Rousselle Exterminators

Used Rousselle Exterminators since 1998. All was good when Ricks dad operated the business. However, since Rick took over, things have changed. I tented the house in 1998 and on a yearly control policy for 16 years. Spent $ 4300 for the tenting and the policy for all these years and now I have extensive wood damage of $ 2500+ and now another tenting. No treatment was done on facia boards, rafter tails, eves. No mention of offering to replace the wood free of charge. What he did offer was the opportunity for me to pay ½ of a tenting by a company he contracts with that has a bad reputation for burglaries and that’s all. Had I accepted this opportunity from Rick, I would still have had to pay for the wood repair, tenting, and possibly be missing some valuables.
So you decide. Had there been a «0» rating, I would have chosen that!

Rick is awesome. I never had such a great dependable technician for my home. Wether it was Rick or another great employee, I was always treated with respect and honesty. The only reason I canceled service was because I too became a pest management professional. We still have Rousselle for our annual termite preventative inspection though.

RIP OFF ALERT!!! I paid them over $ 6000 to «repair termite damage and tent and fumigate my entire home». The people they sent to do the minor wood repairs needed weren’t even real carpenters and they charged $ 1400 to repair minor wood damage and and it was horrible. They also didn’t tell me that the fumigation isn’t even done by them– They have some outside even worse company they sub contract to. AND 2 months later I had termites and I called a different company and they advised me that they could see no evidence that any fumigation been done! AND they told me that plywood ha been used to cover up but not repair termite damage! What a scam and when I called to complain they were totally rude and all but called me a liar. Go anywhere else, you can’t do worse then this!

Talk about worst customer service. Since I was still getting bug bites, I asked the guy to come back out. (They offered 30 days warranty). You could totally tell he did not want to come back out; furthermore, when he finally came out, he recommended that I go see a dr. I should have known that this place was no good. I gave them one star because their prices were cheaper by approx. $ 20 – 30 than other places. I guess you get what you pay for. Cheap prices= cheap service/​cheap customer service.