Cabin Fever Vacations

This company does not deserve even one star. We arrived to our cabin at 11:30 PM, in the complete darkness because they did not leave the porch light on for us, only to find that they had given us the wrong code to unlock the door. After 30 minutes of trying to unlock it, and speaking to the most unprofessional, rude «supervisor» Kim, we were given an alternate code and made our way inside. Kitchen was missing essential items that we had been counting on using that night. The place was not nearly as nice as it appears in the photos. We went to the office in the morning, just looking for an apology, and once again encountered the most unprofessional management. We asked for our money back, packed up our stuff, and moved on to a beautiful cabin with a company called Timber Tops. It is apparent that the management staff at Cabin Fever does not care at all about their guests or their company.
**If you’d like an amazing experience all around, I highly recommend Timber Tops for booking. We were even given a discount by them for our trouble with cabin fever. That’s how you do good business!

We rented the lone wolf cabin. It was out of our comfort zone coming from Chicago to being 5 miles up the Smokey mountains. The way up for the first night was a bit scary but the view in the morning was quite rewarding. Stop be sure to arrive before sunset. We saw wild turkeys and deer. Thank god. no bear.The cabin was huge and comforting for us 5 with plenty more room. We definitely enjoyed all amenities the cabin offered. hot tub on the deck, Jacuzzi tub, pool table, modern kitchen which we used every day, the grill on deck with breath taking view while cooking and zipping on some wine. as soon as I got back home I already recommended this to a friend who is going to have a family reunion next month. All I can say is. GREAT TRIP.GREAT TIME… we’ll go back soon.

Just came home from honeymooning at Soaring Arrow thru CFV. The cabin was spotless and actually better than advertised; it is advertised as a 2 BR with 1 queen and 1 king, but there were 2 kings instead. We had a minor issue with the hot tub but maintenance came and got it taken care of. We brought two dogs with us who also had a great time exploring a new neighboorhood. Basically everything about the cabin and the staff was fantastic! Two little things keep me from giving it 5 stars: the grill is a cheap public park type of grill; it works but nothing to get excited about so I only used it once in 5 nights. The other thing is that its not secluded at all (they don’t claim it is). This time of year most of the cabins were vacant all week so it was no biggie, but in season it must get crowded in that development. Other than those two little issues I loved everything about both the cabin and CFV!!!

I have rented from CFV 3 times now. Two years ago they called me to tell me the cabin I had rented was no longer available and while they recommended another cabin we ended up getting one we picked but was not in the area we wanted and was pretty far from the attractions (about 30 min) we had small kids in the other family so this was hard to come back and forth.
Fast forward to last Monday, July 6 and imagine my total shock when I get a call from the Manager telling me the cabin we rented was not going to be available.(Mountain Seduction) Both of our families were already en route to Pigeon Forge. I was very upset and this certainly tainted the beginning of our trip. I told her how unhappy I was, called our other family and proceeded to head to Pigeon Forge. About 2:30 I arrived at the CFV office. I immediately asked to speak to Kay, the manager. She was very apologetic but the bottom line was our families did not get what we rented. First, no community pool in the neighborhood. For us, with kids, this was a HUGE part of our entertainment. She phoned me later that afternoon to tell me we could all use a pool about 4 – 5 miles away, not convenient! Second, the new cabin an «upgrade» or so she said. I begged to differ. It was much, much smaller, did not seat our entire family, slept only 8 instead of 16 and had 2 decks instead of 3, and 2 bathrooms instead of 3. I am uncertain as to why Moonlit Hideaway was more-​the other had a community pool and more amenities. They advertise that Moonlit has a theater room. It does not. If you call a couch, big screen tv and family room a theater room then I beg to differ on that as well. Rocking chairs were broken outside and the house overall just wasn’t that clean. I had one child who had to sleep in a chair because we could not pair kids of opposite sex together in bed. We lost our privacy and space and had 4 – 5 people sharing one bathroom.
Upon check in with Kay I asked about the grill. Mountain Sed. has a gas grill, the new one did not. I asked if I could be re imbursed for charcoal supplies, she said no. I asked if they could comp up some attraction tix since we lost the pool, again no. She told me to go check the cabin out and if I didn’t like it to come back. I asked if we could get a refund and go elsewhere, again no. They have a no refund policy. So do you see that I was stuck here? We had no choice. They felt that by giving us another cabin that was $ 25 more was acceptable. It wasn’t that’s just settling. They should’ve busted their chops to make this up to us by going above and beyond. After reading some reviews on the internet I am wondering if they do this often. I see where this has happened with guests several times. The only resolution I got was a 15% off my next rental. Not a big deal. That’s really not good a way to make up for their issue.
To have this happen one time, OK. But twice? Unacceptable. After I have read 2 more reviews on the cabin we were supposed to have I wondering now what the real problem was with Mountain Seduction. CFV has many rentals, this one has been singled out several times that I have read since I returned from my trip.
I have filed a complaint with the BBB and have also sent an email to the operations manager in hoping to come to some sort of resolution. I have also left a review on Trip Advisor –not to be spiteful but to let people know what happened to our family, not once but two times. We planned for this trip, researched and called CFV many times before we chose Mountain Seduction. To have this all fall thru at the 11^th hour while we were on our way was just unacceptable.

