look to it, but I expect it will once bloomed. My mother in law was happy to receive these flowers on her birthday vacation! Ava’s came through out in Oahu, HI!

This has been the WORST flower delivery service I’ve ever had to deal with! I ordered flowers for my mom’s birthday a week in advance, and the Friday before the delivery which is suppose to occur on Monday (TODAY), I get a message saying that my delivery WILL be delayed because of the «inclement weather». I immediately checked the weather and see that the area is suppose to receive snow, FRIDAY and maybe SATURDAY but Sunday and Monday look perfectly CLEAR. I called to inquire why my order was being delayed. I should have been given the option to cancel since they were not able to delivery ON the date I needed. Anyway the girl was VERY rude. Since I live across the country she told me «You live in LA how would you know what the weather is like?» …what? I’m not saying any weather predictions are 100% accurate but it just confuses me why my order was delayed and the weather is PREDICTED to be fine. Anyways come Monday I check the weather forecast, speak to my family and friends in the area and all confirm WEATHER IS FINE. I call back to confirm my order will be delivered… I was put on hold TWICE for 2 – 3 minutes each (while I’m at work) and finally was told «it should be delivered today, if not it will be delivered tomorrow» That is NOT the confirmation I need. Worst delivery service ever. I cannot believe I spent this much money and don’t even have the peace of mind that it’s going to be delivered today, not to mention the rude customer service and lack of information available.
FAST FORWARD, I called back WAY after the time they had promised to deliver the flowers and the girl (Kelsey, or chelsea) was extremely rude saying that they do not gaurentee their deliveries for any certain time (when previous calls they told me before 4pm) and that «things happen– like traffic», she proceeded to tell me that she will «track» the order with UPS… so they use UPS to deliver… so why did I never receive this tracking number? She sent the tracking information over to me and when I went to track it, it wasn’t even shipped yet! I called back and complained and they said «we cannot do anything because it’s already sent to UPS… on the 22^nd (which was 3 days ago)…yet somehow it’s not even IN TRANSIT??? THIS COMPANY IS TERRIBLE. I feel bad for the people that work here that have to deal with all these complaints, and I feel bad for all the special occasions that got ruined because of them! I’m reading the reviews of funerals where flowers were not delivered or delivered incorrectly.
PLEASE close down and shut your doors, do something else, that doesn’t involve ruining peoples special occasions all over the country! I don’t understand how a company like this can STILL be open. They’ve gotten over 1.4K complaints with the BBB (and an F rating) over the past 3 years and in their statement it says «small number of complaints». The reviews on their website are also fake, I cannot find them on google where they claim they received a 4.7 out of 5 star rating! Such a shame.

Quite literally the worst flower delivery and customer service experience I’ve ever had. Bottom line, my flowers for a funeral were not delivered on the date of the funeral, and the hassle of trying to get a refund was outrageous. I didn’t even get an apology for the bad service or any attempt to alleviate my frustration and sadness over the error. I trusted this company to get flowers to a situation where I couldn’t personally be present, and they completely failed.

If I could put 0 stars I would. Well here goes my FIRST Unilocal review EVER & it unfortunately had to be a negative one. So long story short I ordered flowers for my boyfriends Grandma on 1÷21÷16. When placing the order I was on the phone for over 45 minutes and the guy (Alex) I was talking to didn’t know anything really about flowers and what not. I was put on hold several times and finalllyyy we came to a conclusion. I was ordering her the Deluxe flowers and a «jumbo» card which apparently is a normal sized card but is $ 10 vs $ 4 for a smaller card where you can only write 125 characters. Anyway so I read out what I wanted on the card and he read it back to me and I emphasized that I want it to look just like the picture and he reassured me it will… so we’re all good right? WRONG! I come to find out they sent her a different vas, no ribbon & not as full amount of flowers. So I call to complain and they refund me $ 20. So now I should be happy right? DOUBLE WRONG. Later on on the next day I find out she didn’t receive the card so she didn’t know who it was from. No wonder why she didn’t contact me until the next morning after guessing it was from me. I was pretty upset at this point but the phone lines were closed at this time so I called this morning and they pretty much told me they can’t refund me anything and it is what it is. Terrible! Don’t fall for this phony company peeps.

I ordered flowers from the Yorba Linda/​Anaheim Office. Telephone number (855)536−8156. I called before 8:00 am. this morning and I asked if they could deliver flowers to my daughter for her 24^th birthday by 11:00 a.m. they said it would be a little extra charge and I happily agreed to pay. They called back around 10:00a.m and said they need more time and it would be delivered by noon, I agreed and I was very specific to please deliver before my daughter leaves the office. They assured it would be done. It’s now 2:20 p.m. and no flowers. She has already left work and I am very disappointed with their level of unprofessionalism. If they couldn’t deliver why not just say they couldn’t and I would have gone somewhere else. I will never buy flowers from Avas Flowers because you don’t know if they will ever get dropped off when they say they will!
Horrible Service!

DO NOT DO BUSINESS WITH THESE LIARS!!!
The price was double of what they advertised, the flowers were wilting and moldy, they were delivered 8 hours late, and the customer service people are rude and barely speak English. After waiting forever on the phone to talk to someone about the worst bouquet ever, I got nothing but snotty attitude, lies and blaming, but NO customer service.
I should have looked at Unilocal first; they obviously pride themselves on being terrible.

Unilocal really needs to give us the option to rate ZERO stars… maybe they should have negative numbers because this is how horrible Ava’s Flowers is!
I had been dropping hints to my husband that I would love a bouquet of peonies for my birthday. Come the day of, I’m at work and get a call from the receptionist and she tells me I have a delivery! With a huge smile on my face, I make my way to the front desk. Sitting there waiting for me was huge box from this sorry excuse of a business. I open the box and get passed all the wrapping and see what are supposed to be peonies. They were just the buds and all them were brown and one was even rotten. What kind of florist send flowers in this condition?! I sent a picture text to my husband and he was absolutely upset. He really wanted to surprise me. He sent an email to Ava’s Flowers asking for a full refund. They wanted to send another bouquet but he told them to kick rocks and that he simply wanted his money back. I honestly would’ve have rather made the drive all the way to the LA flower district and dealt with the hell that is LA traffic then ever order from this place again!
Save your money and disappointment!