Holiday Inn Express & Suites Pigeon Forge/Near Dollywood

The staff was super nice and informative, made sure I was fully informed with maps and info. The facility is a definitely dated, but I suspect the the other hotels around it are too. The room had a micro & fridge, plus! However, it did smell a little when I entered.
I would not stay here again just because I did not feel it was the cleanest environment. Not that the cleaning service was at fault, the furniture, mattresses and fixtures are just so outdated and who knows the last time that carpet or a/​c was changed out. I would rather spend more and sleep in a crisp clean bed with no smell or fear of what the carpet held.
The breakfast buffet offered was okay. You got the usual, cereal, toast, biscuit, yogurt and fruit. I think they had a waffle or pancake machine. The meat they served was not very good, except for the turkey sausage, it was tasty, but only offered one day during my stay.
They say it’s all about location right. Well this place has a great location if you want to be close to the main strip and still secluded from the traffic noise.

Came over Labor Day Weekend, 2015, with my wife and 3 kids. We reserved 2 rooms that were next to each other. As we were checking in, they gave us 2 rooms apart from each other. The trailer park trash receptionist began to argue with me about the rooms I was suppose to have. DON’T STAY AT THIS DUMP! I’ve only stayed at Holiday Inn Express all over the country and this place is the WORST, by far.

We came to Pigeon Forge for our honeymoon, and we decided to stay in a hotel rather than a cabin (couldn’t afford the cabins for the time frame we were staying).
We stayed 7÷6÷2015 — 7÷11÷2015
Here are the nice things about the hotel:
Hotel located off of the main parkway and just about halfway between Sevierville and Gatlinburg
Check-​in/​Check-​out staff very friendly and quick
Cleaning staff very nice and friendly
The room was nice. We had a king-​sized bed (we didn’t get the room with the jacuzzi since it was going to be $ 100 more per night)
Free Parking
Free Wi-​Fi (although its slow)
Mini-​Fridge
Microwave
Spacious Bathroom
Large TV
Breakfast was good, not the best, but definitely good to be included in your stay.
Some things that could be better:
If you’re looking for a hotel with a large pool, this is not the place. The pool is about 20 foot long and is only 5 ft deep. The pool is located inside and was NOT air conditioned at all. Very few people could be in the pool area at one time, so it was often crowded and always hot. So if you like to feel as if you’re in a sauna, this would be perfect. The pool closes at 11pm though, while surrounding hotels have 24-​hour pool access. The hotel is outdated and doesn’t have great views (most views were of the graveyard).
On Thursday 7÷9÷2015, we came back after spending all day at Dollywood and shopping, to find neither of our room keys worked. We went to the desk and they «activated» them again. This happened again the next day as well, which is rather aggravating when you’re tired and just want to get into your room to rest.
I would go back to Pigeon Forge in a heartbeat, but I wouldn’t stay in this hotel again unless I had to.

Friendly staff, clearly outdated accommodations. Great location, although half of the hotel literally has a graveyard view. You’re in the heart of Pigeon Forge so everything is nearby, but try not to get upset when you find the nicer amenities are across the street. The town itself is rather touristy, which is not what we were looking for, but no other Holiday Inn accommodations are in the area.

This is one of the older, and worst HIE’s I have stayed at.

Great location if you want to stay in Pigeon Forge. I loved the «Cabin» look of the lobby area. They have a fireplace and a very nice seating area. You could sit down there and have a couple of drink prior to hitting the set…
The room was nice and the king-​size bed was very comfortable.
Includes:
Small fridge
Microwave.
Free Parking
Free Internet
A few Cable channels
The hotel has a decent breakfast bar they charge for on the weekends, but during the week you are on your own. Again, it’s not FREE on the weekends so don’t go down there thinking you’re gonna eat. you will be stopped by the «greater».
It is a little pricey for what you get, but no more than most of the «nicer» Hotels in the area.

Room 523 has bed bugs. They moved us to 105 and after thorough inspection no bugs so we stayed the night, but we won’t be back.

Decent. Great location if you want to stay in Pigeon forge.

Friendly staff, clean room, good breakfast. I was very pleased especially for the cost

What the motel lacked in fit and finish or polish, the staff made up for in friendliness and helpfulness.
The room was nice and the king-​size bed very comfortable. The motel provided a decent continental breakfast, with biscuits and gravy, bacon/​sausage, eggs, yogart, cereal, etc. The room I was in could use some extra attention with the little things. You can tell the room has taken some extra wear and tear (especially in the bathroom). However, it seemed to be clean.
The staff was very friendly (registration/​breakfast) – more than just the normal «hi» and «thank you» that you would receive at other motels. Excellent recommendation on the Bullfish Grill as a choice for dinner.
It is a little pricey for what you get, but no more than most of the «nicer» motels in the area. Why pay more for a name when a room is a room is a room. All I wanted was a place to sleep and shower that was nice and clean.
Note: Tiffany B. must have been trying to review the Holiday Inn not the Holiday Inn Express.

I wasn’t impressed with this Holiday Inn. It was one of the higher starred hotels on priceline, but it didn’t seem any different than a Super 8 to me. It is a non-​smoking hotel, just so you know. The one thing I did like about them is that they use bath and body works shampoo and conditioner, that was about it. What I didn’t like is that they charge you a fee up front if you want the option of using room service later. Also, they didn’t have a free continental breakfast. They have a breakfast bar they charge for on the weekends, but during the week you are on your own. Most of the places in Pigeon Forge offer a continental breakfast, from all the hotel signs I read. I think this place is a joke.