U-Pack Moving

We had a great experience. The only reason I’m not giving 5 stars is that when we arrived with our stuff to pack on the truck they kept us waiting for about 35 minutes. Apparently, everyone was at lunch and even though we called ahead to give them our ETA like instructed, no one left out the trailer for us to start packing.
However, they gave us a great quote based on how much feet they expected us to use. We stacked as high as possible and used a lot less feet than expected.
Our move was from LA to Charleston and was the lowest quote by far to move across country. We researched every way possible including driving a Penske ourselves and UPack was by far the most affordable.
Our furniture arrived exactly when they said it would and they dropped the trailer in our driveway, gave us 3 days to unpack then came and picked up the trailer once it was empty.
The entire process was very easy and cost effective. Based on our experience, I highly recommend them!

We were so excited to find a company that was affordable for moving the small amount of items we had to be shipped to the Hawaiian islands. The smallest CUBE they had to rent was about 4,000 dollars. They gave me a time window of 9am –noon. At 2pm I called and asked where there were. They said sorry and that the truck broke down. So 14 days go by and I called to ask about the delivery. The first answer they gave me was that they didn’t know where it was and it wasn’t in there system. They promised to follow through and call me the next day and they didn’t. It’s important to note that UPACK IS RUN BY ABF FREIGHT and ABF freight was taking my calls 80% of the time.
Today at 4 am my time I got a voice mail that my stuff has arrived in California. I am asking for a refund and they don’t want to give it to me. They have offered me a small credit after I have spent all week on the phone asking where my stuff is. The update now is that they say it’s back in the «system» and «should» be here next week.
I would personally help anyone find another moving company if they need help. Please connect with me through Unilocal if you want help moving. I have used many other companies and was treated so well! This company is not running by American standards. I believe they should not be in business.

This place is so unorganized, I spent over 30 minutes waiting for them to try and find my box. This after their driver couldn’t find my 60,000 square foot warehouse 3 miles from their warehouse. I’ve waited 3 weeks for the delivery and had to come pick it up myself. I will never use these guys again. What a joke

U Pack was amazing. I packed my things in Pittsburgh. initially I realized I couldn’t get all my things in the cube, and the staff in the Pgh location were awesome (totally super busy) but still gave me the attention I needed and helped me to get my things into part of a trailer with a good deal. When my things arrived in LA, everyone communicated well to me and Joe? I think his name was was kind and considerate! Great experience overall!

I used UPack to ship my father’s household items from Boston to their Los Angeles/​Pico Rivera terminal and everything went smoothly. The people were efficient and professional. The friendly lady at the office even offered us cold water when we arrived on a hot day. The price was right too! Just be sure to check with your city about parking permits. My father moved to Los Angeles and they don’t allow on street parking so we used a U-​haul to pack up his goods and take to his apartment. I would recommend them if on a budget!

We were incredibly pleased with UPack from the time of sign-​up until they picked up the trailer at our new home. Moving from Los Angeles to Minneapolis was a lot of work, but made much easier by using UPack.
Their customer service was fantastic, they provided more than enough moving information, and were always helpful and quick to answer our questions when we called. The trailers were prompt and arrived on time for each scheduled drop off/​pick up.
The trailer was the most economical and affordable option we found by far of the options out there for the space. And being able to track our trailer en route was not only helpful, but just kind of fun!
We would highly recommend them to anyone, especially those looking to move across the country.

Had a great experience — no muss, no fuss, stayed with the quoted price, even gave a great screamin’ hottie deal on that. I moved from Seattle to Playa del Rey, had one cube packed to the gills. No surprises at all compared to the reviews I’ve read on other moving companies — no additional charges, no tax added to quoted price even. I drove my stuff to the facility in Kent, WA, loaded it up myself and then had it delivered to my new pad in Playa del Rey. Stuff arrived just as I had packed it – I would suggest tying stuff down really good as that’s what held everything in place. Nothing damaged and the guys were all really great arriving within the window they said they would on delivery day. It was just absolutely seamless. I fit a ton of boxes and bedroom furniture into my cube — they are smaller than you think, but really tall, so I just stacked things up. Wonderful experience and my stuff is finally here without spending a MINT or driving a Penske and worrying about the gas the whole way. Would highly recommend if you don’t have a lot to move — have ABF do it for you! Woot!

These people SUCK. At the pickup location in Richmond, VA, they failed to even pick up my cube on the day they said they were coming. Then, i wasted an entire afternoon waiting for theses loosers to deliver it! The dead pan dispatcher said it would be between 2 and 4. At 4:45 I got a call it would come in one hour. These people SUCK.