We rented from CFV twice, both for a week in mid-​February. Our first cabin, Secluded Romance, was amazing and superbly clean. We had great weather and loved every minute. If we, however, experienced an ice storm like we did on our second visit, we would not have been able to get to our cabin. The dirt road is curvy, steep, and fun! Our second visit included our 2 kids in Splashing Sunrise. We made it up to the cabin and were «iced» in all week. We had plenty of supplies, and an indoor pool and hot tub, so we didn’t worry. Unfortunately, the pool temp was 70degrees and the hot tub was dirty. We came home with nasty skin rashes. I might rent again from CFV, but not Splashing Sunrise. Due to the ice storm, there was little they could do for us. We actually used dirt from the side of the hill to get some traction to leave the cabin on our final day.

Imagine planning your vacation for several months, and just a few hours before you arrive… You get a call… Saying that the cabin you rented is not habitable… WHAT!!! Family and friends driving some days to get here… house supposedly real nice 6 bedrooms is infested with bed bugs.
After hours of traveling to this office, then just before you get there no don’t come… more time talking on the phone. And trying to act as if they have no obligation to us… We will refund your money…
What a way to supposedly start your vacation… Then the BAIT AND SWITCH, oh we have a cabin that will fit your group but only $ 1200 more…
Then we can’t refund your money… If some was charged. On a credit card, they charged my credit card two months ago… now they want to do it again.
I found the original cabin we were promised… It was very secluded, and looked like the pictures… The one we are switched too, in a neighborhood. And very run down. We had to wait until after 6:30 before we could get in. Supposedly for it to be clean. One bed had so much hair… A dog must have slept in it. The hot tub, filter so skanky…
What’s rip off… Never again…

We will never book with anyone except Cabin Fever Vacations from now on! The staff is awesome! We truly enjoyed our stay at Another Day Inn Bearadise, and the location was great! Our cabin was spotless and fully stocked with the starting supplies needed. Our cabin slept 3 adults, 2 teens and a 10 year old comfortably! The whole family enjoyed our 3 nights there and we are already planning our next trip!

We stayed at Mountaintop Lodge with a group of friends in June. It was extremely dirty. Some of the rocking chairs and a futon was broken. We even found a roach. For the amount we paid for the week, we expected a lot nicer cabin.

«Journey’s End» ~ managed by Cabin Fever Vacations. I have only high positive regards for the staff. They all went up and beyond in customer satisfaction and service! The cabin was reserved 18 months in advance for a family reunion in the Smokey Mountains. I kept my fingers crossed that the property would be as nice as it was marketed and it exceeded my expectations. We stayed for eight glorious nights. Journey’s End was a builders dream come true. The cabin was used as a home /​office /​model during the development of the «Cedar Falls Resort». I am one who appreciates the foresight in the development and the best development of the land. The elevation /​views are breathtaking; almost 360 degrees for your viewing pleasure. The cabin has all the horns and whistles available to contractors in 2007. From the oversize custom doors; wooden structural beams; the metal roof; high UV coated casement windows; four AC units; over the top interior and exterior lighting packages; beautiful ledgestone retaining walls for the pool and steps; custom deck fencing; designer plumbing fixtures; designer light (ceiling fan) fixtures; stainless steel Viking Kitchen Appliances; every electronic upgrade; etc… All my «credit» goes to the builder of this beautiful cabin. His dreams are there for all to enjoy! So sorry for the 2008 market hiccup. Do go and enjoy; but most of all take care of this lovely property for those who will follow.

We stayed in a beautiful cabin in a fantastic location. It was close enough to be convenient but was far enough to be truly secluded. The staff was friendly and knowledgeable.

This is a dishonest disappointment business. I booked a cabin for a major holiday (Thanksgiving) in May with a large deposit. My husband was coming home from the middle east 14 guests… Cabin Fever cancelled my reservation in Sept. saying the owner sold the cabin BEWARE

We had a great experience with Cabin Fever Vacations. We rented the Natural Beauty cabin for 2 nights. The office staff was very friendly and helpful. Our cabin was clean and very nice. The hot tub was clean and well maintained. We would definitely return and book another cabin with them. Thanks!