GuestHouse International Inn & Suites

I booked 1 rooms ahead of time through
. I received confirmation emails for the room and even a few days before they sent us a 2^nd email to remind us of our reservation. Cool so we thought everything was good to go the money was taken out of the account we’re good to go. right? WRONG !!! I arrived at the hotel only to be told there was no room! I showed them the reservation code for the room and the date and the PAYMENT that was made and the front desk man continued to say they didn’t have anymore rooms! Soo let me understand this … you let people PAY for reservations in Advanced only to have you give out rooms to other people who arrive without Reservations? Please help us understand the logic behind that? Are we crazy or are the people running this place incompetent? We called
and were on the the phone with them for 2 HOURS ! They basically let us know that it wasn’t
fault, the hotel is suppose to honor the reservations and that they shouldn’t have been giving out the rooms to others. THEN
refunded my money after calling the front desk to confirm they were sold out. Hotwire made no effort to make sure I was relocated. They only offered to give me a $ 25 credit on my next purchase. I could not locate another motel in the area that had a vacancy, so I had to drive 3 hours back to my home! LESSON LEARNED! PLEASE PLEASE PLEASE BE AWARE OF THIS HOTEL ! DO NOT WASTE YOUR MONEY YOU WILL BE SORRY ! These people should not be running a business super shady and unorganized.

They must have really improved since the first few reviews! Stayed here for 4 nights and I must say it was very clean, had microwave and fridge and TV, and service (likely the owner, an older man up front) was very nice. Only qualm is have is that the rooms open to the outside so sometimes you can smell people smoking near your door. Also I never got the wifi to work on my phone or computer but I have unlimited data so not the biggest deal.

I gotta say this was the worst place I’ve ever stayed at, the staff was really rude and hours before I checked in they called me to tell me that my room with 2 beds was not available but they would upgrade me to a suite with one bed and they would give me a roll over bed for my kids, which I thought ok great idea, once I get here to check in I call for my roll over bed for my kids and the girl was soo rude and said they weren’t guarantee when they had already told me over the phone that I was, I gotta say staying here was a bunch of bull shit I will never stay here again and I will never recommend this place to NOONE. Rude staff and a very dirty place

I really wish there was a way to deduct stars for this disgusting place !! Let my begin by saying up until today I didn’t have an account on Unilocal but i specifically made one to leave a review on this pathetic place ! Ohh where do i begin? A few Years ago our house burned down so we stayed at this place because it is about 2 blocks away from our house. First day there and our room was INFESTED with ants! They didn’t offer to relocate us to a different from but instead offer to «take care» of the problem. Basically spray the place and let us inhale all those chemicals? Yuck… STRIKE ONE !
Ok fine one mistake that’s understandable! Last year my aunt and uncle came down from Arizona and decided to stay at this raunchy place because it is convenient and close by to us. They received the room (no ants were involved this time) got settled in their room and called it a night. They were awakened by a screaming woman at 4:30 in the morning yelling at my relatives to get out of her room kicking and pounding the door. They head over to the front desk only to be told that it was the ladies room and that they could wait for 11 for another room ! NO APOLOGY FROM THEM WHATSOEVER ! Umm YOU GUESTHOUSE INN handed them the key to the room and took their money KNOWING that the room was already reserved to someone else? STRIKE 2 !
NOW I know this may sound crazy but hey we believe in giving people the benefit of the doubt so this past weekend (May 13, 2015) there was a 3^rd situation that occured! My sister graduated from UCR so we had ALOT of family coming over. We booked 4 rooms ahead of time for some of the relatives that hadn’t got a room or place to stay at yet. We figured we do things differently and book thru
. We received confirmation emails for all 4 of the rooms and even a few days before they sent us a 2^nd email to remind us of our reservation. Cool so we thought everything was good to go the money was taken out of the account we’re good to go. right? WRONG !!! My family arrives one by one only to be told there was no rooms ! We show them the reservation codes for all of them and the dates and the PAYMENT that was made and continued to say they didn’t have anymore rooms! Soo let me understand this … you let people PAY for reservations in Advanced only to have you give out rooms to other people who arrive without Reservations? Please help us understand the logic behind that? Are we crazy or are the people running this place incompetent? We called
and were on the the phone with them for 2 HOURS ! They basically let us know that it wasn’t
fault, the hotel is suppose to honor the reservations and that they shouldn’t have been giving out the rooms to others. THEN
made sure my family was relocated to Ramada (2 mins. Away down telegraph rd.) And also made sure we received reimbursement. …STRIKE 3 ! LESSON LEARNED! PLEASE PLEASE PLEASE BE AWARE OF THIS HOTEL ! DO NOT WASTE YOUR MONEY YOU WILL BE SORRY ! There is a hotel right next to it or another one 2 mins away called Ramada try either one of those instead. These people should not be running a business super shady and unorganized. It’s a shame that a business like that is in my community.