Was quoted a 7 day delivery from San Francisco to Honolulu for two containers. Was told both were in transit but they wouldn’t arrive for 7 – 9 days. First container arrived and was told upon arrival that the second container «somehow» wasn’t loaded on the ship but it would only be another 7 days until arrival. On the 6^th day I was notified that the container never was loaded on the ship and it was actually shipped 4,763 miles to NORTH CAROLINA!!! Took over another two weeks to get my container, meanwhile I had to spend every night in a hotel as unfortunately the container that arrived did not have my bed, furniture, or kitchen supplies. Honestly spoke with over ten people who all told me different information leaving me in the dark. Then after this colossal failure to deliver the service I purchasing, I was only offered $ 500 for the error. (Spent $ 5700) Then offered $ 900. Unbelievable! After telling them to contact my lawyer I received a refund for the late container.
I WOULD NOT RECOMMEND THIS COMPANY TO MY WORST ENEMY!
Over promise to reel you in and then hold you hostage while a bunch of incompetent people tell you different information essentially passing the buck.

This company is awful. Customer Service is horrible. The hours to reach a human being are ridiculous. The guy who answered the phone, in charge of the Valley area, was completely rude, un-​helpful, had an attitude, and hung up on me. I was calling to complain for a second time because they parked and left a moving trailer outside of our house, for 7 DAYS, too close to a busy intersection making turning the corner in front of our house, not only dangerous, but the corner has heavy foot & car traffic leading to an elementary school and we hear consistent yelling and honking in the morning because cars can’t get by going both directions. Since they couldn’t help me, now I am sending out the LA police/​parking enforcement to do this the hard way.
The last thing I would even do is hire this company.
Unprofessional, no courtesy for safety and clearly need to take lessons on how they handle legit complaints when it comes their trailers being parked on the roads in LA.

Damaged everything, took two weeks to get trucks to destination… horrible customer service… I could go on, but just don’t hire this company!!!

It’s too bad that other reviewers had such a bad experience — mine was amazing! The thing to remember is that this is budget moving. If you want someone to do the work, you can have that, but you pay a lot more.
Since hiring movers to drive my stuff from Seattle to LA was out of the question financially, I researched the options for pack-​it-​yourself containers. I called PODs, but they wanted $ 2800 for one container that was about 1.5 the size of ABF’s ReloCube. ABF gave me two cubes for $ 1200. I managed to fit most of a 15×15 storage unit in them. I did have to give away two couches because they wouldn’t fit, but seriously, who has three couches? How did I end up with three couches?
At every step of the way, from the guy doing my quote, to dispatch at both ends, the customer service was impeccable. Everyone was nice and helpful and patient, and since I had never done this before, I had lots of questions about where the cubes would fit, and how they arrive, etc. Cubes arrived when they were supposed to, and were picked up when they were scheduled to be. Easy peasy.

Delivery in Stamford, CT worked great. Unlike PODS, you only need one parking space free, so there was no hassle with delivery if you live in a busy apartment complex. Everything fit in the cube with plenty of room. We did a pretty shoddy job bubble wrapping our art, and expected some to be broken along the way, but it was all very much intact!
Our troubles with U-​Pack had everything to do with delivery from the Pico Rivera, CA Depot:
Like a lot of people, my wife and I were moving to a new city without an apartment yet, so we just had ABF deliver the Cube to Los Angeles. Once we found an apartment, we scheduled the U-​Pack to be delivered and was told it would be there the next day by someone from the Pico Rivera depot.
On the day of delivery I got an email from ABF Corporate with a bill for ~$ 400 for the delivery. I wasn’t expecting to be charged to have it delivered, but chalked it up to the fact that we didn’t give an address… It was unclear, and they didn’t mention the cost on the phone call the day prior.
I then noticed that the email said it will take 2 or more business days to ship. This was horrifying, because we had movers coming that day to unpack our cube!
So what we figured out was this:
The Destination Service Center didn’t deliver to our new address (even though it was just a 25 minute drive away), so they were going to ship it to a different Destination Service Center and charge us ~$ 400 to do that. It wasn’t a delivery charge, it was a gigantic charge just to swap the container to a different storage location.
Things that could have been better:
— When we didn’t specify a delivery address in the first place, we should have been warned that there could be huge extra charges for delivery in case you’re outside of the Destination Service Center delivery range.
— Somebody at the Destination Service Center let us schedule a drop-​off even though they were unable to deliver. And then no one called to say, «whoops, sorry, that’s not going to happen. etc.» We had to call around and waste our time trying to figure out what the heck was happening.
Thankfully we were able to move fast enough to cancel the movers and get ABF to cancel the shipment to the new service facility. We ended up paying movers to drive out the ABF in Pico Rivera, pick up our stuff and bring it to our apartment. It was pretty horrible and stressful after the exhaustion of moving was already wearing on us.
And one last thing to note for LA residents is that from the research I did: it is illegal to park shipping containers on the streets, no matter the signage. And they don’t give permits for shipping containers, either.

