Sprint Store

Worst place to go, arrived at the store to pay a bill, takes 4 workers to attend 2 customers at the store, horrible customer service, didn’t even approach people that arrive at the store to see if they needed any assistance

Great Customer Service employees always eager to help !! I was greeted per three people I felt like I was receiving a movie start treatment!

I usually don’t have anything really TERRIBLE to write about, but my recent and last experience with Sprint at this location only reinforces why I left in the first place…
I went in with my girlfriend to get some help with her grandmother’s new phone. We waited over 30 minutes for assistance, even though the store was not busy and there were plenty of employees present. One employee was rudly playing his explicit music over one of the display speakers, which was loud enough to drown out any normal conversation. He also didn’t seem to know what he was doing, even indirectly implying that we didn’t pay for our phone at the other location it was purchased from.
In the end, the Simi Valley Sprint store entered the phone number incorrectly, causing the phone to NOT port in as it should have. This could have been prevented with better customer service, which in my past experiences as a previous Sprint customer, they have always been mediocre in presenting. Adding in my poor experience at this location I am reviewing about, I present 1 star for unprofessionalism, poor customer service, and dismal cellular service for the area I reside.

I came here after seeing the high reviews on Unilocal verses a location that is closer to my residence. Located next to Papa Johns Pizza — parking was no issue on a Wednesday mid afternoon. I had just picked up my new Samsung 6s phone from my office and needed to activate and transfer my pics, contacts and applications from my HTC phone.
Jasmine greeted me immediately after entering and greeted and assisted me. I had to contact my corporate office national retailer Choice Tel for the password which Jasmine then proceeded to activate and convert all my info over. Jasmine also assisted me in selecting accessories and was happy to apply my 20% corporate discount to the additional purchases.
I’m happy to say activation and conversion of info to my new phone went off smoothly without any issues and I was impressed with the service received from Jasmine at this Sprint location.
I highly recommend this Sprint retsil store. BTW they purchased Radio Shacks and are converting them to be combo stores.

Save yourself a headache, don’t walk in.

Just wanted to thank & commend Ms. Alejandra Kalil on her EXCELLENT Quality Customer Service skills. She went over & above to make sure I walked out a satisfied Sprint Customer. Both her & Mr. Joseph Muñoz are an asset to an organization & they are both worthy of Managerial Positions.
Thanks again,
Namaste’

Really pleased with the customer service that they provide here, they go out there way to help you. I was really pleased how Anthony took care of things and made it happen. This is why I’m a Sprint Customer and have been for the past 9yrs. Thank you Anthony keep up the great work!

I’ve never been more pleased with a service and staff at any retail store before. Heidy helped us for literally hours before getting everything working after several issues switching from the Red network. She was extraordinarily kind, professional, and very patient with the whole ordeal and I couldn’t be more pleased with the service I received. She was more then willing to extend beyond her necessary responsibilities to bring us a very well received service and I can’t thank you enough in helping us move. Thank you!

I just went into this store with my father who is a senior citizen and hearing impaired. And Lorena assisted us. Thank you God for Lorena she was so patient and helpful. And we had a million questions. Thank you sprint for hiring such a wonderful and knowledgeable person.

Went in a few days ago to get our phones upgraded. The one I wanted wasn’t available in their store so the manager Vanessa drove to a nearby store and picked one up for me! It probably took her a little over an hour because of traffic but she was happy to do it. :) While she was gone, one of her associates Gus helped my husband with his new phone. He took his time explaining everything and even suggested the Smart Switch app to make the phone switch easier for both us. He was very attentive and answered all of our questions. I would definitely go back to this location!

I came in because I didn’t really understand my bill. The staff greeted me as soon as I walked through the door and helped me immediately. They were extremely patient in explaining my bill to me. The manager Vanessa even came over to make sure I fully understood everything. Everyone was outstanding, fully knowledgable, and very nice. I even added another line! Overall great experience. Great customer service is hard to find these days so I will Definitely be returning for any further cellular needs.

Amazing customer service, Very helpful, patient and friendly staff.
Heyri did an amazing job helping me upgrade 2 of my lines, you will defiantly walk out of this store satisfied. 5 stars!

Listen, I normally do not like leave Unilocal reviews, but this was warranted, given that my customer service far exceeded my expectations. Jose and Gustavo both spent more than 9 hours combined through three visitations in order to help me switch plans and help set up my blackberries to work. The reason it took so long was definitely because of my blackberries, not their lack of knowledge. They were very patient and kind, and their service was extremely helpful. Thanks for maintaining such a great store!

Cynthia was a great help and EXTREMELY polite and patient when dealing with my switching over from ATT. Great crowd!

Was immediately greeted by the manager Mario. Fast and efficient service little to no wait! They are fast, experienced and most importantly efficient.

Carlos the store manager came out and greeted me with a smile. Everyone was busy doing something. I got a great deal on my mobile phone plan. Ask for Carlos he will hook you up.