I booked this room on priceline and was lured by the inexpensive rate. The hotel offered free breakfast and high speed internet in the rooms.
Saturday ⁵⁄₂ I checked into my room planning on getting some work done and there was no internet. I called three times to the front desk to get the internet password. The network would come up but my phone and computer were unable to connect. I went to the front desk three time times to try and get the issue resolved (i.e. suggested another room closer to the router) but was denied. Sadly this hotel cut money out of their budget by purchasing a router that does not extend to all of the rooms that they rent.
The room was clean but housekeeping was having a party that day. Music was loud and there were large groups of employees in the parking lot.
Since I could not get my work done I had to check out of this hotel and book another hotel in the area with working internet. I called priceline, explained the situation, and waited for the representative to call me back. Management refused to refund my money. All in all I spent three hours of my time wrestling with this place hoping to get a service that they advertise, and walked away without my money and ended up submitting my homework late that night at another hotel.

Room wasn’t ready but paid, got back about 9:30 pm & found attendant asleep, explained the situation and he kept asking me for my room number which I didn’t have, then he kept telling me to calm down & quit yelling … He acted totally different once my boyfriend walked in. Room smells wet & lime cigarettes! Bathroom has mold growing and wallpaper is tearing. Pillows look flatter then pancakes! Coming back in June — but not to this hotel — yikes!

Stayed here one night. The room had a refrigerator and microwave, which was nice. The TV was old fashioned, haha. I tried to connect to the internet, but the password that they had in the room didn’t work, so I tried calling the front desk… but the phone wasn’t working! So I had to use my cellphone to call, and got the new password. The bathroom was nice and big, but the wallpaper was peeling a bit. My room on the first floor was right near the road, so it was pretty loud at night when I was trying to sleep. For breakfast they had pastries, cup noodles (??), juice, etc.

Service was awful. Arrived after a 7 hour drive and the guy wouldn’t allow my husband to pay for the room… it HAD to be my card. He even had the gall to say «who is this?!» Even after I handed him my ID! So we had to get back in our car and drive nearly 3 miles to an ATM to put money on my debit card. The guy was rude and patronizing. I had to ask 3 times for him to give me my drivers license back so I could go to the bank. On top of that, he gave us keys to another person’s room… thank god no one was in there when we went in. At first he insisted the room was vacant and then realizes only seconds later it was not vacant. Anyways, when we got the right room… we discovered the deadbolt lock broken and stains all over the carpet. The room itself was fine. For $ 120 for 2 nights, it served its purpose, (decent area and convenient to the convention) but we would not come back. On the second night, my husband went to ask for shampoo and the guy just looked at him like he didn’t speak English. I think they also forgot to charge us room tax… they only charged the pretax price… but that’s on them, not me. Only goes to show that they are that incompetent. Pool and spa hours are from 9−6pm…seriously?! Breakfast was okay, but limited to packaged danishes and two cereal options… but I’m not expecting much from a cheap hotel. Also, their breakfast is from 8am-​10am, so if you’re leaving early it’s not convenient at all. Anyways, overall, the room was fine and affordable. But that is the only reason I will give one star.