U-​Pack how you failed me… let me count the ways.
1. You lost my ReloCube (lol how?)
2. It took you countless phone calls and 7 days (Tue-​Mon) to find the ReloCube (You should pay me for doing someone’s job)
3. You charged me for 2 ReloCube when I only used 1
4. Your 8AM-​12PM drop off time turned out to be 330 PM. Excuse: Flat tire. (LOL I bet your dog ate your home work in high school that you never graduated. Driver was an ass and did not apologize. Whatever I’m just glad I don’t have to deal with them ever again)
Summary: Hours of wasted time. Many peak hour cell phone minutes burned up. Wasted 2 days off from work.
TIP: rent a budge or U-​haul truck and move it yourself.

Great experience! After much detailed research (and I mean detailed!), my husband and I decided this was the best option to move cross-​country from LA to Nashville and I’m glad we chose them.
We love that they charge you based on the space you take up in the trailer (we opted for the trailer not the cubes) instead of the weight. There’s a lot of horror stories of people using moving companies and paying hundreds of dollars more than what they were quoted because of the weight of their stuff, and by then it’s already packed away in the truck. Also a HUGE plus is they quoted us 6 – 7 business days but got our stuff there in 4… and then delivered to us the moment we were ready to accept it. Lots of other companies were quoting us 7 – 10 business days but in the fine print it says it can take up to 21 days, and it gets to people late all the time from what we’ve heard. Just make sure you’re willing to put in the work though cause you pack it up and secure the stuff yourself. If something shifts and gets damaged it was probably your fault. Use lots of rope and padding!
I would highly recommend this company to anyone moving across the country. The only reason I didn’t give it 5stars was because when we called to have them pick up the trailer after unpacking the person didn’t mark it in the system correctly and the trailer ended up sitting there the rest of the week until we called them again. Small issue compared to our great experience though.

I am giving only 1 star, because of their amazingly rude, arrogant and irresponsible employees. Well, their website explains really well about container (they call it relo-​cube), moving process, and their policies. and when i first called the 800 number, customer svc rep was kind, the process was easy, and i didn’t have anything to complaint.
HOWEVER… on the day that i was supposed to receive an empty relo-​cube, they were 3 hours late. i had to call 3 times to track where the driver was.
And when the driver finally arrived. he did not apologize at all, and he said «hey, i didn’t bring the papers. you have a computer at home, right? why don’t you go upstairs and print out 2 copies of contracts for me. ok?»
what the??? i have no problem doing that, but is that the right way to ask? he didn’t even seem sorry for the late arrival. Well, anyway i got the paperwork, and came down… and guess what.
he was trying to park the relo-​cube on the street, where the sign says only 2 hours parking is allowed. So i stopped him and explained, «i’m sorry but you can’t put it here. i will get a parking ticket. I have a spot reserved inside our apartment parking garage. can you please put that in there?» …
and he said «No we can’t, because relo-​cube is too high to go through the garage gate. Look at all these cars~! they are all parked here on the street~! we can park this cube here, too!»
well, i understand that the gate is not high enough, but didn’t i just explained him that this street is only for 2 hour daily parking? It says clearly on the sign, and we were both looking at it, and he still says that?
So i asked him again, «oh i see. but anyway you can’t park the cube here. LA city is very strict on the parking regulation. this street is only good for 2 hours daily. Do you have any equipment to lay the container down so it can go under the garage door? Also I don’t feel safe to leave the container outside on the street.»
then he replied SO RUDLY, «No we don’t have that kind of equipment, and it is not possible~! i’ll go now. i’m busy.» and he added, «it’s a common sense~! you should have known that this cube won’t go thru your garage gate~! it is a common sense~» so i don’t even have a common sense.
The rep who took the order in the first place, should have told me that i have to check if the garage gate is higher than their cube height. I didn’t even think something like this could happen. it was my first time to use moving container.
So, i replied… «OK, then just tell me… how do other people do? Do they all put their containers on the street like this? you know, usually apartment complex parking gate is not that high. then what do you normally do? just put it anywhere like this and go?» i was merely just asking. because i was really curious.
and he goes. «you get smart with me, then just do whatever you want! i am leaving now.»
What the… i can understand that it doesn’t go under the gate, etc… but INSTEAD OF EXPLAINING IT TO ME NICELY… HIS ATTITUDE WAS SO ARROGANT AND IRRESPONSIBLE, «WHATEVER, I DON’T CARE».ATTITUDE.
I WAS EXTREMELY OFFENDED, AND I EVEN TALKED TO HIS MANAGER LATER, BUT HE WAS NOT THAT KIND EITHER. THE MANAGER KEPT SAYING «WELL I DON’T KNOW. I DON’T KNOW.»
finally we found a street that didn’t have any time limitations. so luckily we could park the container there. but it doesn’t end here… They didn’t even bring the LOCKS for the container. they said i can buy the lock from local locksmith… I thought the locks were incldued in the fee. but the driver said, i should have ordered the locks when i first made an order. the rep didn’t even ask me if i needed a lock!!!
later on, the driver apologized to me, (becuase i talked to his manager.) but i still think this is not the way to treat his customer. phew. what a day.
I WILL NEVER EVER RECOMMEND THIS COMPANY TO ANYONE EVER!!!

