U-Haul of Pico Rivera

Terrible service. Reserved a 17′ truck for pickup for the next morning at 7am. Get there by 8:30am thinking it’s ready to go and I get «I’m sorry we rented it out» apparently they can only hold it for one hour. But no where does it say that on the reservation form or do they tell you this upon reserving the truck. Way to screw up my plans!

Terrible customer services at this location. Needed a 15′ to 17′ truck for a one way move and they said that they had nothing available yet there were 9 or 10 just sitting on the lot. Really they couldn’t rent one of them for the steep price that they were charging for it. If I could give these clowns a zero star I would. They have plenty of vehicles yet they won’t rent them out. To top it off they had no power and were still serving others. Don’t waste your time of this location.

Don’t waste your time with this place they are a joke! Nothing but issues! My mom has had reservations for a trailer and we were supposed to pick up today, she was calling all day to see when she can pick up and they kept telling her to call back in 15 minutes. She finally got a response from them around 5:20 stating the guy never returned the trailer and they made her reservations to go to the Rosemead location. (On our way we drive by the pico location and see a lot of trailers there so I call and the person I spoke to said they don’t and that they were kind enough to make us other reservations) we get to the Rosemead location and first of all stupid pico sent over the wrong info and had that we wanted an open trailer, my mom talked to the guy told him it was a closed one we needed, he was kind enough to help us. As he was attaching it he noticed that we needed a certain part for the lights and they did not have it here so he calls pico to see if they have it and the guy Anthony doesn’t understand what he is being asked and when he finally gets it he states that yes they have it but they are closing in a few minutes and can’t stay open. On top of that he had an attitude. When they are the ones who made a big mess in the first place. If anyone should have stood late it should have been the people at pico. My mom sent someone quick to buy this $ 90 part that we only need one time and the guy here at Rosemead had to stay late so we can hook everything up. To top it off their stupid part didn’t work. And instead of uhaul installing it we had to hook it up ourselves. Stupid Anthony should have brought himself over here to do it himself because they are very unprofessional over there. The guy Cesar at Rosemead went out of his way to help us. Uhaul in pico screwed us over!

Thanks Anthony for the excellent and friendly service!

I just returned a truck here. The guys were really friendly. Fast check in. No problems.

Terrible experience at this location this past weekend. I booked at 26 foot truck for a big move on Saturday over a month ago. Two days (TWO!) before I was supposed to pick it up, I get a call from U-​Haul telling me that they can’t accommodate my reservation. Woman on the phone tells me that while I can’t pick up my 26 foot truck in Pico Rivera, I can pick up a 17 foot truck at a location 20 mins away?! I ask her how this can possibly happen to a reservation that’s been booked for over a month just 2 days before the needed date and how she could possibly think a 17 foot truck would be adequate for a job I originally booked a 26 foot truck for. She tries to argue with me, saying that I only booked the truck two days prior (not that it should really matter WHEN they agreed to rent me the truck, so long as they did). I tell her I have an email and a copy of the confirmation from the very beginning of July. My head is about to explode, talking to this terrible woman. She then HANGS UP ON ME. It was not a dropped call. I was mid-​sentance and she goes «mmmhhh… Goodbye now.» And hangs up the phone.
I obviously call back and get someone else on the phone. They tell me to come in at my reservation time and they will do the best they can. The location is severely over booked. I get there at 8 to pick up my truck, and stand in a very long line tended to unbelievably slow by 2 workers.
I wait one FULL HOUR to get a 20 foot truck, not at all what I reserved but better than the flat out nothing they were going to end up giving people that came in later that day. They made promises they were clearly incapable of keeping and very unapologetically at that.
Moving day is already stressful and time sensitive enough. My recommendation is that you don’t use a company that will derail your trip with not coming through on products booked and unreasonably slow service. Hanging up on a distraught customer because you don’t want to take the time to actually address the dilemma you brought upon them is UNACCEPTABLE.

I needed a pick up truck for a few hours, so I called and called no answer. I drove by to see if they were open. Yup, but these poor guy’s and gal were SLAMMED! there was a line almost to the door! So I understand now why no one answered the phone. In a few minutes this crew did a fantastic job getting us customers in and out. And yes they did apologize for not being able to answer my calls.
I think his name was Christian helped me get a small moving truck instead of bigger more expensive truck than what I needed. Also helped me out with the milage. He also swept out the back of the box. This guy was very helpful and made you feel comfortable, answered all my questions with intelligent answers.
I had a lot on my mind and to do. Get a truck and dropping off was easy! And that’s the way I like it! Thanks again!

Great service for refilling propane tanks. Lots of places only allow you to exchange tanks instead of refilling your own. Quick, easy, and good price. Will be coming back!

STAY AWAY! And DO NOT talk to Anthony Saldivar. On 5−31−14 I rented a car hauler trailer from Anthony for one day. During our conversation he mentioned that it would need to be returned by 3:00 pm the next day. I told him that there was no way I was going to be able to return by 3:00pm and said that if the price changed that I would have to cancel. He asked me when I could return it, I told home maybe around 5:00 pm. He said that it would be ok as long as I had it back by 6:00pm. The next day I returned the car hauler at approximately 5:30pm. To my surprise the store was closed. I was concerned since no one was there to check in my return. I called the store manager’s phone number that is posted in a sign on the front door. The sign stated that if no one was in the store to call her (I wish I knew her name cause I would list it). I called to make sure that I was not going to get charged for another day of rental. I got no answer, or return call so I thought I was in the clear. Any way, about two weeks later I’m going over my bank statement and they charged me double the daily rate for not returning the trailer by 3:00pm. I was verbally told that returning on 6−1−14 before 6:00pm was ok. My mistake was not getting Anthony Saldivar to document it in writing in my contract. O-​Yah and UHAUL’s customer service office SUCKS!!! They were so rude! And would not even listen to what I had to say. I’m currently working with my bank to get the extra charges returned.

THIS PLACE DOES NOT KNOW HOW TO HOOK UP TRAILER HITCHES the installer He suggested to CUT the Tow hook on my vehicle wich is a main support of the tow hitch to be mounted on if he really knew how to hook up the hitch wich came with the KIT!!! This place does not deserve even a star if I can give it a negative rating I would

I don’t visit this place to rent trucks or buy packing supplies. I come here to refill my propane tanks for my BBQ. This is one of the closest places to me that will refill my tanks, as opposed to doing a tank swap.
I know that they are just propane tanks and I shouldn’t have any emotional attachment to them, but I do. I mean, I bought them. They are mine. Why would I want someone else’s rusty ass tank. Who knows where they had it? Prices are decent for propane and the staff is usually friendly. If you can manage to go during off-​peak times, do so. When they are busy it will take you forever to get out of there.

Used them a few times for different occasions. Staff is friendly and helpful. The location is filthy, I know it is a moving place, but they could try a little. It is difficult to get in and out of location, not just the large vehicles, but in general.

This U-​Haul is located on the southwest corner of Beverly Blvd and Rosemead Blvd. People here are cool and even recommended a place closer so it would be easier to pick up and drop off. The only bummer is you have to exit east onto Beverly or south onto Rosemead. So if you have to go in the opposite direction you’ll have to drive a bit and make a u-​turn. Also there’s a liquor store next door and alot of drunks hang out in the back. So you might want to do a spot check for urine if you get trailer from the back. Then again I havent seen the winos there for awhile, but still a heads up.