T-Mobile

The reps there were very helpful and knowledgeable on their phones and plans. Have had T mobile for about 3 years now and have never been upset about anything. Unlimited everything for a good price. If your in the area, check this place out. They may be able to save you money.

Georgia is very helpful, went the extra mile to help out my friend and I. Thanks Georgia

Please do not go to that store I buy a I phone 6 that came defected straight from the store. For two days I had two call the 1800 which they were very helpful. One technician told me that the phone was the problem to go to the store and get a new one because I had just buy it. The manager of the store try to charge $ 170 just switch the phone and the technician told him that it was not right because I just had buy it. Thank God I listen to the technician and went to another store.

When I walked into this t-​mobile everyone was so friendly and accommodating. I was helped by Any And she was very kind. I will definitely come back when she is there. Thank you Any!

great customer service daniel is a great help and willing to take his time to explain and help out in any questions you have. very friendly staff

I signed in and waited. Whats the purpose of signing in If they are going to help the person that comes after you smh, I had to go to difrent store.

Doesn’t even deserve 1 star but it’s not an option! Went in 3 days ago to get a new phone some guy helps me out runs my credit from the moment I walked in his customer service was so bad he wasn’t even paying attention to me, I told him I will go to a different tmobile store because they didn’t have the color phone I wanted and they couldn’t provide a good service he said that was fine turns out that I went to a tmobile store by my house they do the same process run my credit check and so forth they end up telling me that I have an account under my name which I was shocked bcuz I’ve never been a tmobile customer, they looked more into it and they said I got the service 3 days ago so not only did this store had bad Customer service they opened up an account with out my fucken consent!!! they even put the account on paperless billing so i wouldn’t find out. Worst experience ever!!!

Great store! Everyone was extremely helpful and there was no waiting time (Tuesday afternoon) Eddie was very kind and was able to resolve my issues without a problem. Keep it up guys! (:

Do not go to this store. Take the drive to any other 1. Made me want to cancel n go to another company. Wish i was able to do no stars at all they need to train the sales associates better. I went in 1 day with Jorge and he was great gave me options for the problem I was having. Went in a couple days later to get the offer n got Francisco omg they need to put him in the back he was so rude he didn’t want to give me the same deal n when I wanted to jump my phone which i pay to do he said he wasn’t cuz he didn’t like how I was acting. Then when I called the supervisor Cesar and told him what he said which Francisco didn’t even deny doing. Cesar didn’t do anything about his associates attitude and walked away. Why is he even a supervisor if he wouldn’t do anything about his rude worker or help in any way solve the problem or even take over after he knew I was having problems with Francisco.

Maricruz was very helpful tmobile is awesome! I love this store I will be coming back for anything I need.

The waiting time and customer service is horrible. Young kids who don’t understand how to do their job spit random phrases at you that eventually have you paying more. The information given to you comes second handed, and isn’t always accurate. The best thing the location on Washington offers is a pretty selection of girls to look at while you wait over an hour to pay your phone bill.

Worst place ever! !! Ran into the store to pay my bill thru the kiosk machine… and whaaaaaat!!! The kiosk machine is gone! !! I HAD TO WAIT TO BE PUT ON A LIST… I finally got called to be served and when u put my money down I was told not to throw my money

Awful experience and now I’m paying almost 2 times what I should be because of false deals. If anything great sales tactics they made great money from me and my family.

I love coming to make payments here. They are always so helpful. I had a problem with my phone and they fixed it right away. When I walked in there was a staff of all women and they were all nice and said hello as soon as I walked in. Correction to the time though they close at 8pm. Just an fyi.

I went in not only once, but twice to try to load money on the prepaid card. I waited over an hour for them just say, they will be right with me. I noticed two senior citizens both with a cane, not once did they offer them a seat while they waited. Two sheriff’s walked in & they attended them right away; knowing there was costumers like myself waiting to be attended too. Their customer service is horrible, they didn’t even greet when you walk in. A female at the counter was more worried about her phone, than answering a customers question. Overall experience was horrible I will NOT be going to the Pico T-​Mobile ever again. They don’t deserve a star rating, but it doesn’t let me post without one. Their not even worth a full star.

This place is amazing! So not only are most of the employees friendly they didn’t make me feel pressured into purchasing a phone I didn’t leave and they answered every question I had about my phones & bill payments etc… They have a really good plan going right now if you have more than one line with them… I am paying a little over 100 for two lines which is better than what I was paying before because I now have unlimited data! :) The only reason I’m giving this place four stars instead of five is twice that I’ve came here they didn’t have protective covers for my specific phone and this is after a month, I was told that I need to buy one online because they rarely get shipments for my phone… & also when I was waiting on my turn to be called there was another female employee who kept giving me dirty looks… Idk why she was looking at me like this because I wasn’t talking nor looking at her. As it was the first time I’m seeing her give me dirty stares & glances… She walked over to another female employee who looked at me and smiled while the one who gave me dirty looks kept looking at me as she walked across the store back to the little booth she was sitting in… (The booth nearest the door) maybe I need to start coming in a little sooner & I won’t have to see her… 4 stars for awesome data plans & not pressuring me to get sells. Lol

Do disappointed and upset. I called to see if they had an iPhone 6 64g in stocked and the girl (Marissa) said yes. I was so excited because I literally had called every store I can think of and they were all sold out. So I called again to make sure and Marissa said yes and I would be able to get it if I get there in a couple hours. So I had to rush to get over there, mind you that I live all the way in OC and it was traffic hours. I get there come to find out they mistaken with a 16g It was a waste of my time and gas. I wish they would’ve made sure and actually double check for me when I asked and instead of having me drive all the way over there…

Excellent Service!

I personally love the payment machine they have inside the store. Instead of waiting in line to pay my portion of the bill, I simply use the machine. Only downfall is that it gives no change! So be sure to have the exact amount; if not just wait in line to pay.
The employees here have always been nice and informative with any questions or new plans/​products they have going… lucky me!
It’s a rather large, spacious, fresh store with private sit down booths to sit with a rep to go over stuff rather than stand/​sit at the main counter, I thought that was pretty cool. Go now!

worst customer service.
These guys do not know how to deal with customers when they are busy.
The approach is rude and there is so much lack of professionalism w/​personal conversations, inside jokes, ordering lunch WHILE DIRECTLY INFRONT OF THE CUSTOMER.
I called to ask one simle questions and the Tmobile staff who answered didnt even take the time to listen to the question. He cut me off and asked me to call back in 15 minutes because he was really busy.
WOW… is all I have to say. I will never come to this store again.