Shell Gas

I’ve been over charged twice my last couple of visits. They lure you in with a lower price on the electric sign than they really charge, and I’m not talking about the 20c discount when you purchase a car wash. Lately they’ve been posting the 89 octane and 91 octane as the same price, but in reality they are not the same price. Rather than honoring the price they have displayed out front they argue with you and refuse to reimburse you the 10c per gallon price discrepancy. I keep going back because it’s convenient when I’m in a rush.

I wish I had read other reviews before spending $ 8 for a car wash that did absolutely nothing to clean my car. Poor quality, using dirty recycled water. A complete waste of money.
This place really was a disappointment.

i have been going to this shell station for any years it’s awesome very friendy. Norma Martinez

This place is by far the slowest car wash I have ever been to. I’ve come here a few times in the past few years and every time, it’s soooo slow. I come back because of the price but the last time I was here, it took them over an hour. It wasn’t even busy. Whoever manages this place is sure doing such a poor job. They have to keep stopping the machine because there were only 3 guys wiping the cars after it goes through the machine. Imagine, this is during lunch time when most people are going for a quick car wash. It was so slow that I didn’t even wait for them to wipe the interior because I had to go. Imagine how much more business they could get if only they hire more people.

where do I begin, this has got to be the worst service station in the state. we have been coming here for years because of convenience. They know us, they recognize us, they say hi to us, but when it comes to refunds. They don’t remember anything about you. I’m about to contact the Better Business Bureau. their car wash is way overpriced. why would anybody pay $ 11 for a car wash at the station. you get a better car wash at the Shell station on the corner of Paramount and telegraph for only $ 7, the same one offered here at the station. the reason why I complain about the car wash, is it offers some special rain-​x treatment at the end. however I noticed it doesn’t work. So I let the manager know about it, and they say how do you know its messed up? and I say really, I’ve been coming here for years using the car wash I know when it doesn’t work. I’d like my money back. All they say is we can offer you a dollar back. I told her really, we come here for milk, we come here for snacks, we come here for gas, and you only offer me a dollar? I’ve decided never to come to the station again, the lost my business, they lost my friends business because I’m let everybody know what up crap station this is. their price of gas is way higher than other stations in the city. fYI, I also stopped going to the USA gasoline station on mines and Rosemead. they also own that one.

Car sat for about 30 minutes before it was vacummed. Never experienced such long wait time at this place. Not sure for whatever reason it was, but other cars were going ahead of me when all car were practicically receiving the same service. It took over 1 hr just to get my car wash!

I got ripped off here for a car wash. i got gas and it asked me if i want a car wash i clicked yes. the receipt never printer so i went to the carwash and put my debit card in and basically paid again for a carwash. when i went inside to ask for a refund they asked for receipt. i didnt have a gas receipt and the gas receipt doesnt show that i paid for a car wash anyway… lady there said she cannot find my receipt in her machine because she can only print 1 last receipt and a few people had already been there after me. She told me to call in a few days to talk to the manager Blanca who by the way was a total bitch when I finally talked to her. i filed a complaint on
(everyone here should do that) but nothing was resolved because they couldn’t reach the manager of shell. I want this place to burn to the ground i cannot stand assholes who rip people off. please see my attached photo of the millions of confusing AND HORRIBLE GRAMMAR notes they stuck on to the car wash paying machine. Blanca horrible things will happen to u. AND «dat is promise» This place makes money buy charging people twice for every car wash. Blanca: you are an idiot. Your mom should get a refund from the hospital u were born in.

USE THE CAR WASH AT YOUR OWN RISK!!!
I attempted to use the Shell Gas car wash and when I pulled in the car rolled back a little bit before stopping and the whole wash stopped. My car was already wet. I backed out so that I could let the attendant know and asked if they could restart it. I was told that they cannot and that the manager would not be in for another 2 days (returning Monday) he said he was not authorized to give refunds or to give out «free car washes». I went through again and purchased ANOTHER car wash. The wash was definitely not worth $ 11. I returned on Monday to ask the manager, Blanca, for a refund and was told that they have a strict no refund policy. Blanca had a very unprofessional attitude and tone with me and earned her business this one star (which is one star too many).
I do not recommend their car wash at all. I will certainly never patronize their business again.

Terrible service and the car wash doesn’t work. Don’t waste your money the car wash doesn’t work. It’s a joke ! I got stuck. Twice in 20 minutes and I called the clerk at 562−949−6092 to come out and reset the car wash and she said both times to go inside and she would give me a refund and both times I went inside she would not. This car wash is a joke and the Shell station will not refund your money. Its not about the $ 11 its the terrible customer service and selling a service that doesn’t work. Also the worker Brenda said to come back on Monday between 7am to 3pm to talk to the manager, I don’t have time to waste driving to this Shell gas station. keep your $ 11 but Im putting this out there so nobody else gets ripped off.

they sale big bags of ice

It’s actually a Shell gas station. Clean pumps and a decent little snack store. Also has an automated carwash. Although the car wash scratched up my ride when the arm came down. Trying to head east on Washington or south on Passons could be tricky depending on traffic. By the way it’s still open.