Red 1 Appliance Repair

On the the final service call made to my home for my washer the technician showed up at my home without a courtesy call… again. I specifically asked for a call because I should not have to keep taking days off for this, so that I could leave work and come home. Subsequently he had to leave, go to another work assignment & then return to my home. I had to go home, leave my door unlocked and go back to work, because I couldn’t wait. When he left the other job, he called (I was already back at work) and I let him know that my door was unlocked and for him to go ahead and get started. When I got home about 3 hours later my washer was in more pieces than it had already been. I didn’t get an update call from the tech after he left (since I wasn’t at home) nor did the main office give me a call. I had to call the office the following day to get a status update. I was then informed that my washer was deemed in fixable and that it had been reported to the AHS warranty company. I was directed to call the warranty company for further information. As of 01.21.16 I am still waiting for the new washer to be delivered and installed. RIDICULOUSNESS!

To sum up what I say and others say — do not use this company. If the American Home Shield sets you up with them say NO and get another company.
When I scheduled the appointment the admin assistance I spoke to said she would have the technician call my fiancé when they were enroute to give him time to get to the condo to fix our appliance. I receive a call and the technician states they are at my door. I explain he was supposed to call my fiancé to give him time to get there. The technician stated how it did not matter because he lived nearby. I explained how my fiancé will need time to get there (about 15 minutes) and the technician stated that is too long of a wait and he will not wait. He said he would call me back. He did not. We tried calling him — his inbox is full and he ignores phone calls. We called their business line and they never answered either.
Do not use this company unless you are ready to call the BBB because I have not had anyone treat me with such a rude manner in years.

Is this company even in business I have called several times and the phone never gets answered. I leave messages and no response. All I was trying to do was pay my service fee and I cant get in contact with anyone so I can do that. Monica you may be right about this company. Then they come out through american home shield and suggest my appliance was damaged on purpose and cannot be repaired under contract. This company is a sham .Stay away at all cost

Pure lack of effort.
I had an appointment scheduled no one showed up, no one called, no one answered my calls. Thirty min after my 4 hour time window someone answered my call but then said that he could not tell me when the reschedule would be until the morning. The next morning I did not get a call nor did anyone answer my calls. There is a leadership problem the blamed was placed on employees they seem to be a crutch for a lack of accountability and leadership.

The only reason they got 1 star is because Unilocal does not have a negative –10 to choose from ! This company is plain awful!!! They are unethical in their business practice! They give you the run around non– stop! Their technicians have no customer service skills whatsoever and are extremely rude!