Moved from Baltimore to Los Angeles and ABF was on-​time, easy, and knowledgeable on the Baltimore end. My only gripe is that the company failed to notify us that moving pods are not permitted on LA County streets, so no parking permit can be issued and you must park the pod in a private driveway. Would have been nice to know that beforehand. Rates are the most reasonable for cross-​country moves and compared to full-​service, so much better! We hired College Hunks Moving Junk in Baltimore to load the pod and they did a great job, and ABF moved the pod across the country, and we unpacked the pod ourselves in LA. Saved around $ 4-​$ 5k by not using a full-​service moving company and getting rid of all our furniture. Lots of boxes fit into a ReloCube; we had about 50 total boxes (large, medium, and small ones from Home Depot), duffels and suitcases of clothes, and bedding and it all fit in one relocube! The trick is to have pro movers pack up the cube tightly and to the top so there is little shifting en route. Our stuff did shift and move a bit, but overall, only two boxes were crushed a bit (mainly because they were not full). I was nervous about the coverage in case of an accident, but I figured that risk is there with any moving company and you just pay more for added insurance. It’s always pennies on the dollar for insurance. We took most of our valuables in our suitcases for our flight and just crossed our fingers for the cube contents! If you’re on a budget and don’t mind hiring movers to pack or unload (or do it yourself), I would go with an ABF ReloCube.

U PACK PAYS 10 CENTS PER POUND FOR FREIGHT THAT THEY RUIN. You agree to this in the service agreement. The truck moving my stuff flooded, everything I own is ruined. ABF agreed that they were responsible for ruining my stuff, but they paid 30 dollars for the coach. It was such a joke, I’m so angry at myself for not noticing this in the liability statement. I am posting about it so other are aware, IF U PACK RUINS YOUR STUFF, AS THEY DID TO MINE, THEY WILL PAY YOU PENNIES FOR ALL YOUR EARTHLY BELONGINGS. They have the highest rate in the industry for settling claims. You know what that means? They ruin stuff regularly and pay 10 center per pound for it. (Also, when you have the deal with ABF for scheduling the truck rather than U-​Pack, their customer service is a joke, but that’s basically irrelevant after they ruining thousands of dollars of my stuff and paid me nothing for it.)

For anyone who’s considering using movers to do a long-​distance move, stop and look into ABF U-​Pack. They have a faster transit time than any other cross-​country freight/​pod service; it took them 6 days (thurs-​wed) to ship my relo-​cube from Los Angeles to Providence, RI. My next fastest option would have taken 8 business days, which would have had my stuff arriving practically a full 2 weeks after I had loaded it up in LA (the pick-​up day doesn’t count, and «8 business days» included two weekends on either end).
The best part about ABF U-​Pack is that the customer service is amazing. First, they’ll work hard to match any other quote you get, even though their track record and transit time are better than their competitors. They took $ 800 off their initial price, when I told them I was leaning towards a cheaper option. Second, everyone I talked to at U-​Pack, from the salespeople to the dispatchers to the drivers was incredibly nice and NOT PUSHY.
I would definitely recommend ABF U-​Pack and use them again. I paid $ 2000 to rent 1 relo-​cube (6×7×8, which was huge, by the way, and that I only filled ²⁄₃ of the way) and move the entire contents of my 1br apartment over 3,000 miles. The cost of a Uhaul + gas was $ 3700, and other quotes I received were anywhere between 3−5K. Perhaps I could have spent less, by going with some of the random online quotes I received from no-​name movers. I don’t know. But I was extremely happy with U-Pack’s service and with the peace of mind I got from going with a reputable company.